Dominique Gregoire
Caringbah,Australia
Summary
- I am a highly motivated and enthusiastic individual with a strong ability to work effectively in both team and individual settings.
- I am a seasoned a customer support professional with over 20 years of experience in both retail and office settings, dedicated to promoting customer satisfaction through efficient and friendly resolution of concerns and inquiries.
- I am known for being a down-to-earth and bubbly person, contributing to improved customer retention and harmonious teamwork situations.
- I thrive on new challenges and remain flexible in the face of workplace changes, whilst understanding that high customer satisfaction is the one of the most important keys to a successful retail workplace.
Overview
26
26
years of professional experience
Work History
Office Assistant
Exquisite Accounting Solutions Pty Ltd
Caringbah, NSW
01.2020 - Current
- Preparing client tax refunds
- Greeting clients in a friendly and professional manner
- Using the Handitax Tax system to complete daily activities
- Compliance with the ATO tax system
- Preparing and editing documents to produce precise, accurate and professional communication
- General administrative duties eg, emailing, filing,
- Maintaining office supplies
- Communicating promptly and effectively with the accountant when required
Student Learning Support Officer
Sans Souci Public School
02.2017 - 12.2019
- Providing structured intervention for students with additional needs - including gross and fine motor skills along with numeracy and literacy support
- Effectively communicating with students, teachers and other learning specialists as regular communication about a student’s progress
- Supervising students in the school grounds and on excursions, complying with duty of care responsibilities
- Maintaining high confidentiality regarding student records
- Assisting the management of diabetes for particular primary school students
- Assisting with preparing materials and resources for teachers
- Performing administrative duties and records management
- Attending school meetings and taking notes as required
Customer Support
ILVE Australia Pty Ltd
10.2006 - 12.2008
- Managing customer accounts and maintaining the database
- Assisting customers with account queries and product advice
- Greeting customers and discussing various product options in the product showroom
- Managing the New Zealand ILVE account and helping to facilitate deliveries within designated timeframe
- Liaising with various external companies, clients and sales reps over the phone and in person
- Competently using various billing/account systems and actioned admin duties, including filing, faxing, photocopying etc
- Maintaining excellent customer service at all times.
PA/ Customer support
Beautopia Hair & Beauty Pty Ltd
07.2006 - 09.2006
- Answering phone calls, taking messages and directing to the relevant staff members
- Invoicing customers using MYOB system
- Knowledge of MS Office
- Managing customer accounts and maintaining the database
- Liaising with external companies, clients and sales reps over the phone and in person
- Assisting customers with account queries and product advice
- Actioning all business correspondence ie: faxing, photocopying, typing documents, banking, organising flights and bookings for sales reps and manager
- Greeting clients and booking meetings for the manager
- Multi tasking various duties with overlapping deadlines
- Flexibility to take on various ad-hoc tasks when required.
Corporate Billing Co-ordinator
Optus Communications
09.2003 - 07.2006
- Reconciling bill reports/figures within given deadlines
- Actioning admin duties, including filing, faxing, photocopying etc
- Identifying and resolving billing production errors
- Providing support and solutions for customers
- Multi tasking various duties with overlapping deadlines
- Maintaining knowledge of various billing systems
- Extensive work with Microsoft systems such as Excel and Word
- Processing invoices for accounts payable, using the SAP system
- Compiling monthly KPI reports for my manager
- Communicating effectively with the team and managers on daily issues and updates.
Customer Service Representative
Optus Communications
07.2000 - 09.2003
- Providing extensive quality customer service with consumer and also corporate customers
- Possessing high product and billing system knowledge
- Multi tasking various duties with overlapping deadlines
- Management of customer accounts, including data entry and actioning any outstanding follow up within the set timeframe.
- Actioning admin duties including emailing, filing, faxing, photocopying etc
- Constantly meeting and achieving high team KPI's.
Retail Sales Assistant
Grace Bros Pty Ltd
01.1999 - 06.2000
- Greeting customers and helping with product questions, selections and purchases.
- Increasing sales by offering advice on purchases and promoting additional products.
- Using POS system to process sales, returns, online orders, and gift card activations.
- Ensuring clear and consistent communication with managers and various staff members.
- Maintaining awareness of current events and promotions to be able to respond accurately and informatively to customer enquiries
Education
Certificate III in Education Support -
Open Colleges Australia
10.2024
Diploma of Beauty Therapy - undefined
Fuss Beauty College
Sydney, NSW09.2007
Diploma of Business Studies - undefined
Hornsby TAFE
Hornsby, NSW01.2000
Higher School Certificate 1996 - undefined
Hornsby Girls High School
Hornsby, NSW01.1996
Skills
- Excellent communication skills
- Patient
- Flexible and adaptive
- Calm and efficient under pressure
- Positive and cheerful
- Reliable and honest
- Approachable
References
Upon request
Hobbies and Interests
My interests include going to the gym, cooking and socialising.
Personal Information
- Place of Birth: Sydney, Australia
- Date of Birth: 11/27/78
Hobbies
I enjoy cooking, reading and exercising.
Timeline
Office Assistant
Exquisite Accounting Solutions Pty Ltd
01.2020 - Current
Student Learning Support Officer
Sans Souci Public School
02.2017 - 12.2019
Customer Support
ILVE Australia Pty Ltd
10.2006 - 12.2008
PA/ Customer support
Beautopia Hair & Beauty Pty Ltd
07.2006 - 09.2006
Corporate Billing Co-ordinator
Optus Communications
09.2003 - 07.2006
Customer Service Representative
Optus Communications
07.2000 - 09.2003
Retail Sales Assistant
Grace Bros Pty Ltd
01.1999 - 06.2000
Diploma of Beauty Therapy - undefined
Fuss Beauty College
Diploma of Business Studies - undefined
Hornsby TAFE
Higher School Certificate 1996 - undefined
Hornsby Girls High School
Certificate III in Education Support -
Open Colleges Australia
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