Dominique Hutchence

Demonstrated dedication to food safety and workplace health and safety (WHS) standards through continuous training and certifications in the meat industry.

Prioritized customer satisfaction by promptly addressing concerns with informed and courteous service.

Collaborated effectively with diverse teams to enhance product quality and service delivery.

Displaying leadership qualities, led process improvements, conducted training sessions, and implemented safety procedures.

Efficiently organized and executed tasks to meet service objectives while maintaining high safety standards.

Communicated effectively with customers, promptly addressing inquiries to ensure optimal satisfaction.

Successfully managed group projects by fostering smooth collaboration among team members.

Recognized for exceptional customer service skills and problem-solving abilities by management.

Implemented operational strategies that led to cost savings and functional solutions in the workplace.

Collaborated with multidisciplinary teams to develop customer-centric products and tools in line with company objectives.

Oversaw production schedules and ensured compliance with safety regulations, promoting a secure work environment.

Maintained meticulous production records, analyzed performance metrics, and identified areas for efficiency improvements.

Managed staff work assignments, monitored inventory levels, and optimized production workflows to meet customer demands.

Established clear communication channels between management and staff, fostering a culture of safety and productivity.

Reviewed and addressed customer feedback to enhance product quality and satisfaction levels.

Supervised maintenance activities and implemented process improvements to optimize production efficiency.

Led employee training initiatives, monitored performance, and resolved conflicts to maintain a cohesive work environment.

Managed budgets for material procurement and staffing to support production goals.

Issued work orders for equipment maintenance, ensuring uninterrupted production operations.

Developed and documented Standard Operating Procedures (SOPs) to streamline production processes.

Coordinated with suppliers and planned raw material requirements to prevent shortages.

Implemented continuous improvements in scheduling procedures to eliminate process discrepancies.

Ensured compliance with regulatory mandates and organizational best practices to promote employee safety.

Collaborated with cross-functional teams to drive efficiency improvements and maximize revenue.

Conducted routine maintenance and calibration of production equipment to prevent downtime.

Generated reports tracking production status, delivery timelines, and quality control measures.

Maintained documentation for audit reviews and initiated corrective actions as needed.

Oversaw equipment setup and operation, supervising automation and digital platform utilization.

Partnered with human resources on training compliance and performance management strategies.

Led site reporting and data analysis to drive production enhancements and performance improvements.

Mitigated production risks by proactively identifying and addressing potential issues.

Administered budgets for inventory management, labor hours, and operational expenses.

Responded effectively to emergency situations to prevent injuries and property damage.

Contributed to the successful startup of new production plants and implemented lean manufacturing strategies to enhance operations.

Negotiated with suppliers to optimize material costs and remain within budget constraints.

Fostered a culture of lean manufacturing and continuous improvement, promoting efficiency and cost savings.

Maintained permits for legal compliance and operational soundness to support business operations.

Implemented steps for continuous process improvement and operational efficiency, driving productivity and quality control.

Led regular meetings and improvement projects to achieve measurable operational goals.

Ensured compliance with all safety regulations and developed a safety-conscious work environment.

Customer Service and Advisory Skills:

- Demonstrated exceptional communication skills in resolving customer inquiries, complaints, and issues promptly and effectively.

- Utilized active listening techniques to understand customer needs and provide personalized recommendations and solutions.

- Managed and maintained positive customer relationships through professional and courteous interactions.

- Collaborated with cross-functional teams to address complex customer inquiries and ensure timely resolution.

- Developed expertise in product knowledge to offer informed recommendations and advice to customers.

- Implemented strategies to enhance the overall customer experience and increase customer satisfaction.

- Received positive customer feedback and consistently exceeded performance metrics in customer service roles.

Food Safety and Continual Improvement:

- Implemented and enforced food safety standards to ensure compliance with regulations and maintain product quality.

- Conducted regular food safety audits and inspections to identify potential risks and enact preventive measures.

- Trained employees on proper handling and storage procedures to uphold food safety protocols and minimize contamination risks.

- Facilitated continual improvement initiatives to enhance operational efficiency, quality control measures, and customer satisfaction.

- Utilized data-driven insights and feedback to drive process enhancements, reduce waste, and increase operational effectiveness.

- Championed a culture of innovation and continuous improvement to foster a dynamic and adaptive work environment.

Leadership and Management:

- Developed and implemented strategies to enhance customer satisfaction and loyalty, resulting in increased repeat business.

