My Anh (Krystal) Tran
Dandenong,Australia
Summary
Proven leader and innovative bartender supervisor at Tungthit Sizzling Steak, adept in menu development and team motivation. Excelled in enhancing customer engagement and satisfaction, significantly increasing repeat business. Skilled in sanitation standards and effective communication, I spearheaded initiatives that boosted revenue and streamlined operations, embodying a collaborative mindset and a commitment to excellence.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Bartender Supervisor
Tungthit Sizzling Steak
Melbourne, VIC
03.2024 - Current
- Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
- Maintained high standards of cleanliness and safety, ensuring compliance with local health regulations.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Oversaw and monitored cash drawers and reconciled drawers against cash register reports at close of business.
- Supervised and trained staff on preparing and delivering drinks, handling food, and money and setting up bar at beginning of shift and breaking down at end of shift to facilitate operations.
- Provided exceptional customer service, anticipating guests'' needs and exceeding their expectations consistently.
- Trained Number new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Enhanced customer satisfaction by efficiently managing staff and promptly addressing guest concerns.
- Increased overall revenue with creative drink promotions and themed events.
- Implemented effective cash handling procedures, reducing discrepancies in register balances at the end of shifts.
- Reduced waste and costs by closely monitoring inventory levels and implementing proper storage techniques.
Training Bartender
Tungthit Sizzling Steak
Melbourne, VIC
09.2023 - Current
- Collaborated with fellow bartenders to ensure smooth shift transitions, resulting in seamless service throughout the night.
- Continuously updated knowledge of current industry trends and beverage offerings, staying ahead of competitors and offering unique options to customers.
- Increased revenue by upselling premium liquors effectively balancing suggestive selling without pressuring customers.
- Enhanced customer experience by providing personalized drink recommendations based on individual preferences.
- Ensured compliance with local health regulations by properly sanitizing equipment and work surfaces after each use.
- Consistently received positive feedback from management regarding professionalism reliability initiative and teamwork skills.
- Effectively managed cash transactions, reducing discrepancies through careful handling and accurate recordkeeping.
- Increased repeat business by fostering positive relationships with patrons through friendly conversation and attentive service.
- Maximized efficiency during peak hours by anticipating customer needs and working closely with servers to coordinate orders promptly.
- Resolved conflicts between patrons diplomatically maintaining a safe environment at all times.
- Streamlined bar operations by efficiently organizing inventory and maintaining a clean workspace.
- Contributed to team success by cross-training in multiple roles, filling in as needed during busy times or staff shortages.
- Served as an ambassador for the establishment, promoting events and specials to encourage patronage from both new and returning guests.
- Decreased wait times for customers by quickly preparing drinks while ensuring accuracy and high-quality presentation.
- Expanded menu offerings with creative cocktail creations, attracting new customers and increasing overall sales.
Wait Staff Member
Lucas Group
Melbourne, VIC
07.2023 - 10.2023
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Practiced safe, sanitary food handling for preparation and service to maximize pleasant dining experience.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
- Assisted in training new waitstaff members, fostering a team-oriented work environment.
Education
Bachelor Of Health Sciences -
Deakin University
Melbourne, VICSkills
- Menu development
- Employee Scheduling
- Workplace Safety
- Team motivation
- Customer Engagement
- Alcohol awareness
- Sanitation Standards
- Bar Equipment Maintenance
- Collaborative mindset
- Complaint Handling
- Drink Presentation
- Policy Enforcement
- POS System Operation
- Supply Ordering
- Sales Promotion
- Staff recruitment
- Brand representation
- Clear and effective communication
Certification
RSA
Languages
Vietnamese
Full Professional
Timeline
Bartender Supervisor
Tungthit Sizzling Steak
03.2024 - Current
Training Bartender
Tungthit Sizzling Steak
09.2023 - Current
Wait Staff Member
Lucas Group
07.2023 - 10.2023
Bachelor Of Health Sciences -
Deakin University