Dominique Zampaglione
Melbourne,Vic
Summary
Dynamic and dedicated professional with a passion for delivering exceptional customer experiences. Known for anticipating and resolving issues efficiently in fast-paced environments. Possesses a strong attention to detail, coupled with excellent organizational and time management skills. Always open to trying new experiences, loves working and volunteering at events and thrives in a collaborative team setting. Can work autonomously and remain composed under pressure.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Special Events Bartender
Meet & Mingle
08.2022 - Current
- Maintained an organized, clean and safe bar area; stocked cart with liquor, beer, wine and other beverage items.
- Assisted in setting up portable bar area prior to events; arranged tables and chairs, set up bar stations and decorated according to event specifications.
- Ensured a smooth flow of operations during busy periods by quickly preparing drinks, restocking items as needed and cleaning work areas when necessary.
- Operated cash register accurately; collected money from patrons for beverages purchased and made change as required.
Customer Service Representative
Defence Health
07.2024 - Current
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Waitress/ Hostess/Coffee Barista
Northern Alpine Kitchen (Canada)
04.2023 - 06.2024
- Enhanced customer satisfaction by promptly attending to the customers needs when ordering and providing personalized service.
- Answered questions about menu items, ingredients, and pricing.
- Increased product sales with upselling techniques and thorough knowledge of menu items.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Provided accurate change for cash transactions using a cash register system.
- Cleaning the coffee machine, knowing temperatures for milks when frothing.
Retail Assistant
Priceline
06.2022 - 03.2023
- Exceeding all KPI's, counted tills, successfully ran the closing shift on a solo basis
- Collaborating with team members to accomplish sales goals and improve overall store performance
- Stocking shelves, ordered inventory and helped with discounts within the store
- Resolving customer complaints professionally, maintaining a positive brand image.
- Processed payments using cash register, credit card machine and POS system.
Banking Customer Service Representative
National Australia Bank (NAB)
06.2020 - 05.2022
- Managing high call volumes while maintaining a professional demeanor under pressure.
- Assisted customers with deposits, withdrawals, transfers, and other banking transactions.
- Resolved customer complaints or escalated them to the appropriate personnel as needed.
- Identified potential fraud cases and reported them to the supervisor.
- Adhered to all applicable laws, regulations, policies, and procedures relating to financial services.
- Kept records of customer interactions or transactions, thoroughly recording details of inquiries.
Functions & Events Host
Bond Bar
10.2017 - 05.2020
- Catering for special events of up to 200 clients
- Managing reservations efficiently to accommodate walk-in guests and reduce wait times
- Following all cash handling policies and procedures and was extremely knowledgeable of all food liquor, beer, wine and retail offered.
Education
Diploma of event's management -
Melbourne Polytechnic
VCE Year 12 -
Royal Melbourne institute of technology
Skills
- Customer Service
- Time Management
- Resolving Issues
- Critical Thinking
- Attention To Detail
- Conflict Resolution
Certification
- Responsible service of alcohol
- Victorian driver's license
- CPR first aid
- Working with children's check
- Construction white card
- RIIWHS2053 & RIIWHS302E Traffic Control Tickets
Events Experience
Working in aspects of the events sector from volunteering to bartending, managing information hubs, ticketing and gating operations. Some of these events include Ultra (Croatia and Melbourne), Mystery Land (Netherlands), Rainbow Serpent, Esoteric, Strawberry Fields, Beyond the Valley, The Melbourne Cup, and The Australian Open.
Affiliations
- Fitness and Pilates
- Music and Events
- Socialising
- Camping
References
References available upon request.
Timeline
Customer Service Representative
Defence Health
07.2024 - Current
Waitress/ Hostess/Coffee Barista
Northern Alpine Kitchen (Canada)
04.2023 - 06.2024
Special Events Bartender
Meet & Mingle
08.2022 - Current
Retail Assistant
Priceline
06.2022 - 03.2023
Banking Customer Service Representative
National Australia Bank (NAB)
06.2020 - 05.2022
Functions & Events Host
Bond Bar
10.2017 - 05.2020
Diploma of event's management -
Melbourne Polytechnic
VCE Year 12 -
Royal Melbourne institute of technology
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