DOMINIQUE BUTSON
Capability And Enablement Manager
Melbourne
Summary
Empowered and people-focused leader with a strong track record of guiding teams to success through mentorship, collaboration, and strategic planning. Passionate about fostering a positive and high-performing work culture, I excel in coaching individuals to unlock their potential and drive meaningful improvements. Adept at executive paper writing and reporting, performance coaching, and leading initiatives that strengthen team capabilities while embedding continuous improvement in risk management practices. Committed to building trusted relationships, aligning strategic initiatives with organisational goals, and creating an environment where both people and processes thrive.
Overview
12
12
years of professional experience
4023
4023
years of post-secondary education
Work History
Manager, Intermediated Risk Enablement
IAG
Melbourne, Victoria
04.2023 - Current
- Built, lead, and coached a high performing team focused Specialists who drove improved risk maturity and enablement activity across the business.
- Lead the development of a centralised work plan outlining key activities of the Line 1 Risk team and across all three lines of risk defense divisionally and ensure execution of deliverables.
- Planning for the future needs of the IIA division and how it can better manage risk through the use of technology and automation.
- Lead development and execution of the annual maturity plan, with measurable targets, to support the necessary uplift in the division to meet out regulator, board shareholder and community expectations.
- Work with key stakeholders across the division to develop a plan with measurable targets that will deliver capability uplift and drive improved risk culture.
- Establish and communicate standards and expectations around the quality and performance of core risk management activities.
- Understand the implications of future risk framework/policy/standard changes and/or initiatives and how it will change the core risk activity.
- Lead the development of divisional risk profiling activities and input and co-ordinate/update responses.
- Collaboration with wider Performance and Reporting team to identify risk activity driven out of monthly and quarterly performance insights.
- Lead development of a suite of risk dashboards that provides the EGMs and Line 1 risk employees with monthly insights on risk performance and tracking to targets.
- Enhanced divisional risk reporting by providing input and commentary that links the risk impacts with the wider business performance.
- Produced risk reporting and executive papers presented at Executive risk Committees, Risk GLT, and Board Risk Committees on monthly and quarterly basis.
- Improved risk data quality and provided insights to stakeholders to drive improvements and efficiencies in their business.
- Built and maintained mutually supportive, consistent, and transparent relationships with stakeholders cross divisionally.
- Contributed to the people and culture plans, drove high team engagement and a positive team experiences.
- Managed and motivated employees to be productive and engaged in work.
Specialist, Planning & Capability
IAG
Melbourne, Victoria
01.2019 - 01.2023
- Manage the co-ordination of the cyclical strategy development and planning activity, Senior Leadership planning workshops, other team activities related to risk maturity and performance uplift.
- Developed and implement performance improvement strategies to promote continuous learning through co design of frameworks to support performance and development in Line 1 Risk.
- Facilitated online Risk focused Lunch and Learn for all division employees attracting 500+ people at a given time.
- Work closely with Executive Manager and Senior Leaders to maintain high levels of communication drafting monthly and quarterly communications to distribute to line 1 and broader business.
- Develop business unit communications and information for meetings on behalf of Executive Manager.
- Build, co-ordinate and maintained tracking for all planning by mapping related activities and forecasted initiatives.
- Development and maintenance of the annual Capability framework, and the mechanism for tracking and monitoring progress for all business unit metrics.
- Delivery of capability uplift activity across Intermediated Risk and Stakeholder network.
- Administer key forums, executive risk committees, and groups on behalf of business unit.
Specialist, Business Planning & Performance
IAG
Melbourne, Victoria
01.2018 - 01.2019
- Transitioned projects from pre-construction phase to well-defined project execution plan.
- Coordinated presentations for stakeholders and project members detailing project scope, progress, and results, keeping all entities well-informed of milestones and goals.
- Kept projects on schedule by managing deadlines and adjusting workflows as needed.
- Oversaw onboarding and mentorship, planned, and executed meetings and developed project documentation.
- Planned and arranged meetings with external organisations and individuals, enabling all parties to meet and discuss project progress.
- Oversaw annual business unit Partnership NPS via third party stakeholders as well as analysis and reporting of insights from 40+ Partnerships.
Consultant, Learning and Development
IAG
Melbourne, Victoria
01.2013 - 01.2018
- Designed and wrote course materials and modules for the up skilling and onboarding of front-line staff in busy National call centres.
- Planned and monitored implementation of technology-based learning programs via Learning Management System.
- Contributed to large business projects with the development of comprehensive employee training courses and change embedment.
- Developed assessments and user polls to evaluate course effectiveness, altering content and delivery to achieve student learning goals.
- Developed workforce training programs to improve organisational efficiency, KPI growth and Leadership effectiveness.
- Recruited, trained, and coached workplace facilitators to deliver front line 6-week Onboarding programs.
- Design (story boarding), developed and implemented online learning modules.
Education
Cert IV -
Training & Assessment
Melbourne, VICDiploma -
Graphic Arts
Melbourne, VICSkills
Strategic development and planning
Learning design and adult learning principles
Reporting and analysis
Stakeholder engagement
Executive and board paper writing
Team leadership
Performance coaching
Collaborative facilitation skills
Effective communication
References
References available upon request.
Timeline
Manager, Intermediated Risk Enablement
IAG
04.2023 - Current
Specialist, Planning & Capability
IAG
01.2019 - 01.2023
Specialist, Business Planning & Performance
IAG
01.2018 - 01.2019
Consultant, Learning and Development
IAG
01.2013 - 01.2018
Cert IV -
Training & Assessment
Diploma -
Graphic Arts
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