Dominic Musolino
Adelaide,SA
Summary
Accomplished senior executive with over 14 years of experience leading large organizations and managing teams of over 300 employees. Proven track record of improving company performance through sales growth, operational efficiency, and strategic direction. Skilled in operations management, financial management, business development, and change management. Adept at leading organizational restructuring, implementing innovative strategies, and fostering high-performance teams to deliver measurable results in dynamic environments.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Enterprise Client Outcomes Manager
Lumary
06.2021 - Current
- Hired to manage all client relationships and lead the account management team, focusing on growing and retaining business partnerships
- Oversee client satisfaction and secure long-term business through contract renewals
- Drive revenue growth through upselling and cross-selling initiatives
- Responsible for managing relationships between clients, sales, service delivery, and customer support teams.
General Manager
Calvary Community Care
SA
11.2019 - 04.2021
- Led the strategic and operational direction for the community care division
- Returned the business to positive EBITA through restructuring and expansion of disability and nursing services
- Increased market share in aged care and disability services through effective stakeholder engagement and business development
- Implemented an operating model focused on client outcomes and financial sustainability.
State Manager
Australian Home Care
SA & WA
12.2018 - 11.2019
- Managed and integrated three businesses across SA and WA, delivering operational efficiencies and financial growth
- Introduced a unified business model to streamline operations and improve client outcomes
- Achieved revenue growth and positive EBITA through market expansion in both aged care and disability services.
Executive Manager, Community Care
Bene Aged Care
12.2017 - 12.2018
- Led community care division, implementing organizational restructuring that returned the division to profitability
- Improved customer satisfaction and retention through targeted service delivery improvements
- Opened new market channels and improved financial performance with a focus on Home Care Packages.
State Manager
KinCare
SA
05.2015 - 11.2017
- Managed a team of 250 field staff and 16 office employees, overseeing $12 million in annual revenue
- Increased revenue by 20% and significantly improved operational efficiency through restructuring and process improvements
- Expanded market reach and implemented a new state operating model, achieving consistent growth and profitability.
State Service Delivery Manager
KinCare
SA
07.2011 - 05.2015
- Oversaw the operational management of KinCare’s state business in South Australia, leading key initiatives to reduce indirect costs and improve staff utilization
- Led workforce planning initiatives and communication improvements between field and office teams.
Acting State Manager
KinCare
TAS
04.2014 - 08.2014
- Led Tasmania operations during a short-term secondment, achieving a turnaround in the state’s largest aged care portfolio.
Customer Care Manager
Stanhope Health Care Services
SA
07.2009 - 07.2011
- Managed home care services, improving client satisfaction and increasing revenue through operational excellence and team management.
Marketing Executive Assistant
MGF Consulting Group
07.2007 - 07.2009
Education
AON Hewitt Leadership & Development Program -
01.2016
MBA (In Progress) -
University of South Australia
Bachelor of Management (Marketing) & International Studies -
University of South Australia
Skills
- Operational Leadership
- Strategic Planning & Vision
- Financial Management
- People Management
- Organizational Change Management
- Regulatory Risk Assessment
- Business Development
- Customer & Employee Engagement
- Project & Program Management
- Sales Forecasting & Strategy
Websites
Certification
Project Management, Leadership Development
Volunteerwork
Community outreach programs in aged care and disability services
Technologyproficiencies
Microsoft Office Suite, CRM Systems, Financial Reporting Tools
Professional Highlights
- Positive EBITA Turnaround: Led a strategic turnaround at Calvary Community Care, improving financial performance and driving revenue growth.
- Customer Satisfaction: Achieved highest Net Promoter Score at Bene Aged Care, improving retention and customer satisfaction.
- Employee Engagement: Increased employee engagement at KinCare through leadership and development programs, KPI implementation, and communication strategies.
- Growth in Billable Hours: Led 59% growth in billable hours at Australian Home Care by developing strategic partnerships and opening new marketing channels.
- Revenue Growth: Achieved significant annual recurring revenue uplift at Lumary through strategic client engagement and upselling.
- Client Retention & Satisfaction: Improved client retention and satisfaction at Lumary by focusing on proactive communication and tailored service delivery.
- Operational Efficiency: Restructured operating model at Lumary to optimize workflows and enhance overall efficiency.
Timeline
Enterprise Client Outcomes Manager
Lumary
06.2021 - Current
General Manager
Calvary Community Care
11.2019 - 04.2021
State Manager
Australian Home Care
12.2018 - 11.2019
Executive Manager, Community Care
Bene Aged Care
12.2017 - 12.2018
State Manager
KinCare
05.2015 - 11.2017
Acting State Manager
KinCare
04.2014 - 08.2014
State Service Delivery Manager
KinCare
07.2011 - 05.2015
Customer Care Manager
Stanhope Health Care Services
07.2009 - 07.2011
Marketing Executive Assistant
MGF Consulting Group
07.2007 - 07.2009
AON Hewitt Leadership & Development Program -
MBA (In Progress) -
University of South Australia
Bachelor of Management (Marketing) & International Studies -
University of South Australia
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