Donald Ian Pritchard

· Manage implementation and deployment of EMS various micro-services technology

· Work with onshore/offshore teams to manage deployment schedule and timeline

· Manage PRR (Production Risk Readiness) for scheduled deployments including signed-off agreement from Service Owner/s

Tabcorp: Manage implementation and deployment of Tabcorps various core technology services. Work with Vendor/Technology partner to manage deployment schedule.

• Manage implementation and deployment of Tabcorps various core technology services.
• Work with Vendor/Technology partner to manage deployment schedule.
• Manage ORR (Operation Risk Readiness) for scheduled deployments including signed-off agreement from Service Owner/s.
• Oversee PVT/BVT with BA’s to ensure quality completion and relative agreement and sign-off.
• Developed strong relationships with stakeholders through regular communication updates, fostering trust and confidence in the team''s ability to deliver results.
• Identified plans and resources required to meet project goals and objectives.
• Manage implementation and deployment of Tabcorps various core technology services. Work with Vendor/Technology partner to manage deployment schedule.
• JIRA
• Confluence
• ServiceNow
• MS-O365

• Company Overview: Commenced with NABs Customer Enquiry Centre in a much Junior role than experience requires.
• Handling customer calls online about general retail banking enquiries.
• Commenced with NABs Customer Enquiry Centre in a much Junior role than experience requires.
• Siebel
• NABOne
• IBAdmin
• EBOBS

• EPA Victoria: Project manager role to manage a roll out of video conferencing.
• Project manager role to manage a roll out of video conferencing.
• Met project deadlines without sacrificing build quality or workplace safety.
• Established effective communication among team members for enhanced collaboration and successful project completion.
• Delivered exceptional customer satisfaction by proactively addressing client concerns and meeting or exceeding expectations throughout the engagement process.
• Microsoft Teams
• Office
• JIRA
• ServiceNow

• Epworth Health: This was a small 8 week role to assist with Application Service Management.
• This was a small 8 week role to assist with Application Service Management and drive down the number of outstanding service tickets while Epworth Health IT was in a change moratorium period.
• It was a role supervising and checking in on Technology Analysts and 3rd party Vendors to reduce service tickets.
• This was a small 8 week role to assist with Application Service Management.
• MS Teams
• JIRA
• ServiceNow

• Transurban: Project Galileo Release Manager.
• Build and maintain release windows / cycles.
• Lead and co-ordinate releases including production Go-Live and post verification testing.
• Represent changes at the change advisory board (CAB) to ensure roadblocks are cleared and compliance is adhered to.
• Manage risks and issues that affect release scope, schedule, and quality.
• Facilitate and/or conduct release readiness reviews, milestone reviews, and business Go/No-Go reviews.
• Mature the release capability across Enterprise Applications ensuring quality releases are delivered consistently.
• Identify Systems/Environments enhancement and development opportunities and provide guidance as necessary.
• Built strong relationships with external vendors, optimizing collaboration during critical stages of the release process.
• Managed cross-functional teams to ensure timely delivery of software releases for client satisfaction.
• Leveraged project management processes and tools to define and execute projects.
• Drive Continuous Improvement, promote best practice, build strong business partnership, and facilitate timely communication.
• Manage E2E agile Release Management value stream through all release types and deployment approaches.
• Project Galileo Release Manager.
• JIRA/Rally
• ServiceNow
• MS-O365

• National Australia Bank Ltd: Reporting to Capability Delivery Lead, this role was a very hands on technical role working closely with Tech hubs across NAB Cards.
• Working closely with Tech hubs across NAB Cards, partnering with them any time projects or upcoming deployments to help with the planning and delivery of code into production as part of NABs regulatory requirement to deliver Cards Scheme Compliance half yearly global upgrades.
• Also liaising with groups of stakeholders right across the business, technology & App support to deliver smaller incremental upgrades on a regular basis.
• Enforcing and ensuring quality gates for changes to our production systems were met, while working with multiple projects targeting individual and shared release dates to meet specific delivery timelines, identifying and mitigating the quality and delivery risk for enterprise wide releases.
• Collaborated with cross-functional teams to complete complex deployment on time and within budget constraints, meeting project requirements.
• JIRA/Rally
• ServiceNow
• MS-O365

