Dominique Kelly
Newcastle,NSW
Summary
Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through a number years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths. Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
35
35
years of professional experience
Work History
Administrative Assistant/Marketing
Domirosa Pty Ltd
07.2023 - Current
- Enhanced marketing campaigns by efficiently organizing and scheduling promotional events.
- Streamlined administrative processes for improved efficiency and productivity in the marketing department.
- Supported successful product launches with thorough market research and analysis.
- Facilitated seamless communication between marketing team members, ensuring timely project completion.
- Handled customer inquiries professionally, contributing to enhanced client satisfaction levels.
- Managed inventory of promotional items, ensuring appropriate stock levels for upcoming events or campaigns.
- Managed phone and email correspondence and handled incoming and outgoing mail .
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- undertook recordkeeping and data entry
- Volunteered to help with special projects of varying degrees of complexity.
Sales Representative
Gunz Suppliers
02.1997 - 11.2002
- Increased sales revenue by identifying and targeting high-potential accounts.
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
Dental Therapist
Health Department Of NSW
01.1989 - 01.1997
- Improved patient oral health by providing comprehensive dental therapy treatments and preventive care.
- Increased patient satisfaction by developing personalized treatment plans tailored to individual needs.
- Collaborated with dentists and other dental professionals for optimal patient care and treatment success.
- Enhanced patient comfort during procedures by utilizing effective pain management techniques.
- Promoted good oral hygiene habits through educational resources and in-person demonstrations for patients of all ages.
- Performed thorough dental assessments, identifying issues early on for timely intervention and treatment planning.
- Contributed to a positive workplace environment by maintaining strong relationships with colleagues and support staff.
- Managed appointment scheduling efficiently, ensuring minimal wait times for patients while maximizing daily productivity.
- Maintained accurate patient records, documenting treatment plans, progress, and outcomes in a timely manner.
- Regularly attended continuing education courses to stay current on the latest advancements in dental therapy practices.
- Reduced anxiety in nervous patients by creating a supportive atmosphere through clear communication and gentle approach to care delivery.
- Efficiently managed dental emergencies, prioritizing urgent cases while maintaining quality care standards for all patients.
- Ensured compliance with infection control protocols, maintaining a safe environment for both patients and staff members alike.
- Developed rapport with pediatric patients using age-appropriate language and engaging activities during visits.
- Actively participated in community outreach programs promoting oral health awareness and access to affordable dental care services.
Education
Certificate in Dental Therapy -
Westmead School of Dental Therapy
Parramatta, NSW12.1988
HSC -
St Annes High School
Adamstown, NSW11.1985
Skills
- Budget management
- Market research
- Google Analytics
- Microsoft Office Suite
- Brand development
- Time management
- Organizational skills
- Public relations
- Customer service
- Data Entry
- Report Preparation
Additional Information
I have been the Captain of the Newcastle Hunter District Ladies Golf Association for the last 6 years. the skills i have attained through my work has complimented this role and furthermore has improved those skills when dealing with various stakeholders within the Golfing community such as committee members; golf club officers and golf professionals,players ,suppliers and others. Communication has been by phone, email and audio visual contact.
Timeline
Administrative Assistant/Marketing
Domirosa Pty Ltd
07.2023 - Current
Sales Representative
Gunz Suppliers
02.1997 - 11.2002
Dental Therapist
Health Department Of NSW
01.1989 - 01.1997
Certificate in Dental Therapy -
Westmead School of Dental Therapy
HSC -
St Annes High School
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