Dominique Pratt
Port Melbourne
Summary
I am an Experienced and Passionate sales professional with over 8 years of experience in the building industry. I have an excellent reputation for resolving problems, creating great experiences, building great relationships and problem solving. I thrive on face to face interactions and enhancing client satisfaction. Proven track record driving revenue growth and achieving sales targets. Highly reliable and flexible in meeting changing business needs.
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Overview
12
12
years of professional experience
Work History
Account Manager
GWA Group
10.2023 - Current
- Manage a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
- Achieved Budgeted sales and margin targets
- Successfully resolve escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Analyse sales statistics to formulate strategies and assist in growing sales
- Coordinate product training based on individual requirement of the merchant.
- Facilitate events such as bbqs, trade days, toolbox talks for the plumber and merchant
- Provide technical information both internally and externally.
- Carry out Merchant sales plans to achieve merchant sales targets, profit targets and margin targets.
- Ensure merchants are adequately stocked with current Point of sale information, stock, price information (Price lists and specials), Technical manuals etc.
Building Coordinator
SOHO Living
06.2021 - 10.2023
- Effectively manage 70 Plus client files from Contract signing to Handover.
- Provide clients with exceptional customer service and constant verbal and written communication.
- Liaise with internal and external business partners such as sales, drafting, construction, local councils, brokers and developers.
- Apply for building permits, Council approvals, HOW Insurances, Water and Electricity connections, and General data entry and correspondence.
- Raise invoices and Purchase orders and ensure payments are made by allocated deadlines.
Selection Centre Co-Ordinator
PGH Bricks
01.2017 - 06.2021
- In this role my main responsibilities are to provide a high level of customer service via colour consults, giving technical advice, managing and maintaining the selection centre, weekly stocktake of 10k+ bricks, sales and administration, processing quotes and orders in SAP, general maintenance of the office and team (including cleaning, organising events and implementing a new office recycling programme) and working collaboratively with the sales, marketing and customer service teams.
Careers advisor
CPM
06.2016 - 12.2016
- Working under the careers Australia campaign the primary role was to Enroll students into VET online Diploma courses.
- Weekly KPI targets per study application and enrolment of student.
- I received sales training and was able to broaden my knowledge and skills in the sales and education world.
Team leader
Boost Juice Dandenong
09.2012 - 07.2016
- Training new staff, counting the till, Banking, and making sure store operations run smoothly and correctly.
Education
Diploma of Marketing -
Holmesglen Institute of TAFE
2013
Cert II in Business -
Cranbourne Secondary College (VET)
2011
Graduated Year 12
Cranbourne Secondary College
Cranbourne, VIC2011
Skills
- Technical Product Knowledge(Plumbing and bricks)
- Client relationship Management
- Sales development
- Excellent Phone manner
- Office Coordination
- Spreadsheet management
- Networking skills
- Time Management
- High level of attention to detail and organization
- Complaint resolution
- Sales expertise
- POS systems expert
- Staff education and training
- Creative problem solving
- Stock management
Reference
Sarah Howard
Former Building Administration Manager - SOHO Living
0457588096
Andrew Peachey
Former General Manager - PGH Bricks (Now Rondo)
0419475156
Tristan Cotter
Account Manager - PGH Bricks
0413138432
Timeline
Account Manager
GWA Group
10.2023 - Current
Building Coordinator
SOHO Living
06.2021 - 10.2023
Selection Centre Co-Ordinator
PGH Bricks
01.2017 - 06.2021
Careers advisor
CPM
06.2016 - 12.2016
Team leader
Boost Juice Dandenong
09.2012 - 07.2016
Diploma of Marketing -
Holmesglen Institute of TAFE
Cert II in Business -
Cranbourne Secondary College (VET)
Graduated Year 12
Cranbourne Secondary College
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