Summary
Overview
Work History
Education
Skills
Timeline
Generic

Dominic Sofoulis

Gold Coast

Summary

Dynamic professional with a proven track record in credit assessment and fostering strong customer relationships. Excelled in compliance reviews and conflict resolution, significantly reducing bad debt and enhancing loan service standards. Skilled in team collaboration and effective communication, adept at navigating financial and customer service challenges.

Overview

4
4
years of professional experience

Work History

Credit Officer

Walletpay
09.2024 - Current
  • Analyzed applicants' financial status and credit and property evaluations to determine loan feasibility.
  • Reduced past due balances and bad debt by coordinating collection efforts with customer service, sales and billing departments.
  • Reviewed and verified income, credit reports and employment histories for each borrower.
  • Adhered to banking standards and government lending guidelines for loan services.
  • Managed account data and verified information with clients, past creditors and other involved parties.
  • Monitored client abilities and account information to determine appropriate credit approval decisions.
  • Verified application and account details to accurately asses credit and financial risks of potential clients.
  • Monitored accounts for signs of fraud and non-payment issues.

Loan Officer

Cash Converters
02.2022 - 09.2024
  • Maintained strict confidentiality of bank records and client information.
  • Submitted loan applications to underwriter for verification and recommendations.
  • Developed strong relationships with customers through high levels of customer service.
  • Assisted customers in understanding loan terms and conditions to make informed decisions.
  • Examined customer loan applications for loan approvals and denials.
  • Checked, organized and displayed inventory attractively to promote patron interest.
  • Assessed quality and value of incoming items and offered customers loans.
  • Priced and resold items that remained unclaimed by owners.
  • Greeted incoming customers and offered to evaluate and assess items for appraisal.
  • Processed new inventory to ready for stocking on sales floor.

Machine Operator

Gold Coast Bakery
01.2021 - 02.2022
  • Set up and ran machinery to produce exceptional products for industrial needs.
  • Complied with company and OSHA safety rules and regulations.
  • Followed detailed instructions to operate machines with accuracy and produce quality products.
  • Loaded raw materials into machines and unloaded finished products to keep manufacturing process running smoothly.

Education

High School Diploma -

Coombabah State Highschool
Gold Coast, QLD
11-2020

Skills

  • Credit assessment

  • Financial statement review

  • Compliance reviews

  • Working in a team

  • Service orientation

  • Effective communicator

  • Training and coaching

  • Complaint resolution

  • Time management

  • Complaint handling

  • Adaptability and flexibility

  • Conflict resolution

Timeline

Credit Officer

Walletpay
09.2024 - Current

Loan Officer

Cash Converters
02.2022 - 09.2024

Machine Operator

Gold Coast Bakery
01.2021 - 02.2022

High School Diploma -

Coombabah State Highschool

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Dominic Sofoulis