Donald Abraham
Plympton,SA
Summary
Knowledgeable and dedicated customer service professional with extensive experience in automobile industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Partner & Manager Sales and Service
Aurum Auto Ganze
12.2018 - 01.2023
- Provided outstanding service to all individuals, promoting effective and lasting business relationships.
- Oversaw firm's day-to-day administrative operations, provided guidance to support staff and enforced compliance with state, federal and local regulations across organization.
- Worked with leadership to strategize and introduce office initiatives.
- Chaired partner meetings to drive discussion of matters important to firm operations, keeping discourse on-topic and moving at efficient pace.
Senior Service Advisor
Muthoot Motors Jaguar LandRover
08.2017 - 09.2018
- Maintained high customer satisfaction standards to meet or exceed targets.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Developed estimates by costing materials, supplies and labor.
- Delegated and supervised vehicle bodywork to body team for restoration and remediation.
- Inspected customer vehicles for wear, tear and damage from accidents.
- Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
Service Advisor
Muthoot Motors Jaguar Land Rover
10.2015 - 07.2017
- Responded to all customer inquiries thoroughly and professionally.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Determined customer needs by asking relevant questions and listening actively to responses.
- Educated customers about brand to incite excitement about company's mission and values.
Service Technician Trainee and PDI Incharge
Muthoot Motors Jaguar Land Rover
03.2015 - 10.2015
- Diagnosed and troubleshot problems, repairing and restoring machines to peak performance.
- Evaluated systems according to predetermined checklist and noted issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Worked flexible hours; night, weekend, and holiday shifts.
- Checked stock vehicles daily and maintained records of battery condition.
Education
Bachelor of Technology - Automobile Engineering
MG University Kottayam Kerala India
Amal Jyothi College Of Engineering And Technology05.2014
Skills
- Planning and Coordination
- Client Rapport-Building
- Sales Expertise
- Handling Customer Complaints
- Invoice Preparation and Processing
- Customer Retention Strategies
- Repair Quality Inspections
- Information Updates
Accomplishments
- Achieved best service advisor award three times for 100 % NPS(net promoter score) score(JLR)
- Awarded best performer in parts and labour billing(JLR)
Certification
- Completed level four Jaguar Land Rover web training for service advisor
- Completed level three jaguar Land Rover class room training for service advisor
Websites
Timeline
Partner & Manager Sales and Service
Aurum Auto Ganze
12.2018 - 01.2023
Senior Service Advisor
Muthoot Motors Jaguar LandRover
08.2017 - 09.2018
Service Advisor
Muthoot Motors Jaguar Land Rover
10.2015 - 07.2017
Service Technician Trainee and PDI Incharge
Muthoot Motors Jaguar Land Rover
03.2015 - 10.2015
Bachelor of Technology - Automobile Engineering
MG University Kottayam Kerala India
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