Don Griffiths
Monash
Summary
Dynamic leader with a proven track record at Canberra Toyota, adept in operations management and sales team training. Excelled in enhancing sales, profitability, and customer satisfaction through strategic leadership and effective problem resolution. Skilled in fostering team development and implementing policies for organizational growth. Achieved significant improvements in performance management and dealership operations.
Experienced with strategic planning, team leadership, and operational excellence. Utilizes forward-thinking approach to drive business growth and streamline processes. Track record of fostering collaborative environments and achieving measurable results.
Overview
28
28
years of professional experience
Work History
General Manager
Canberra Toyota
11.2011 - Current
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Developed and implemented strategies to increase sales and profitability.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Managed budget development, forecasting, and financial reporting processes to track progress towards organizational objectives accurately.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Formulated policies and procedures to streamline operations.
Sales Manager
Cessnock Toyota
04.2009 - 11.2011
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
General Sales Manager
Penrith Toyota
08.1997 - 04.2009
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Implemented effective pricing strategies that balanced profit margins while remaining competitive in the marketplace.
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
- Maintained extensive knowledge of company products and services.
- Mentored junior staff members, fostering professional growth and development within the organization''s talent pool.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Implemented systems and procedures to increase sales.
Education
High School Diploma -
The Kings School
North Parramatta11-1980
Skills
- Leadership and team building
- Sales team training
- Team development
- Problem resolution
- Sales development
- Operations management
- Product knowledge
- Price structuring
- Profitability improvement
- Sales leadership
- Time management
- Training and coaching
- Staff management
- Policy enforcement
- Sales processes
- Inventory control
- Performance management
- Customer service and retention
- Verbal and written communication
- KPI tracking
- Dealership operations
- Lead generation
Timeline
General Manager
Canberra Toyota
11.2011 - Current
Sales Manager
Cessnock Toyota
04.2009 - 11.2011
General Sales Manager
Penrith Toyota
08.1997 - 04.2009
High School Diploma -
The Kings School
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