Dominque Ruediger
Batehaven,Australia
Summary
With 10 years experience working in the aged care sector, and an additional 18 years working for the Department of Human Services, I have extensive skills in providing person-centred, compassionate care, advocating for vulnerable clients and have a passion for improving the lives of everyone in the community. I have a certificate III in Aged Care (Residential and Community) and Individual Support. I am looking to maintain my employment at Guy Street supported accommodation and aim to maintain 30 hours per week (part-time). I am available weekdays, weekends and sleep overs. I have established positive relationships with the current residents in the facility and am looking to continue.
Overview
28
28
years of professional experience
Work History
Customer Service Representative
Department of Human Services
01.2015
- Work in a call centre environment
- Answering up to 50 phone calls daily from customers in regional areas
- Dealt with a wide range of enquiries regarding the myGov online portal/platform for customers to access government services (Medicare, Centrelink, Child Support) including available payment and rebate schemes to suit their needs
- Assist clients navigate features in the portal, such as messaging, reporting, accessing documentation and forms.
Direct Support Worker
Eurobodalla Shire Council
12.2024 - 06.2025
- Working at Guy Street supported accommodation facility
- Capacity building for daily activities such as building skills with cooking, personal grooming/styling and gardening
- Knowledge of a variety of disabilities and diagnosis including depression, anxiety, complex behaviours, down syndrome, schizophrenia and linguistic barriers
- Supporting clients with disability in supported accommodation and in the community
- Assist with personal care including showering, toileting, personal grooming, wound care and assisting with medications
- Support within the home with tasks including meal preparation, financial budgeting, cleaning and laundry
- Support within the community including transport to doctor appointments and social visits to shops and activities
- Completion of client records, incident reports and notes after shifts using Nightingale software on work allocated phone
- Reporting behaviours of concern and hazards
- Providing formal welfare checks and informal observations and providing emotional support
- Adhering to legal confidentiality requirements
- Experience with safe manual handling for people requiring hoists, lifters or assistance with transfers
- Managing complex behaviours in supported accommodation facility and in the community
- Building rapport with families
- Providing advice on processes during team meetings to improve service delivery
- NDIS Worker Orientation, New Worker NDIS Induction Module
Assistant in Nursing
Banksia Lodge
01.2022 - 01.2024
- Provide support and care to residents including food and fluids, personal and oral hygiene, grooming and manicuring
- Assist clients with mobility (walking, using wheelchairs, other aids and transfers)
- Review care plans and report changes to registered nurses on their condition/wellbeing
- Write reports to help RNs carry out assessments and assist them with treatments
- Internal training: Diabetes Management, Food Safety, Management of Waste, Support Effective Communication, Infection Control, Manual Handling, Respond to Aggressive/Challenging Behaviour, Supporting Safe and Enjoyable Meals, Confidentiality, Understanding Abuse
Assistant in Nursing
The Glen Residential Care Services
01.2017 - 01.2022
Assistant in Nursing
Opal Aged Care
01.2016 - 01.2017
Senior Business Analyst
Department of Human Services
01.1997 - 01.2015
- Working with internal clients and stakeholders to determine needs for system upgrades
- Working with internal stakeholders, such as IT, payroll and managers
- Implementing training for system upgrades
- Answering national Help Desk enquiries and managing a team of support staff
- Debriefing managers with changes to policies and procedures
- Reviewing processes as required
Education
First Aid/CPR -
01.2025
Certificate in Manicures and Pedicure - undefined
01.2021
Certificate III Individual Support - undefined
CIT Canberra
01.2016
Certificate III in Aged Care - Residential and Community
CIT Canberra
01.2016
Skills
- Client support
- Active listening
- Critical thinking
- Data entry
Accomplishments
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
Languages
English
Full Professional
French
Native or Bilingual
Interests
- Outdoor Recreation
- Volunteering
- Gardening
Timeline
Direct Support Worker
Eurobodalla Shire Council
12.2024 - 06.2025
Assistant in Nursing
Banksia Lodge
01.2022 - 01.2024
Assistant in Nursing
The Glen Residential Care Services
01.2017 - 01.2022
Assistant in Nursing
Opal Aged Care
01.2016 - 01.2017
Customer Service Representative
Department of Human Services
01.2015
Senior Business Analyst
Department of Human Services
01.1997 - 01.2015
Certificate in Manicures and Pedicure - undefined
Certificate III Individual Support - undefined
CIT Canberra
Certificate III in Aged Care - Residential and Community
CIT Canberra
First Aid/CPR -
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