Don Ashen
System Engineer
Doreen
Summary
Results-oriented Support Engineer with superior problem-solving and critical thinking skills, as well as meticulous attention to detail and methodical nature. Skilled in tackling problems in unique ways to develop innovative solutions. Consistently recognized by superiors and peers for knowledge and expertise.
Overview
3
3
years of professional experience
5
5
years of post-secondary education
4
4
Certifications
Work History
System Engineer
Fuji Film Code Blue
5 2023 - Current
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Worked with stakeholders to determine implementation and integration of system-oriented projects.
- Assisted employees with resolving network problems at remote locations.
- Compiled, processed, and analyzed test data and results to improve product quality.
- Performed troubleshooting and maintenance of existing network systems.
- Offered technical guidance and advised users of alternative approaches when troubleshooting.
- Monitored, tracked and prioritized new work requests at Help Desk within set response times.
- Worked effectively in both independent and team environments to exceed IT goals.
- Maintained computer systems, installed and upgraded new systems.
- Implemented technical solutions to solve customer issues and increase satisfaction.
- Resolved issues and escalated problems with knowledgeable support and quality service
- Managed key information technology and compliance programs for proactive risk management
- Streamlined troubleshooting processes to improve system support and enhance communication between support team and end-users
- Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components
- Configured, installed and upgraded SQL databases
- Verified compliance with applicable performance metrics and compatibility expectations
- Handling Level 3 tickets in case of an P1.
- Exceeded annual performance targets consistently throughout tenure as a Level 3 Technician, earning recognition from management for outstanding contributions.
System Engineer
The Grid Corporation
08.2022 - 05.2023
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Proposed technical feasibility solutions for new system designs and suggested options for performance improvement of technical components.
- Worked with stakeholders to determine implementation and integration of system-oriented projects.
- Compiled, processed and analyzed test data and results to improve product quality.
- Analyzed security logs to determine and alleviate network threats.
- Work with Azure AD on premises and cloud.
- Maintaining DC Servers and Mail Servers.
- Troubleshooting Voip Systems including migrating client to 3CX and Zoom.
- Sharepoint deployment and migration.
- Collaborated with customers to define systems engineering technical specifications and design parameters.
- Supported system users, educating employees on troubleshooting and problem-solving protocols.
- Produced high-standard database solutions to meet stability, reliability and performance metrics.
- Working with SQL
Support Engineer
Techinnovate PTY LTD
12.2021 - 08.2022
- Setting up network in business & Homes.
- Server Setup.
- Office 365 Admin centre(Licensing, User creations,Delegations )
- Exchange.
- AzureAD.
- Azure domain.
- Cpanel Email migration.
- Creating SharePoint site and assigning permissions on folders
- Migrating emails to office 365 on premises and on cloud
- Migrating data to SharePoint and OneDrive on premises and on cloud
- Server upgrading.
- Working with SQL
- Setting up Sophos firewalls with its rules.
- Windows 10/11 troubleshooting
- Intune migration from on premises domain
- Building PC and laptop repairs
- 3CX Voip full setup
- Windows Server and Active directory
- Autotask Ticketing system.
- Datto Backup setup.
- DNS,DHCP ,VPN NAT , Firewall Rules
- Configuring switches and routers.
- Configured hardware, devices and software to set up work stations for employees
- Suggested software and hardware modifications to reduce lag time and improve overall speed
- Monitored systems in operation and quickly troubleshot errors
- Removed malware, ransomware and other threats from laptops and desktop systems
- Patched software and installed new versions to eliminate security problems and protect data.
Cyber Security
Reesby Recruitment
08.2021 - 11.2021
- Skilled in using SQL injection to vulnerability test
- Conducting Cyber Security Awareness programs for staff
- Using Burp suit to request ,respond and display all data
- Using kali linux to do SQL inject as well as many other relevant Activities
Education
London O/Levels - Science Education
Gateway College
Rajagiriya 06.2014 - 06.2015
Foundations - Foundations of Accounting
La Trobe University
Bundoora, VIC 06.2015 - 06.2016
Bachelor Of Information Technology - Network Security.
Melbourne Polytechnic
Preston, VIC 02.2018 - 04.2021
Techinical Skills
- Microsoft Office 365 Admin Centre.
- Microsoft Azure.
- Microsoft Azure Active Directory & MFA.
- Endpoint Management and Mobile Device Management.
- Experience on Migrating and Building SharePoint site.
- Windows Operating Systems 7/8/10/11.
- Apple devices.
- Remote IT Support.
- MS Teams, Outlook ands other various apps.
- 3CX Voip
- Autotask Ticketing.
- Connectwise Manage for ticketing
- Microsoft Server 2008/2012/2016/2019/2022.
- Python.
- Using N able RMM
- Using Screenconnect
- Understand and experiencing in using GPO
- On premise server Maintaining.
- Email Migration to Office 365.
- Networking Skill.
- ITL Frameworks.
- Sophos Firewalls setup.
- Sophos Antivirus.
- Working with Checkpoint and watchguard Firewalls.
- Migrating Voip phones.
- Linux and Mac OS.
- Working with SQL
- Level 2 & Level 3 Service Desk Experience
- Veeam & Acronics backup
- Microsoft Exchange.
- Fundamentals on Cyber security.
- Meraki Firewalls
- Fortinet Firewalls.
- Working with Sonic Wall firewalls.
- Aruba Switchs
- Working with AWS Environment.
- Creating RFC prior changing client environment
Soft Skills
- Written and Oral Communication skills.
- Problem Solver.
- Critical Thinking
- Team Player.
- Fast Paced.
- Flexible and Friendly.
- Professional.
Certification
Azure Fundamentals
Projects
Intune MDM Setup
- Activating the Azure Endpoint admin centre.
- Created the Policies for the devices.
- Purchased the required license.
- Initiated the MDM service on the android and apple devices.
- Created a guide in enrolling the devices.
- Enrolled all the required devices
3CX Migration from Avaya
- Hosted the 3CX on lightsails.
- Created all the users accordingly.
- Created the ring group and IVR.
- Added the inbound and outbound rules.
- Added the Trunks.
- Provisioned all the Fanvil phones
Migrating G-suite to Office 365.
- Migrated 11 users with all mail boxes above 110GB.
- Extracted the OST file.
- Reduced the mailbox size below 50 GB for each user.
- Migrated the emails to office 365 on cloud.
Migrated Dropbox to Sharepoint.
- Built the Sharepoint Site.
- Moved all the data to sharepoint
Timeline
Fortinet Network Security Expert Level 3 : Certified Associate
05-2024
Azure Fundamentals
03-2024
Fortinet Network Security Expert Level 1 : Certified Associate
05-2023
Fortinet Network Security Expert Level 2 : Certified Associate
05-2023
System Engineer
The Grid Corporation
08.2022 - 05.2023
Support Engineer
Techinnovate PTY LTD
12.2021 - 08.2022
Cyber Security
Reesby Recruitment
08.2021 - 11.2021
Bachelor Of Information Technology - Network Security.
Melbourne Polytechnic
02.2018 - 04.2021
Foundations - Foundations of Accounting
La Trobe University
06.2015 - 06.2016
London O/Levels - Science Education
Gateway College
06.2014 - 06.2015
System Engineer
Fuji Film Code Blue
5 2023 - Current
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