Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Dona Mariam Saji

Summary

Reliable and detail-oriented administrative professional with over 2 years of experience in healthcare reception and administration. Skilled in appointment scheduling, front desk operations, records management, and customer service. Currently studying Dental Technology in Perth, with a strong understanding of clinical workflows, confidentiality, and patient care. Adept at multitasking in fast-paced healthcare settings and collaborating with multidisciplinary teams. Seeking a Relief Administrative Assistant role at Perth Children's Hospital to contribute organizational and people-focused skills.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Dental Assistant/ Administration

DB Dental Innaloo
01.2025 - Current

•Assisting Dentists during various dental procedures and treatments

• Sterilizing and maintaining dental instruments and equipment, organizing and setting up instrument trays for dental procedures.
• Process insurance claims and verify insurance coverage. Assist patients with billing inquiries and payment processing.
• Maintain and update patient records and files and ensure compliance with health information privacy laws (HIPAA).
• Organize and file documents, including dental charts and medical histories.
• Answer phone calls, manage front office desk. Order and maintain the office supplies.
• Communicate with insurance companies and other healthcare providers as needed.
• Handling Autoclave machine and ultra sonic machine for sterilization procedures.
• Taking and developing dental radiographs as directed by the dentist whilst ensuring compliance with radiation safety protocols and guidelines.
• Taking medical and dental histories and vital signs of patients, restorative and periodontal charting as well as preparing patients for dental procedures and explaining treatment plans.
• Educating patients on oral hygiene practices and post treatment care.
• Scheduling appointments and managing dental office's appointment calendar using D4 windows
• Handling patient records and maintaining confidentiality in accordance with privacy laws.
• Adhering to strict infection control procedures to maintain a safe and hygienic environment.

• Disinfecting and sterilizing dental instruments, equipment, and treatment rooms.
•Providing chairside assistance by passing instruments, holding suction, arranging instruments before start of procedure, and ensuring patient comfort.
• Maintaining dental supplies and ensuring that the necessary materials are readily available as well as informing practice manager to procure the items when the stock quantity is low.
• Working collaboratively with Dentists, Practice manager
and participating in team meetings and contributing to the overall success of the dental practice

  • Supported dentists by taking accurate dental impressions and radiographs.
  • Assisted in patient preparation and comfort during dental procedures.

Dental Assistant (Part-Time)

Dr. Shines Dental Clinic
08.2021 - 10.2022
  • - Supported dental procedures by preparing rooms, instruments, and assisting chairside.
  • - Scheduled follow-up visits and managed patient charts.
  • - Provided post-treatment care instructions and responded to patient concerns.
  • - Maintained sterilization and inventory of clinical supplies.

Dental Receptionist

Dazzle Dental Clinic
04.2020 - 06.2021
  • - Managed front desk reception, including greeting patients and handling inquiries.
  • - Scheduled and confirmed appointments via phone and digital systems.
  • - Processed billing, insurance claims, and payments.
  • - Maintained accurate patient records with confidentiality.
  • - Supported communication between patients and clinical staff.

Education

Bachelor of Dental Surgery (BDS) -

Azeezia College of Dental Sciences
Belmont, WA

Bachelor of Dental Surgery (BDS) -

Azeezia College of Dental Sciences
Kerala, India

Skills

  • - Appointment Scheduling
  • - Patient Intake & Front Desk Operations
  • - Records Management & Data Entry
  • - Multidisciplinary Team Collaboration
  • - Telephone & Email Communication
  • - Medical/Dental Terminology
  • - Billing & Insurance Handling
  • - Microsoft Office & Dental/Medical Software
  • - Time Management & Prioritization
  • - Cultural Sensitivity & Professionalism

Certification

  • - Basic Life Support (BLS) AHA Certified
  • - Practice Management & Legal Issues in Healthcare Azeezia College
  • - Dental Council of India Webinars Certificate of Attendance

Timeline

Dental Assistant/ Administration

DB Dental Innaloo
01.2025 - Current

Dental Assistant (Part-Time)

Dr. Shines Dental Clinic
08.2021 - 10.2022

Dental Receptionist

Dazzle Dental Clinic
04.2020 - 06.2021

Bachelor of Dental Surgery (BDS) -

Azeezia College of Dental Sciences

Bachelor of Dental Surgery (BDS) -

Azeezia College of Dental Sciences
Dona Mariam Saji