Dominique Azzopardi
Eltham North,VIC
Summary
Experienced psychology student and administrator with a background in Allied Health clinics. Skilled in supporting therapists, patients, and clinic operations. Experienced and friendly receptionist creating a welcoming and secure environment for clients at a clinic. Client-focused interface with therapists, building rapport through acceptance, genuineness, and empathy. Prudent and conscientious professional with a considerate and supportive approach. A valuable team player that is attentive and collaborative. Experienced planner skilled in making practical and cautious decisions. Confident in seeking additional information or assistance to ensure task completion.
Overview
23
23
years of professional experience
Work History
Clinic Reception and Administrator
Sensational Kids, children’s health service
Moonee Ponds, VIC
05.2018 - 05.2020
- Clinic's first point of contact for all incoming communication from current and potential clients, professional agencies, health providers, and therapists
- Answered incoming calls and emails, addressed inquiries, and directed messages to appropriate staff and therapists
- Provided customer service to clients for scheduled and completed appointments
- Corresponded with patients, by phone and email, concerning their schedules, therapist availability, clinic services and treatments, service fees, and Medicare, health fund payment assistance
- Supported therapists with administration and correspondence to health professionals, maintained up-to-date client files, and assisted therapists with other ad-hoc administration requests or system reports
- Opening shift required the coordination and triage of last-minute schedule changes, unwell therapists, or clients
- Checking voicemail, returning calls, and directing messages to staff and therapists
- The preparation of the daily schedule, ensuring all clients' paperwork is up to date, and files are in order
- Close shift, ensure all the day's appointments are processed, payments receipted, cancellations invoiced, and rebates lodged with health providers
- Ensure the following day's appointments are confirmed
- Maintained a clean reception area by restocking supplies, cleaning furniture surfaces and vacuuming carpets
- Order office stationery and supplies.
CEIEC Administration and Conference Coordinator
The University of Melbourne, Faculty of Education
Parkville, VIC
10.2006 - 01.2008
- Organized and coordinated conference logistics, including venue selection, catering, audio and visual equipment needs, and transportation
- Created detailed reports on attendance numbers, registration fees collected, sponsorships, budgeted expenses, and vendor agreements
- Maintained an updated database of attendee contact information
- Handled inquiries from participants regarding travel arrangements, lodging accommodations and other logistical matters
- Coordinated logistics for international guests and keynotes, including travel arrangements, accommodations, and visas
- Support CEIEC researchers and directors fulfill their academic and policy requirements, including arranging their travel and attendance to national and international conferences.
Owner and Operator
The Cafe on Wattletree
East Malvern
01.2003 - 01.2006
Training and Logistics Coordinator
THEMIS Finance project @ The University of Melbourne
01.2002 - 01.2003
Conference Coordinator
The University of Melbourne
01.2001 - 01.2002
Conference Manager / Coordinator
Rydges of Melbourne; LeMeridian at Rialto; Sheraton Hotel, Rotorua; Novotel Resort, Coffs Harbour
01.1997 - 01.2001
01.2006
Education
Bachelor of Psychological Science - Human Relationships and Neuroscience
La Trobe University
Bundoora, VIC08.2024
Graduate Diploma of Counselling -
ACAP - Australian College of Applied Professions
Melbourne, VICBachelor of Business in Catering and Hotel Management - Human Resource Management
Victoria University of Technology
Melbourne, VICVCE -
Siena College
Camberwell, VICSkills
- Customer Service
- Front Desk Operations
- Software and IT
- MS Office
- Written Communication
- Verbal Communication
- Teamwork
- Multi-tasking
- Prioritizing
- Adapting to Demands
References
References available upon request.
Timeline
Clinic Reception and Administrator
Sensational Kids, children’s health service
05.2018 - 05.2020
CEIEC Administration and Conference Coordinator
The University of Melbourne, Faculty of Education
10.2006 - 01.2008
01.2006
Owner and Operator
The Cafe on Wattletree
01.2003 - 01.2006
Training and Logistics Coordinator
THEMIS Finance project @ The University of Melbourne
01.2002 - 01.2003
Conference Coordinator
The University of Melbourne
01.2001 - 01.2002
Conference Manager / Coordinator
Rydges of Melbourne; LeMeridian at Rialto; Sheraton Hotel, Rotorua; Novotel Resort, Coffs Harbour
01.1997 - 01.2001
Bachelor of Psychological Science - Human Relationships and Neuroscience
La Trobe University
Graduate Diploma of Counselling -
ACAP - Australian College of Applied Professions
Bachelor of Business in Catering and Hotel Management - Human Resource Management
Victoria University of Technology
VCE -
Siena College
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