Reliable and detail-oriented administrative professional with over 2 years of experience in healthcare reception and administration. Skilled in appointment scheduling, front desk operations, records management, and customer service. Currently studying Dental Technology in Perth, with a strong understanding of clinical workflows, confidentiality, and patient care. Adept at multitasking in fast-paced healthcare settings and collaborating with multidisciplinary teams. Seeking a Relief Administrative Assistant role at Perth Children's Hospital to contribute organizational and people-focused skills.
•Assisting Dentists during various dental procedures and treatments
• Sterilizing and maintaining dental instruments and equipment, organizing and setting up instrument trays for dental procedures.
• Process insurance claims and verify insurance coverage. Assist patients with billing inquiries and payment processing.
• Maintain and update patient records and files and ensure compliance with health information privacy laws (HIPAA).
• Organize and file documents, including dental charts and medical histories.
• Answer phone calls, manage front office desk. Order and maintain the office supplies.
• Communicate with insurance companies and other healthcare providers as needed.
• Handling Autoclave machine and ultra sonic machine for sterilization procedures.
• Taking and developing dental radiographs as directed by the dentist whilst ensuring compliance with radiation safety protocols and guidelines.
• Taking medical and dental histories and vital signs of patients, restorative and periodontal charting as well as preparing patients for dental procedures and explaining treatment plans.
• Educating patients on oral hygiene practices and post treatment care.
• Scheduling appointments and managing dental office's appointment calendar using D4 windows
• Handling patient records and maintaining confidentiality in accordance with privacy laws.
• Adhering to strict infection control procedures to maintain a safe and hygienic environment.
• Disinfecting and sterilizing dental instruments, equipment, and treatment rooms.
•Providing chairside assistance by passing instruments, holding suction, arranging instruments before start of procedure, and ensuring patient comfort.
• Maintaining dental supplies and ensuring that the necessary materials are readily available as well as informing practice manager to procure the items when the stock quantity is low.
• Working collaboratively with Dentists, Practice manager
and participating in team meetings and contributing to the overall success of the dental practice