Dominique Cedric

• Transitioned from a summer vacation role to Graduate role.
• Contributed to the Data & Analytics’ Global Knowledge Management Initiatives.
• Designed, modelled, and built Power BI Dashboard for an internal client.
• Gained comprehensive understanding of the mining industry's mine-to-market value chain.
• Enhanced public speaking abilities through Toastmasters club sessions.
• Sharpened leadership skills through development programs and engaged in one-on-one mentoring and coaching sessions.
• Attended various learning and development sessions, including Microsoft's Large Language Model (LLM) workshop.

Performed various roles within Administration, including:

Medical Receptionist

• Provided general front office duties such as customer service to both internal and external clients, faxing, filing, and maintaining stationery and resource supplies.
• Offering secretarial and administrative support, such as correspondence preparation and record management.
• Assisting with patient travel arrangements.
• Scheduling appointments and updating patient records.

Acting Clinical Support Manager

• Provided secretarial and administrative support to internal and external clients, maintaining high standards of professionalism.
• Managed correspondence, filing systems, and office supplies efficiently.
• Coordinated patient travel arrangements, handled telephone inquiries, and managed medical records meticulously.
• Played a key role in staff induction, clinic flow coordination, and staff roster management.
• Ensured accuracy and compliance in Medicare billing procedures, as well as pharmaceutical benefits for clients.
• Oversaw medical inventory, organized meetings, and maintained practice cleanliness standards.
• Provided supervision and mentorship to administrative staff.
• Produced monthly clinical reports for senior management and ensured workplace health and safety compliance.
• Handled complaints as the initial point of contact and redirected them appropriately for resolution.

Administration Team Leader/Medical Receptionist

• Provided general front office duties such as customer service to both internal and external clients, faxing, filing, and maintaining stationery and resource supplies.
• Offering secretarial and administrative support, such as correspondence preparation and record management.
• Assisting with patient travel arrangements.
• Scheduling appointments and updating patient records.
• Organized meetings as required.
• Undertook managerial responsibilities in the absence of the Clinic Support Manager.
• Processed Medicare Bulk Billing Claims.

Administrative Support Officer

This role involves duties of my previous roles as a Finance Officer, Quality assurance Officer with additional tasks which includes relieving in other areas within the business such as Medical Reception when required.

Finance Officer/Quality Assurance Officer

This role involves duties of my previous role with additional responsibilities which includes:

• Provided support to senior management to ensure that the company was compliant and met all requirements of both ISO and Accreditation standards, as well as regulatory requirements.
• Managed and monitored the company's Quality Management System
• Prepared regular Quality Assurance reports to senior management.
• Conducting regular internal compliance audits to ensure compliant in preparation for Accreditation Audits.
• Developed and implemented training programs to enhance quality awareness and performance.
• Monitoring and analysing quality data to identify trends and areas for improvement.
• Documenting quality issues and maintaining records of quality assurance activities.
• Participating in the development and implementation of corrective and preventive actions.
• Ensuring that products meet established quality standards (for example expiration date check, chemicals are listed on hazards chemicals registry etc).

Finance Administration Trainee

• Provided customer service and administrative support to key personnel.
• Admin duties included managing timesheets, mail, inventory, purchase orders, invoices, and room bookings.
• Additional tasks included organizing staff training, supplier negotiations, and financial documentation preparation.
• Played a pivotal role in maintaining organizational effectiveness and facilitating departmental functioning.

• Comprehensive introduction to the company's operations Involved in a project that decommissioned legacy data platform and migrating contents to new data platform.
• Tasks included conducting a thorough discovery of the legacy platform's contents and usage, stakeholder engagement for migrating contents to a new platform, projected the costs and benefits to the organization associated with the transition.
• This experience provided valuable insights into: Project management
• Stakeholder engagement
• Strategic considerations involved in IT initiatives within large organizations like Rio Tinto.

• Provided administrative support to the Project Officer and members
• Provided comprehensive administrative support to the YLF Project Officer
• Maintained meeting records and oversaw office supply inventory
• Assisted with presentations and ensured orderly filing systems
• Contributed to realizing the YLF Vision and tracked project advancements
• Coordinated research, planning, and stakeholder engagements
• Developed governance protocols and engagement strategies
• Worked closely with the Project Officer to drive progress in Yarrabah Leadership Forum initiatives
• Handled document typing and coordinated meetings, including catering logistics.

• Developed marketing strategy for attracting new Indigenous business customers in rural and remote areas
• Conducted comprehensive comparative analysis
• Proposed targeted strategies and promoted local events for community engagement
• Program offered extensive training, development, and networking opportunities with CommBank and Career Tracker cohorts nationwide.

• Executed record filing system to improve document organization and management.
• Processed customer orders accurately and within agreed timeframes to meet service standards.
• Cultivated strong professional relationships with external stakeholders such as clients, suppliers, partners, or regulatory bodies.
• Manage appointment bookings efficiently.
• Organize patient travel and accommodation arrangements as needed.
• Release medical records in accordance with privacy regulations.
• File and archive documents, and prepare files for clinical auditing.
• Ensure compliance with privacy and confidentiality regulations.
• Process Medicare and bulk billing claims accurately.
• Update and maintain accurate medical records in patient files and relevant systems.
• Manage the distribution of incoming and outgoing correspondence.
• Support the smooth operation of healthcare facilities.
• Ensure patients receive quality care and service.