Letisha Buhse
Plainland
Summary
Reliable and highly motivated team member with a desire to take on new challenges. Strong work ethic, adaptability and exceptional interpersonal skills. Adept at working efficiently and unsupervised. Efficient and loyal with a positive and flexible attitude to perform what is necessary,
Overview
5
5
years of professional experience
1
1
Certification
Work History
Assistant Manager
Rusty's Shell Service Station
08.2020 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations in absence of the Manager and liaised with the manager whilst on shift.
- Maintained adequate levels of store supplies, including well stocked drink fridges, store shelves to keep service flowing smoothly.
- Ordered, organised and restocked various stations including, salad bar, coffee machine, and food service areas, promptly.
- Ordered and recieved products from suppliers daily.
- Created over 100 drinks, coffees, milkshakes and smoothies in an average shift with consistently positive customer satisfaction.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory stocktakes to verify stock levels and address discrepancies.
- Operated standard commercial kitchen equipment with the focus on preparing all dine in, takeaway and hot box meals efficiently and to a high standard.
- Improved customer satisfaction by addressing and resolving complaints promptly.
Shop Assistant
Spencer's Pizza Shop
12.2019 - 06.2020
- Completed daily tasks accurately and on-time to support shop needs.
- Provided excellent customer service, promptly addressing inquiries and resolving issues.
- Checked incoming orders and organized new stock.
- Maintained a clean and organized workspace, adhering to health code regulations for optimum food safety.
- Supported kitchen staff by prepping ingredients and assembling pizza toppings as needed, to speed up the order process.
- Enhanced customer satisfaction by efficiently taking and preparing orders with accuracy and speed.
Education
Certificate I Business -
Lockyer District State High School
Gatton, QLDCertificate II Hospitality -
TAFE Queensland
Lockyer Valley, QLDHigh School Diploma -
Lockyer District State High School
Gatton, QLD11.2021
Skills
- Product and service knowledge
- Team motivation
- Money Handling
- Customer Relations
- Staff Training and Development
- Retail Operations
- Task Delegation
- Customer rapport and loyalty
- Compliance understanding
- Multitasking
- Active Listening
- Customer Relationship Management
Certification
Certificate Food Safety- Department of Health QLD, Do Food Safely
RSA
Blue Card
NDIS Screening Card
References
Dominique Bou-Samra
Manager
Shell Rustys Service Station
Hatton Vale
0447513537
Ellice Mahony
Manager
Bp Amberley
0432255600
Timeline
Assistant Manager
Rusty's Shell Service Station
08.2020 - Current
Shop Assistant
Spencer's Pizza Shop
12.2019 - 06.2020
Certificate I Business -
Lockyer District State High School
Certificate II Hospitality -
TAFE Queensland
High School Diploma -
Lockyer District State High School
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