• ME Bank: Reporting to a Program Delivery Lead, this role was a very hands on technical role working closely with Tech hubs across ME.
• Reporting to a Program Delivery Lead, this role was a very hands on technical role working closely with Tech hubs across ME, partnering with them any time projects or upcoming deployments to help with the planning and delivery of code into production, as well as liaising with a large group of IT stakeholders right across the business, including App support and developers.
• Enforcing and ensuring quality gates for changes to our production systems were met, while working across multiple projects targeting individual and shared release dates to meet specific delivery timelines, identifying and mitigating the quality and delivery risk for enterprise wide releases.
• Reporting to a Program Delivery Lead, this role was a very hands on technical role working closely with Tech hubs across ME.
• Managed expectations of stakeholders by setting realistic goals and timelines, providing transparent status updates throughout the software release lifecycle.
• Coordinated cross-functional teams for seamless software releases, ensuring timely delivery of high-quality products.
• JIRA
• Remedyforce
• MS-O365
• PEGA Platform

• Company Overview: Project Manager assisting Snr Project Manager with schedule of IM/VM compliance updates in Markets portfolio.
• Project Manager assisting Snr Project Manager with schedule of IM/VM compliance updates in Markets portfolio.
• Work with business analysts and data teams to progress updates from business requirements to deployment and handover.
• Oversee JIRA stories to ensure performed walkthroughs with dev and test teams; maintained JIRA board and schedule.
• Inter-act with Senior Project Manager to ensure schedule communicated upstream to management.
• Deployment management with individual asset teams.
• Project Manager assisting Snr Project Manager with schedule of IM/VM compliance updates in Markets portfolio.
• JIRA
• CLARITY
• PPM
• FTS (excel)
• MS.ppt
• MS-O365
• Zoom

• Company Overview: Oversee and manage implementation and deployment of NABs various technology updates to its customer interfaces.
• Oversee and manage implementation and deployment of NABs various technology updates to its customer interfaces.
• Assist with conducting workshops with the business to define needs for the business defined through requirements.
• Work with Vendor/Technology partner to manage deployment schedule.
• Manage ORR (Operation Risk Readiness) for scheduled deployments including signed-off agreement from Service Owner/s.
• Oversee UAT test cases with BA’s to ensure quality completion and relative agreement and sign-off.
• Oversee conducted UAT sessions with business to obtain signoff for implementation of uplifts according to managed schedule.
• Oversee and manage implementation and deployment of NABs various technology updates to its customer interfaces.
• JIRA
• PPM
• Primavera
• Infoman
• Remedy
• FTS (excel)
• MS.ppt
• MS.word
• MS-O365
• Zoom/Webex

• Company Overview: Manage implementation and deployment of NAB Brokers various technology services for alignment into Quarterly release delivery.
• Manage implementation and deployment of NAB Brokers various technology services for alignment into Quarterly release delivery.
• Engage with Business stakeholders frequently to ascertain business priority for delivery timeline.
• Work with Technology Release Team to ensure relevant testing (SIT/UAT; PPTE; BVT) conducted successfully.
• Obtain sign-off and acceptance from Business delivery according to their requirements for enablement into Production.
• Manage HyperCare and Warranty periods post deployment with Business stakeholders.
• Manage implementation and deployment of NAB Brokers various technology services for alignment into Quarterly release delivery.
• JIRA
• PPM
• Primavera
• Remedy
• FTS (excel)
• MS.ppt
• MS.word
• Webex

• Company Overview: Assist and support the Release Delivery Manager with overseeing and management of the scheduled quarterly implementation and deployment of NABs various project managed technology enhancements.
• Assist and support the Release Delivery Manager with overseeing and management of the scheduled quarterly implementation and deployment of NABs various project managed technology enhancements.
• Conducted weekly meetings with the various project management teams to measure progression to deployment.
• Manage and oversee the asset service teams to manage a coordinated deployment schedule with little business impact.
• Manage ORR (Operation Risk Readiness) for scheduled deployments including signed-off agreement from Service Owner/s and project teams.
• Ensure SIT/UAT and PPTE scheduled test cases with completion and relative acceptance and sign-off.
• Ensure BVT sessions post deployment with business to obtain signoff for implementation of uplifts according to managed schedule.
• Assist and support the Release Delivery Manager with overseeing and management of the scheduled quarterly implementation and deployment of NABs various project managed technology enhancements.
• Infoman
• Primavera
• PPM
• FTS (excel)
• MS.ppt
• MS.word
• MS-O365
• Zoom/Webex

