Domka WANG
Summary
Motivated and compassionate individual with proven experience in providing exceptional care and support to individuals with disabilities. Demonstrates strong interpersonal and communication skills, coupled with a genuine dedication to improving the well-being and independence of clients. Skilled in care planning, goal setting, medication administration, and providing emotional support. Possesses a positive attitude and a genuine desire to create a supportive and inclusive environment for clients. Committed to continuous professional development and actively pursuing further education in bookkeeping to enhance skills and pursue a long-term career path in supporting the financial well-being of individuals and families.
Overview
4
4
years of professional experience
Work History
Customer Service
SkyCity Adelaide
03.2021 - Current
- Provided exceptional customer service in a fast-paced environment, effectively managing customer inquiries, resolving issues, and ensuring a positive customer experience
- Developed strong communication and problem-solving skills while working under pressure
- Answered client queries and complaints to provide strong customer service.
- Streamlined order processing for faster customer service and increased sales.
- Contributed to increased client referrals through exceptional customer service practices.
- Delivered exceptional customer service, exceeding member expectations consistently.
Support Worker (Community Support)
Life and Balance
09.2023 - 04.2024
- Provided personalized support to individuals with disabilities in the community, assisting with accessing resources, connecting with services, and navigating daily challenges
- Established trusting relationships with clients and their families through empathetic communication and active listening.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Kept clients engaged in social networks and communities for personal health and growth.
Support Worker (Day Care Facility)
Disability Support Network
04.2023 - 02.2024
- Provided comprehensive support to individuals with disabilities in a day care setting
- Assisted with daily living activities, medication administration, and emotional support
- Collaborated effectively with families and other professionals to ensure a comprehensive care plan and positive outcomes
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
Support Worker (Placement in Ageing and Mental Health)
Ocean Grove Supportive Care Brighton
01.2023 - 03.2023
- Provided compassionate support to individuals with age-related or mental health challenges, assisting with medication management, personal care, and emotional support
Skills
- Supporting individuals with disabilities
- Mental health support
- Challenging behavior management
- Communication skills
- Interpersonal skills
- Care planning
- Goal setting
- Documentation
- Reporting
- Medication administration
- Medication management
- Problem-solving skills
- Conflict resolution skills
- Ability to work independently
- Teamwork
- Commitment to professional development
- Data analysis
- Passion for supporting individuals and families
- Daily living support
- Effective customer service
- Housekeeping tasks
- Customer service leadership
- Health and safety awareness
- Emotional support
- Daily living assistance
- Excel skill
Education Certification
- Certificate IV in Disability
- First Aid & CPR
- Disability and Vulnerable People's Check
- NDIS Check
- COVID-19 triple vaccinated
- Medication training
- Through Children's Eyes Certificate
- RASA Mental Health Peer Work Course
Timeline
Support Worker (Community Support)
Life and Balance
09.2023 - 04.2024
Support Worker (Day Care Facility)
Disability Support Network
04.2023 - 02.2024
Support Worker (Placement in Ageing and Mental Health)
Ocean Grove Supportive Care Brighton
01.2023 - 03.2023
Customer Service
SkyCity Adelaide
03.2021 - Current
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