Priscilla Walker
Hoppers Crossing
Summary
Friendly person with experience in all areas of customer service.
Contributes to team success by working hard, taking on extra work and meeting customer needs.
Great at managing time and helping fellow workers. Dependable and professional with a strong background in food services. Focused on delivering exceptional customer service and encouraging repeat business. Consistently goes beyond requirements to satisfy customers and improve business operations.
Overview
29
29
years of professional experience
Work History
Cafe Worker
Mcdonalds
09.2019 - Current
- Wiped, sanitized and maintained floors, facility and equipment to adhere with company standards and procedures.
- Produced food and drink products adhering to company quality and quantity standards.
- Maintained clean and attractive product displays to entice customer purchases.
- Displayed calm and friendly demeanour when addressing and resolving customer issues and complaints.
- Fulfilled customer orders while complying with pricing, packaging procedures.
- Exceeded customer expectations by providing welcoming environment and prompt and friendly service to people of diverse backgrounds.
- Maintained compliance with company policies and procedures for food safety, sanitation and quality.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, and handled concerns quickly.
Became a Parent
Family Members
12.2006 - Current
- All the wonderful things that come with being a parent
- Raising 2 children
- Becoming a blended family - now having 3 children
- Now entering and living with teenagers
Insurance Agent
AAMI Insurance
02.2002 - 10.2006
- Recruited, interviewed, hired and trained employees and implemented mentoring program to promote positive feedback and engagement.
- Overseeing customer policies are maintained
- Call centre operations
Cafe Supervisor
Bala's
01.2001 - 03.2002
- Trained cafe employees to consistently exceed customers' expectations and provide superior service.
- Secured daily cash by verifying totals and making nightly deposits.
Restaurant Manager
Horse And Trap
09.1994 - 03.2001
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Led and directed team members on effective methods, operations and procedures.
Education
Cert 3 And 4 - Health And Fitness
Personal Training Academy
Prahan02.2012
Skills
- Station Preparation
- Customer Service
- Food Production Processes
- Food and Beverage Service
- Teamwork and Collaboration
- Coffee and Tea Service
- POS Systems
Timeline
Cafe Worker
Mcdonalds
09.2019 - Current
Became a Parent
Family Members
12.2006 - Current
Insurance Agent
AAMI Insurance
02.2002 - 10.2006
Cafe Supervisor
Bala's
01.2001 - 03.2002
Restaurant Manager
Horse And Trap
09.1994 - 03.2001
Cert 3 And 4 - Health And Fitness
Personal Training Academy
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