Dona Withanage
Maylands
Summary
Experienced office management and administrative professional with a strong track record in optimising productivity, efficiency, and service quality in diverse environments. A highly reliable, ethical, and results-driven leader known for blending superior organisational, technical, and business acumen. Skilled in driving operational excellence, managing cross-functional teams, and maintaining high levels of service. Proven success in project coordination, budget management, and administrative support in dynamic workplace settings.
Overview
11
11
years of professional experience
Work History
Business Development Executive
Prime West Property Services Pty Ltd
01.2024 - Current
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
- Increased client base by identifying and pursuing new business opportunities through market research and networking.
- Established and maintained highly effective relationships with clients and industry partners to drive growth.
- Communicated directly with customers and partners to build strong business networks and relationships.
- Delivered presentations at industry conferences, raising company profile and attracting potential clients.
- Provided exceptional customer service by promptly addressing client concerns and resolving issues as they arose.
- Managed a portfolio of accounts, ensuring timely delivery of products/services while maintaining high levels of customer satisfaction.
- Developed customized solutions for clients, addressing their unique needs and helping them achieve their goals.
- Negotiated client contracts and agreements to cultivate profitable business transactions.
- Assisted marketing department in creating targeted campaigns that effectively communicated the value proposition of our products/services to potential customers.
- Enhanced data-driven decision-making, implementing advanced analytics tools across business units.
Front Office Manager
Mantra on Hay (Accor Group)
03.2022 - 01.2024
- Supervised the front office and reservation areas, ensuring smooth operations and maximum guest satisfaction
- Provided comprehensive administrative support to front office and liaised with all other departments to streamline services
- Managed reception duties including guest inquiries, telephone operations, and day-end financial balancing
- Ordered office supplies, processed invoices, and ensured the safety and cleanliness of the front office and hotel premises
- Delivered prompt resolution to guest complaints to maintain high levels of service quality
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
- Reconciled end-of-day reports to determine accurate billing and payment processing.
- Resolved guest complaints professionally, maintaining positive relationships with customers for future business opportunities.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Marketing & Administration Manager
Hotel Supplies Tasmania
01.2017 - 03.2022
- Engaged with stakeholders and corporate clients to enhance business relations and increase sales opportunities
- Managed stock orders and maintained vendor relationships using XERO software
- Planned and executed marketing initiatives, leading to successful business development and promotional projects
- Produced marketing content, newsletters, and public relations campaigns to elevate the company's profile
- Conducted research to analyse customer preferences, ensuring targeted marketing strategies aligned with customer needs
- Boosted brand awareness by developing and implementing strategic marketing campaigns.
- Launched new products into the market by managing end-to-end product development processes from conception to launch.
- Optimized social media strategy, resulting in increased follower count and engagement rates.
Accommodation Manager
Accommodations Launceston (Pvt) Ltd
06.2016 - 08.2019
- Handled guest relations, resolved complaints, and provided high-quality customer service to maintain satisfaction rates
- Managed day-to-day front office operations, supervised a team of 10, and maintained workplace safety and cleanliness
- Conducted monthly audits to ensure all operational processes were aligned with the resort's policies
- Conducted regular staff training sessions to ensure high-quality service delivery across all departments.
- Conducted regular inspections of accommodations to ensure adherence to cleanliness and safety regulations.
- Implemented innovative solutions to address guest complaints quickly, maintaining positive relationships with customers.
Business Development Executive
ABC Trade and Investment (Pvt)
10.2013 - 03.2016
- Led the development of strategic business initiatives, improving sales by 20% through enhanced customer outreach and relationship management
- Managed a high volume of customer calls and emails daily to increase business opportunities
- Created and submitted regular reports to support executive decision-making and forward planning initiatives
- Played a key role in defining business roles and responsibilities, streamlining operations and improving data management processes
- Built strong relationships with clients, leading to increased customer satisfaction and repeat business.
Education
Bachelor of Business Administration - Business Management & Marketing
Edith Cowan University
Joondalup, WA03.2014
Skills
- Team Leadership
- Project Coordination
- Budget Management
- Invoice Processing
- Customer Service
- Relationship Management
- Staff Recruitment
- Staff Development
- Staff Training
- Time Management
- Scheduling
- Front Office Coordination
- Front Office Management
- Purchasing
- Vendor Liaison
- Remote Work Coordination
- Administrative Operations
- Executive Support
- Sales and marketing
- Decision-making
- Forecasting and planning
- Performance goals
Additionaltrainingandcertifications
- Advanced Microsoft Office Suite (Excel, Word, PowerPoint)
- Certified in Remote Team Management
- Completed Leadership Training and Customer Service Excellence Workshops
Timeline
Business Development Executive
Prime West Property Services Pty Ltd
01.2024 - Current
Front Office Manager
Mantra on Hay (Accor Group)
03.2022 - 01.2024
Marketing & Administration Manager
Hotel Supplies Tasmania
01.2017 - 03.2022
Accommodation Manager
Accommodations Launceston (Pvt) Ltd
06.2016 - 08.2019
Business Development Executive
ABC Trade and Investment (Pvt)
10.2013 - 03.2016
Bachelor of Business Administration - Business Management & Marketing
Edith Cowan University
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