Dominique Harris

Executed routine operational tasks to enhance efficiency within health service delivery division.

• Resolved customer inquiries through effective communication and problem-solving techniques.
• Processed claims and applications accurately, ensuring compliance with organizational policies.
• Provided training and support to new staff, fostering a collaborative team environment.
• Implemented improvements to service delivery processes, enhancing customer satisfaction rates.
• Maintained detailed records of customer interactions, facilitating data-driven decision-making.
• Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
• Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
• Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
• Completed data entry to record call notes, suggestions and questions.
• Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
• Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered brand loyalty and advocacy.
• Improved first-contact resolution rate by efficiently handling customer queries during initial interactions.
• Participated in regular meetings with supervisors to discuss challenges faced during daily operations, identifying opportunities for growth and development.

• Develop learning assessment programs like Spell Links, Maths U See, and Solve It tailored to individual student needs. Employ evidence-based techniques to diagnose and address the root causes of academic difficulties. Improve students' cognitive strategies for improved learning across subjects using innovative methods. Foster personal connections to motivate learners and establish a supportive environment conducive to effective education. Evaluate progress through continuous assessment and adjust strategies accordingly.
• Delivered targeted literacy and numeracy programs for children aged 5-15, improving their understanding and grades.
• Nurtured strong relationships that enhanced student motivation and engagement in learning processes.

• Ensured children's safety and well-being by maintaining an environment in accordance with National Quality Standards (NQS) and company policies. Cultivated relationships with children and families to enrich their developmental experiences. Participated in crafting and executing educational programs and activities within the classroom and larger centre. Promoted culture of reflective practice to foster continuous learning and development among staff. Collaborated with colleagues to create a positive and professional work atmosphere.

• Maintained health and safety of children through observation and adherence to procedures. Supplied nutritious meals and drinks to promote wellness in early childhood settings. Developed and maintained positive, respectful relationships with children to foster an inclusive environment. Used approved learning frameworks to guide practices, supporting holistic development and play-based learning experiences. Monitored and responded to risks, providing emergency first aid and adhering to legal and ethical standards. Engaged in planning and information analysis to tailor educational practices.
• Contributed to the successful implementation of the kindergarten program and daily activities, supporting a dynamic learning environment.
• Delivered tailored care to a child with complex additional needs, significantly enhancing their educational experience and development.

• Guided children through self-directed activities, promoting environment that fostered individual growth and development. Collaborated with educators to create and sustain a secure classroom setting, ensuring all materials prepared and safe for use. Supervised children to meet their varied needs and maintain a nurturing atmosphere. Supported children's development by facilitating engaging, non-competitive activities tailored to their personal pace. Developed additional resource materials to enhance learning and engagement opportunities within the program.
• Regularly stepped into various roles with minimal notice, demonstrating flexibility and passion for supporting the team and program goals.