Dominique Zampaglione-Dyke

• Use of cloud beds to assist in checking in guests, create new reservations and process online payments
• Successful use of excel to coordinate specific items that guests were using
• Add in data for guest activities and the number of guests that were attending
• Calculated and organised profits via excel at the end of the day
• Assisted guests to rooms & shared any important information to them in regards to their stay.

- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.

- Advising customers of any allergy information they need to know.

- Increased product sales with upselling techniques and thorough knowledge of menu items.

- Maximized table turnover rate by efficiently managing reservations and seating arrangements.

• Exceeding all KPI's, counted tills, successfully ran the closing shift on a solo basis
• Collaborating with team members to accomplish sales goals and improve overall store performance
• Engaging with each customer differently regarding on their needs
• Stocking shelves, ordered inventory and helped with discounts within the store
• Resolving customer complaints professionally, maintaining a positive brand image.

• Stocking merchandise, clearly labelling items and arranging per size or colour
• Upselling specific snow accessories that will be beneficial for the customer
• Understanding customer's enquiries and finalizing any rental sales/returns
• Meeting all KPI targets weekly beyond expectations.

• Scheduling appointments and performing data entry on excel
• Providing accurate information, within a timely manner
• Multi-tasking and having the ability to work autonomously
• Collaborating with maintenance team to ensure timely completion of service requests.

• Provide support and excellent service to a high volume of inbound calls around Australia
• Consistently working in a fast-paced environment
• Increased customer retention with prompt follow-ups on pending issues and problem-solving strategies
• Managing high call volumes whilst maintaining a professional demeanour under pressure.

• Catering for special events of up to 200 clients
• Managing reservations efficiently to accommodate walk-in guests and reduce wait times
• Providing the perfect service experience for every guest
• Following all cash handling policies and procedures and was extremely knowledgeable of all food liquor, beer, wine and retail offered
• Contributing to team success through effective communication and cooperation with co-workers and management.