Dominic (Nini) PANGESTU
7 Irvine Parade, Hammond Park,WA
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. I Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
5
5
years of professional experience
Work History
Receptionist
Seafarers Centre Port Hedland
08.2023 - 11.2023
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Maintained confidentiality of information regarding clients and company.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Organized, maintained and updated information in computer databases.
- Compiled information from files and research to satisfy information requests.
Sandwich Artist
Subway
06.2022 - 07.2023
- Kept workplace clean and organized in line with restaurant policies.
- Greeted guests, promoted specials, and took orders.
- Prepared and presented food in compliance with health and safety guidelines.
- Trained team members to prepare sandwiches and other items according to instructions.
- Operated manual and electric appliances to peel, slice, and trim food.
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts, and sides.
- Completed milkshakes and ice cream desserts for customers.
- Backed up servers by setting up trays and completing some food deliveries.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
- Replenished serving stations with fresh food and cleaned up spills.
- Accurately operated cash register to process customer payments.
- Prepared salads, soups and sandwiches for customers.
- Documented customer orders and conveyed special requests to kitchen staff.
Customer Service Representative
Cafe Maison
02.2020 - 12.2021
- Greeted new customers, discussed specials and took drink orders
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs
- Stayed up-to-date on menu changes to help customers make food choices
- Used cash registers and credit card machines to cash out customers.
- Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Communicated with customers to address order inquiries, changes and cancellations.
- Input order information into system and updated customer accounts to document and track customer orders.
- Built strong relationships with customers through positive attitude and attentive response.
- Answered phone calls of take away
Customer Service Representative
Port Hedland Yacht Club
12.2018 - 12.2019
- Used cash registers and credit card machines to cash out customers
- Took customers’ orders
- Cleared tables.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Worked flexible hours across night, weekend and holiday shifts.
- Cultivated interpersonal skills by building positive relationships with others.
Education
Completing Year 12 -
Hedland Senior High School
11.2023
Skills
- Scheduling
- Data Entry
- Schedule Management
- Staff Management
- Security Awareness
- Time Management
- Customer/Client Relations
- Organization Skills
- Customer Service
- Flexible Schedule Availability
- Expert Sandwich Making
- Problem-Solving
- Positive Attitude
- Customer Focus
Hobbies and Interests
- Art
- Design
- communication
- travelling
Languages
Indonesian
Professional Working
Timeline
Receptionist
Seafarers Centre Port Hedland
08.2023 - 11.2023
Sandwich Artist
Subway
06.2022 - 07.2023
Customer Service Representative
Cafe Maison
02.2020 - 12.2021
Customer Service Representative
Port Hedland Yacht Club
12.2018 - 12.2019
Completing Year 12 -
Hedland Senior High School
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