Don Fisher
Carrum Downs,VIC
Summary
Dynamic sales professional with extensive experience at Myer, Natuzzi and Berkowitz, excelling in customer service and sales negotiation. Proven track record of exceeding sales targets, contributing to over $1 million in annual sales. Expertise in visual merchandising and budget management, fostering strong customer relationships to drive business success.
Overview
34
34
years of professional experience
Work History
Sales Consultant
Berkowitz Moorabbin
Moorabbin, VIC
12.2020 - 01.2022
- Company Overview: Berkowitz offers a prestige range of lounge, dining and occasional furniture items, sourced both locally and throughout the world.
- Provided a high level of retail customer service and home decorating advice to assist prospective clients in purchasing furniture
- The Berkowitz range includes some excellent brands, such Stressless, IMG, Moran, Molmic, Garstone & Advance to name a few.
Store Manager
Natuzzi
Blackburn
01.2015 - 12.2020
- Company Overview: Natuzzi produces a prestigious range of lounge and occasional furniture items sold throughout the world.
- Provided a high level of retail customer service and home decorating advice to assist prospective clients in purchasing modern lounge suites
- Identifying customer needs in the selection of appropriate merchandise.
- Negotiating price settlements and closing sales.
- Liaising with directors, warehouse, suppliers (Sydney), and interior designers.
- Conducting home visits, service calls, and banking.
- Visual merchandising.
- Computer input including e-mail, digital photography, ticketing and ordering
- Natuzzi Blackburn closed in December 2021.
- Sales in excess of $1,000,000 per annum.
- Achieved through superior knowledge, and experience.
- A key player in assisting Blackburn to exceed store targets, leading to the Blackburn store achieving the status of #1 store in Victoria.
- Natuzzi Blackburn closed in December 2021.
2IC
Natuzzi
Blackburn
12.2003 - 01.2015
- Company Overview: Natuzzi produces a prestigious range of lounge and occasional furniture items, sold throughout the world.
- Provided a high level of retail customer service and home decorating advice to assist prospective clients in purchasing modern lounge suites.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Identified needs of customers promptly and efficiently.
- Sales in excess of $1,000,000 per annum.
- Achieved through superior knowledge, and experience.
- Computer input including e-mail, digital photography, ticketing and ordering
- Conducting home visits, service calls, and banking.
- Visual merchandising
Sales Consultant
Berkowitz
Moorabbin
04.2000 - 12.2003
- Focused on selling a wide range of lounge, dining and occasional furniture and accessories incorporating local and overseas products
- Responsibilities as above
- Instrumental in helping Moorabbin exceed monthly budgets while achieving excellent personal sales results
- Helped create a positive team spirit, boosting store sales results
- Instrumental in assisting the Dandenong store to achieve sales targets, by improving layout and cleanliness of showroom and achieving strong personal sales
Sales Consultant
Harvey Norman
Nunawading
05.1998 - 03.2000
- Company Overview: One of Melbourne’s leading furniture stores
- Member of a successful sales team in one of Melbourne’s leading furniture stores
- Role required knowledge of diverse categories of furniture and strong sales performance
- One of Melbourne’s leading furniture stores
- Achieved in excess of $1 million annual sales through implementing proven sales strategies, incorporating sharp negotiation skills, extensive product knowledge and quality service
- Professional in presenting finance options to customer, i.e., interest-free terms
Sales Supervisor
Myer Eastland
Ringwood
01.1988 - 01.1998
- Lead a team of 6 staff in selling furniture in a department store environment
- Responsibilities included: Meeting monthly budgets, Liaising with senior management, suppliers, warehouse and Myer stores, Directing and training casual and part-time staff, Preparing weekly rosters, Selecting and purchasing product lines, Contributing to sales and buying meetings, Visual Merchandising
- In 1997 was Member/Coach of Myer Winning Team in the National Moran Leather Sales Promotion
- In 1995 and 1996 met the highest qualification and sales performance necessary to gain membership to Myer 'Pacesetter Club'
- In October 1994 and August 1996 received Myer Excellence Service Award
- In 1988, 1989 and 1990 was Top Salesperson for Myer in the Moran Soft Cover Promotion
Education
High School Diploma -
Peninsula Grammar
Mount Eliza, VIC12-1974
Skills
- Customer service
- Solving customer care issues
- Managing a team of dynamic sales professionals
- Sales negotiation
- Visual merchandising
- Product knowledge
- Budget management
- Computer input, including sales and ordering
Training
- Stressless & IMG training at Berkowitz Moorabbin 2021
- 2 weeks training at Natuzzi factory Santeramo in Colle, Apulia, Italy and leather processing plant in Udine, Northern Italy. April 2010.
- Natuzzi Product Knowledge, 3-day seminar, 01/01/04, Sydney
- Assertiveness, 01/01/03, Holmesglen, Chadstone
- Fabric Seminar, 01/01/03, Conducted by Warwick Fabrics, Collingwood
- Furniture Foams Factory Tour & Training, 01/01/02, Joyce Foams, Maribyrnong
- Mastering Sales Psychology, 01/01/99, How to Master the Art of Selling, 1998, Conducted by Tom Hopkins, Melbourne Town Hall
- Sales and Customer Service Course, 01/01/97, In-house training at Myer, Melbourne
- Ongoing Training at Moran Factory Showroom, 01/01/90 - 01/01/98, Tooronga
- Negotiating and Getting Anything you Want, 01/01/96, Conducted by Roger Dawson, Camberwell Town Hall
References
- Mr Peter Berkowitz, Managing Director, Berkowitz Furniture, Knoxfield, VIC, (03) 9763 8144, 0400 800 433
- Mrs Robyn Nissen, Director, Natuzzi Furniture, Knoxfield, VIC, (03) 9763 8144, 0413 744 970
- Mr Lou Pennesi, Sales Consultant, Berkowitz Springvale, 0450 864 109
Timeline
Sales Consultant
Berkowitz Moorabbin
12.2020 - 01.2022
Store Manager
Natuzzi
01.2015 - 12.2020
2IC
Natuzzi
12.2003 - 01.2015
Sales Consultant
Berkowitz
04.2000 - 12.2003
Sales Consultant
Harvey Norman
05.1998 - 03.2000
Sales Supervisor
Myer Eastland
01.1988 - 01.1998
High School Diploma -
Peninsula Grammar
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