Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

DON SAPARAMADU

Clyde North

Summary

Dynamic Client Account Manager with a proven track record at Assetlink Services, excelling in stakeholder engagement and problem-solving. Skilled in training and mentoring teams, I foster strong client relationships that drive business development and enhance customer satisfaction. Committed to achieving ambitious goals while maintaining compliance and operational excellence.

Results-driven professional with comprehensive experience in account management, focusing on building strong client relationships and driving business growth. Adept at negotiating contracts, resolving client issues, and aligning services with client needs. Proven success in fostering team collaboration and adapting to dynamic environments, showcasing excellent communication and problem-solving skills.

Overview

15
15
years of professional experience

Work History

Account Manager

Assetlink Services / AusPost & NAB Accounts
10.2018 - Current


  • Maintained long-term, profitable relationships with clients through problem solving, issue resolution and recommendation of new services.
  • Generated monthly performance reports on key metrics such as maintaining logs, revenue growth and managing CAPEX projects.
  • Experience in delivering tasks within operational and CAPEX budgets.
  • Trained and mentored new team members to promote productivity, accuracy and friendly customer service in Tier 1 and Tier 2+
  • Managed a diverse portfolio of accounts, ensuring timely communication and effective problem resolution.
  • Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
  • Conducted regular account reviews to identify areas for improvement and ensure continued success.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Actively participated in networking events within the industry, expanding professional connections and generating leads.
  • Facilitated client meetings to gather feedback and adjust strategies accordingly, ensuring alignment with client objectives.
  • Oversaw all aspects of equipment installation, maintenance, and repair for both internal and external services.
  • Enhanced safety standards by conducting regular facility inspections and addressing potential hazards promptly.
  • Conducted regular audits to maintain compliance with industry regulations and company policies, mitigating potential risks.
  • Coordinated with vendors and contractors to arrange services and repairs to be completed on time and to desired quality levels.
  • Streamlined operations, coordinating with multiple departments to ensure seamless facility management processes.

Client Manager

Catalent Pharma Solutions
03.2012 - 09.2018
  • Communicate with clients about Site Issues and operations.
  • Ensure all aspects of the site and work to be completed is consistent with the agreed contract.
  • Manage the performance of staff and contractors in their delivery of a range of services in the facilities services.
  • Maintenance of Wash-booths and overall production equipment.
  • Meet the GMP regulation on site.
  • Running the main WASH-BAY with zero downtime.
  • Creating and implementing standard work and new techniques and training the staff.
  • Improve safety, quality and delivery times in the main wash-bay.
  • Carry out-of-site safety inductions and initial training for all employees.
  • Ensure workers are qualified to undertake the role assigned to them.
  • Ensure that the equipment used on site is in safe operating condition.
  • Ensure the site is always kept neat and tidy.
  • Manage the expectations of the clients and contracts
  • Scheduling fourth nightly staff roster and monitoring staff.
  • Maintained commercial management of budgeted costs and contract variations.
  • Managing onsite compliance and meeting OH&S and environmental policies and procedures & Chemical and Test and Tag programs.

Assistant Store Manager

Maplin Electronics Ltd
02.2010 - 02.2012
  • Ensure that each customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging every customer, maintaining solid product knowledge and all other aspects of customer service.
  • Maintain an awareness of all promotions and advertisements.
  • Assist in floor moves, merchandising, display maintenance, and housekeeping
  • Assist in processing and replenishing merchandise and monitoring floor stock.
  • Aided customers in locating merchandise.
  • Communicated customer requests to management.
  • Assist in completing price changes within the department.
  • Participate in year-end inventory and cycle counts.
  • Assist in ringing up sales at registers and/or bagging merchandise.
  • Any other tasks are assigned from time to time by any manager.

Education

Bachelor of Science - Computer Network Engineering

Columbia Commonwealth University
10.2006

Property Management - Facility Management

REIV
Melbourne, VIC
06.2017

GMP And HACCP - undefined

Catalent Pharma Solutions
Melbourne, VIC
09.2014

Skills

  • Customer Relations management
  • Effective communication
  • Stakeholder engagement
  • Time management
  • Business development
  • Account management
  • Teamwork and collaboration
  • Leadership and supervision
  • Building maintenance

Awards

Winning the Site of the year award 2019 for Dandenong Letter center, Winning client MAD Awards for two consecutive years for new improvements and cost reduction., Implement new and more effective methods to minimize the downtime of equipment supply to production from wash bay., Achieved an outstanding 99% excellence and good performance ratings from the client on monthly audits., Reduce the training cost by recruiting qualified staff for appropriate positions and minimising the staff turnover by 50% while maintaining the costs within the monthly budget.

Timeline

Account Manager

Assetlink Services / AusPost & NAB Accounts
10.2018 - Current

Client Manager

Catalent Pharma Solutions
03.2012 - 09.2018

Assistant Store Manager

Maplin Electronics Ltd
02.2010 - 02.2012

GMP And HACCP - undefined

Catalent Pharma Solutions

Bachelor of Science - Computer Network Engineering

Columbia Commonwealth University

Property Management - Facility Management

REIV

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