Domonic Palmer
Narellan,NSW
Summary
Dynamic Shift Manager at McDonald's with a proven track record in employee training and customer service excellence. Skilled in decision-making and staff motivation, I enhanced team performance through effective delegation and open communication, fostering a positive work environment. Committed to upholding workplace safety and delivering exceptional service.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Shift Manager
McDonald's
Spring Farm, NSW
04.2025 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
Crew Trainer
McDonald's
Narellan, NSW
03.2020 - 03.2024
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Studied crew members during work shift to provide feedback and guidance in improving performance.
- Set positive example for team members by providing high-quality, efficient service.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Collaborated with management to identify areas of improvement and develop comprehensive training programs.
- Conducted hands-on demonstrations and practical exercises to reinforce learning concepts.
Crew Member
Woolworths
Narellan, NSW
01.2023 - 07.2023
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Promoted a positive work environment through effective communication and teamwork among staff members.
Education
High School Diploma -
Magdalene Catholic College
Smeaton Grange, NSWSkills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Workplace safety
- Accurate money handling
- Staff motivation
- Punctual and reliable
- Handling customer complaints
- Opening and closing procedures
- Energetic and enthusiastic
- Relationship building
- Team development
- Documentation and reporting
- Delegating work
Certification
Respond to Emergencies - McDonalds
- Basic fire science, including the 6 classes of fire
- Identify and select most appropriate first-attack fire-fighting equipment
- Demonstrated safe operation of first-attack fire-fighting equipment on LIVE fire
- Fire Extinguisher, Fire Blanket, Fire Hose Reel (where installed)
- Managing emergencies & evacuations
- Site specific considerations
- Walkthrough of facility to discuss essential equipment
HLTAID009 Provide cardiopulmonary resuscitation
HLTAID010 Provide basic emergency life
HLTAID011 Provide First Aid
HLTAID012 Provide First Aid in an education and care setting
Reference numbers
Restaurant Manager
Nyree Mair - +61 424 458 498
Stat Manager
Alexis Webley - +61 449 871 877
Timeline
Shift Manager
McDonald's
04.2025 - Current
Crew Member
Woolworths
01.2023 - 07.2023
Crew Trainer
McDonald's
03.2020 - 03.2024
High School Diploma -
Magdalene Catholic College