DOMINIQUE BURKE
Quakers Hill,NSW
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and noted for mediation ability with customers.
Overview
8
8
years of professional experience
Work History
Store Manager
The Trybe
01.2024 - Current
- Implemented efficient systems for tracking stock movement.
- Recruited, trained and supervised new employees.
- Managed daily banking activities such as deposits and withdrawals.
- Performed regular price checks to ensure competitive pricing.
- Resolved customer complaints in a timely manner.
- Established customer service standards and monitored staff compliance.
- Prepared monthly reports on sales figures, expenses, profits.
- Monitored inventory levels and placed orders to restock shelves.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Created weekly work schedules for store personnel.
- Organized promotional events to increase product awareness.
- Identified opportunities for cost savings through waste reduction initiatives.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
Assistant Store Manager
The Athletes Foot
08.2022 - 01.2024
- Resolved customer complaints in a timely manner and addressed any issues that may arise during store hours.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Implemented strategic marketing initiatives to drive revenue growth across multiple channels.
- Collaborated with other departments within the organization to coordinate promotions, events, and special projects.
- Analyzed market trends to identify opportunities for product expansion or improvement.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
Assistant Store Manager
CEX
06.2020 - 07.2022
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Managed day-to-day operations including scheduling shifts, assigning tasks.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Developed an effective system for tracking inventory levels, ensuring stock is available when needed.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
Travel Consultant
Flight Centre
02.2019 - 06.2020
- Created itineraries for customers, including flight bookings, car rentals and hotel reservations.
- Collaborated with airlines, hotels and other vendors to ensure best rates for customers' trips.
- Provided support during pre-trip preparations such as visa applications.
- Verified accuracy of all documents related to customer's trip before issuing tickets.
- Developed and maintained strong relationships with customers to ensure repeat business.
- Ensured compliance with company policies regarding safety regulations while planning trips.
- Developed customized travel plans to meet customer needs and preferences.
- Processed payments from customers using a variety of methods such as credit cards, cash or checks.
- Responded promptly to customer inquiries via phone, email or in-person contact.
- Explained benefits of purchasing travel insurance with clients.
Account Manager
RhinCo Technology, Cornick Pty Ltd
02.2019 - 10.2019
- Resolved customer complaints in a timely manner.
- Utilized problem-solving skills when dealing with difficult customers.
- Coordinated with internal teams to ensure timely delivery of products and services to clients.
- Negotiated contracts with clients to maximize revenue potential.
- Generated leads through cold calling activities.
- Developed and maintained relationships with key accounts to ensure customer satisfaction.
- Maintained accurate records of all customer interactions in the CRM system.
- Created comprehensive reports on account performance and presented them to senior management.
- Conducted market research to identify potential customers.
- Attended trade shows and conferences as a representative of the company.
Barista / Front Area Worker
McDonalds
02.2016 - 02.2019
- Operated cash registers to process customer payments.
- Created promotional displays for advertising special events or promotions at the cafe.
- Trained new baristas on company policies and procedures regarding food handling safety standards.
- Prepared specialty coffee drinks such as lattes, cappuccinos, macchiatos, mochas, and Americanos.
- Labeled containers of milk for use in coffee drinks according to expiration dates.
- Monitored inventory levels of supplies and restocked when necessary.
- Greeted customers and took orders for coffee drinks, food items, and other beverages.
Education
High School Diploma -
Wyndham College - Quakers Hill NSW
11.2018
Skills
- Project Management
- POS Systems
- Competitor Monitoring
- Customer Service Management
- Shift Scheduling
- Store Merchandising
- Payroll Management
- Partnership Building
- Loss Prevention
- Risk Management
- Revenue Generation
- Budget Administration
- Retail Inventory Management
- Report Generation
- Operational budgeting
- Team Development
- Supply Ordering
- Store operations oversight
- Promotional planning
- Operations Management
- Employee Training
- Sales Analysis
- Vendor Management
- Product Merchandising
- Shift checklists
- Multitasking and Organization
- Accurate Cash Handling
- Mathematical Aptitude
- Problem-Solving
- Store opening and closing procedures
- Inventory Control
- Loss Prevention Procedures
- Employee Terminations
- Sales expertise
- Security System Monitoring
- Bank and Safe Deposits
- MS Office proficient
Timeline
Store Manager
The Trybe
01.2024 - Current
Assistant Store Manager
The Athletes Foot
08.2022 - 01.2024
Assistant Store Manager
CEX
06.2020 - 07.2022
Travel Consultant
Flight Centre
02.2019 - 06.2020
Account Manager
RhinCo Technology, Cornick Pty Ltd
02.2019 - 10.2019
Barista / Front Area Worker
McDonalds
02.2016 - 02.2019
High School Diploma -
Wyndham College - Quakers Hill NSW