Dona Joy Arimboor
Woodville,SA
Summary
Data science graduate with experience as a System Engineer at Tata Consultancy Services, skilled in data analysis, machine learning techniques, and statistical modeling. Holds a Master’s in Data Science from the University of South Australia and a Bachelor’s in Information Technology from Vidyalankar Institute of Technology. Seeking data science roles to leverage analytical skills and technical expertise in solving complex problems.
Overview
1
1
year of professional experience
Work History
System Engineer
Tata Consultancy Services
09.2020 - 01.2022
- Operated as a backup operator, managing data backups and recovery processes to ensure system integrity.
- Utilized Rubrik and SolarWinds tools to monitor system performance and streamline backup operations.
- Diagnosed and resolved level one issues for users, effectively utilizing all available applications to enhance user support.
- Collaborated with the support team to escalate complex issues, ensuring prompt resolution and high-quality service.
- Enhanced customer service by addressing queries through email, MS Teams, and phone, demonstrating clear and concise communication.
- Proposed technical solutions for new systems designs, improving overall system performance.
- Automated data collection activities, increasing productivity and reducing manual effort.
- Recommended system updates after conducting thorough technical reviews, improving system efficiency.
- Streamlined troubleshooting processes, fostering improved communication between the support team and end-users.
- Educated employees on troubleshooting protocols, enhancing their problem-solving skills and reducing support requests.
Education
Masters in Data Science -
University of South Australia
Adelaide, SA09-2024
Bachelor of Engineering - Information Technology
Vidyalankar Institute of Technology
Mumbai, India10-2020
Diploma in Information Technology -
Vidylankar Polytechnic
Mumbai, India07-2016
Skills
- Data Analysis Tools: RStudio, Jupyter, SAS, NVivo
- Programming languages: Python, R, Core Java, HTML
- Machine Learning: Basic understanding of algorithms, model evaluation techniques
- Technical Tools: Rubrik, VMware, SolarWinds
- Visualization & Modelling Techniques: Clustering, Association Rule Mining, Regression Analysis
- Soft Skills: Superior interpersonal communication, teamwork, attention to detail, organizational skills
- Other Technical Skills: Troubleshooting, Technical support
Timeline
System Engineer
Tata Consultancy Services
09.2020 - 01.2022
Masters in Data Science -
University of South Australia
Bachelor of Engineering - Information Technology
Vidyalankar Institute of Technology
Diploma in Information Technology -
Vidylankar Polytechnic
Similar Profiles
Vrunda ChindhadeVrunda Chindhade
HR Manager at Tata Consultancy Services, TCS, Tata Consultancy Services LimitedHR Manager at Tata Consultancy Services, TCS, Tata Consultancy Services Limited
Sreya BasuSreya Basu
Procare Analyst at Tata Steel(Tata Consultancy Services)Procare Analyst at Tata Steel(Tata Consultancy Services)
Arun VArun V
Program Manager at Tata consultancy services | Financial Ombudsman ServicesProgram Manager at Tata consultancy services | Financial Ombudsman Services
Naimish AgnihotriNaimish Agnihotri
Assistant Delivery Manager at Tata Consultancy Services, Global Shared ServicesAssistant Delivery Manager at Tata Consultancy Services, Global Shared Services
Aljan KCAljan KC
Kitchen Chef at Warong (Malaysian & Indonesian Restaurant)Kitchen Chef at Warong (Malaysian & Indonesian Restaurant)