- Successfully coached, mentored, and trained team members to elevate job performance and operational efficiency.

- Conducted regular meetings with staff to assess progress, identify improvement areas, and drive organizational growth.

- Established streamlined processes to optimize workflow and ensure cost-effective operations without compromising quality standards.

- Effectively managed budgets, monitored expenditures, and maintained operational excellence in accordance with regulatory requirements.

Operational Performance and Project Management:

- Created and presented monthly operational performance reports to senior management, highlighting key metrics and strategic insights.

- Led cross-functional collaborations to initiate new projects, driving increased productivity and efficiency across departments.

- Developed annual departmental goals informed by market trends and competitor analysis to align organizational objectives.

- Managed vendor relationships, negotiated contracts, and oversaw timely delivery of goods and services to support operational needs.

Quality Control and Compliance:

- Ensured compliance with all laws, regulations, and industry standards while upholding quality control requirements and production specifications.

- Conducted process audits, analyzed data, and utilized root cause analysis tools to identify trends, defects, and areas of improvement.

- Resolved customer complaints related to product quality and recommended corrective actions to enhance processes and mitigate risks.

- Maintained accurate records of testing activities, non-conformance issues, and resolution techniques to promote continuous improvement.

- Upheld safety protocols, conducted equipment testing, and monitored production processes to safeguard quality standards and minimize risks.

1. Leadership and Management:

- Monitored staff performance, provided feedback, and guided team members to meet quality standards.

- Trained, supervised, and evaluated bakery staff on baking techniques, safety procedures, hygiene, sanitation, and record-keeping for food safety.

- Managed budgeting activities, including forecasting costs, setting prices, and controlling expenses while adhering to workplace health and safety (WHS) regulations.

2. Sales and Marketing:

- Organized promotional campaigns to drive sales of baked goods through special offers and discounts.

- Planned menus based on seasonality, customer demand, and profit margins.

- Established relationships with vendors to secure competitive prices for raw materials while ensuring compliance with hygiene, sanitation, and WHS standards.

3. Operations and Inventory Management:

- Delegated work to staff, set priorities and goals, and trained employees on POS system usage and adherence to hygiene and sanitation protocols.

- Monitored inventory levels, placed orders for merchandise, and maintained a well-stocked supply in compliance with WHS regulations.

- Completed opening, closing, and shift change functions to uphold operational standards and ensure a safe working environment that meets hygiene and sanitation requirements.

4. Customer Service:

- Responded to customer inquiries, provided accurate information, and quickly resolved issues while upholding hygiene and sanitation standards.

- Ensured order accuracy by verifying merchandise price and quantity while adhering to WHS guidelines.

- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue opportunities in alignment with hygiene, sanitation, and WHS regulations.

5. Compliance, Training, and Food Safety:

- Conducted regular hygiene and sanitation checks, and enforced compliance with WHS regulations to promote a safe working environment for staff and customers.

- Trained new bakery employees on POS system operation, company programs, and best practices for hygiene, sanitation, and workplace health and safety.

- Supervised successful and well-organized establishments through consistent oversight, cleanliness inspections, and maintenance of food safety records in accordance with WHS standards.

1. Customer Service:

- Provided excellent customer service by resolving complaints and inquiries promptly.

- Maintained customer satisfaction through active listening and quick issue resolution.

- Built customer confidence by addressing concerns and complaints effectively.

- Advise cooking instructions and care instruction for products

2. Leadership and Team Management:

- Organized team activities to promote camaraderie and a positive workplace culture.

- Conducted regular team meetings to review business results, communicate priorities, and provide feedback.

- Trained and mentored associates to ensure a high level of performance and adherence to company standards.

3. Sales and Marketing:

- Developed and implemented marketing strategies to increase sales and profits.

- Analyzed sales data and forecasted business results for management.

- Created visually appealing displays and signs to promote product sales.

- Balanced sales and minimized shrinkage through effective inventory management and stockroom organization.

4. Operations and Efficiency:

- Identified operational issues and implemented process improvements to enhance workplace safety and productivity.

- Managed inventory tracking, ordered supplies, and coordinated with suppliers to restock items as needed.

- Oversaw food preparation and production according to quality standards in a deli environment.

- Followed opening, closing, and shift change procedures to maintain operational standards.

5. Compliance and Training:

- Ensured compliance with company policies and procedures.

- Supervised staff to maintain cleanliness, sanitation, and inventory control.

- Trained new employees on food handling techniques, safety regulations, and company programs.