• Company Overview: Assist SITE Project Manager with planning and management of implementation and deployment of SITE (Small Integrated Technology Enhancements) each scheduled quarter.
• Assist SITE Project Manager with planning and management of implementation and deployment of SITE (Small Integrated Technology Enhancements) each scheduled quarter.
• Assist with conducting weekly meetings to capture progress of quarterly release deployment.
• Work with Business and Technology stakeholders to manage deployment schedule.
• Assist with cost management of relative deployments via resource management.
• Oversee SIT/UAT test cases with Test Manager & BA’s to ensure quality completion and agreement then acceptance and sign-off.
• Assist SITE Project Manager with planning and management of implementation and deployment of SITE (Small Integrated Technology Enhancements) each scheduled quarter.
• Infoman
• PPM
• FTS (excel)
• MS.ppt
• MS.word
• MS-O365
• Zoom/Webex

• Company Overview: Assist SITE Project Manager with planning and management of implementation and deployment of SITE (Small Integrated Technology Enhancements) each scheduled quarter.
• Assist SITE Project Manager with planning and management of implementation and deployment of SITE (Small Integrated Technology Enhancements) each scheduled quarter.
• Assist with conducting weekly meetings to capture progress of quarterly release deployment.
• Work with Business and Technology stakeholders to manage deployment schedule.
• Assist with cost management of relative deployments via resource management.
• Oversee SIT/UAT test cases with Test Manager & BA’s to ensure quality completion and agreement then acceptance and sign-off.
• Assist SITE Project Manager with planning and management of implementation and deployment of SITE (Small Integrated Technology Enhancements) each scheduled quarter.
• Infoman
• PPM
• FTS (excel)
• MS.ppt
• MS.word
• MS-O365
• Zoom/Webex

• Company Overview: Oversee and assessment of NABs Change Management tool (Infoman) against legal requirements under Sorbannes-Oxley (SOX) compliance.
• Oversee and assessment of NABs Change Management tool (Infoman) against legal requirements under Sorbannes-Oxley (SOX) compliance.
• Education of technology individuals about SOX compliance including workshops and/or one-on-ones.
• Reporting of compliance results to Senior Management.
• Reporting of outcomes to audit and risk stakeholders.
• Oversee and assessment of NABs Change Management tool (Infoman) against legal requirements under Sorbannes-Oxley (SOX) compliance.
• Infoman
• PPM
• FTS (excel)
• MS.ppt
• MS.word
• MS-O365
• Zoom/Webex

• Company Overview: Oversee the day to day management of NABs representation in Glenroy.
• Oversee the day to day management of NABs representation in Glenroy.
• Ensure compliance practices were adhered to and captured accordingly for audit requirements (i.e AUSTRAC/AML etc).
• Turn around the profitability and integrity of troubled outlet.
• Coaching and supporting of staff with their personal development.
• Management of staffing rosters and FTE profitability.
• Personal lending from interview, assessment to funds disbursement.
• Manage and attend home purchase settlements prior to centralisation.
• Manage the community relationship with local organisations (i.e schools, sports clubs).
• Interact with NAB Fraud Services due to high risk customer/client base.
• Oversee the day to day management of NABs representation in Glenroy.
• EBOBS
• Siebel
• MS Office
• ICOM
• OPC/TINBICS

• Company Overview: Oversee the day to day management of NABs representation in Glenroy.
• Oversee the day to day management of NABs representation in Glenroy.
• Ensure compliance practices were adhered to and captured accordingly for audit requirements (i.e AUSTRAC/AML etc).
• Turn around the profitability and integrity of troubled outlet.
• Coaching and supporting of staff with their personal development.
• Management of staffing rosters and FTE profitability.
• Personal lending from interview, assessment to funds disbursement.
• Manage and attend home purchase settlements prior to centralisation.
• Manage the community relationship with local organisations (i.e schools, sports clubs).
• Interact with NAB Fraud Services due to high risk customer/client base.
• Oversee the day to day management of NABs representation in Glenroy.
• EBOBS
• Siebel
• MS Office
• ICOM
• OPC/TINBICS

• Company Overview: Oversee the day to day management of NAB representation in the following markets.
• Oversee the day to day management of NAB representation in the following markets :- Newmarket, Sunbury, Williamstown, Deer Park.
• Ensure compliance practices were adhered to and captured accordingly for audit requirements (i.e AUSTRAC/AML etc).
• At Sunbury, manage the risk around Y2K and possible impact on branch.
• Personal lending from interview, assessment to funds disbursement.
• Manage and attend home purchase settlements prior to centralisation.
• Account opening and other general account and customer enquiries.
• Management of staffing rosters and FTE profitability.
• Manage the community relationship with local organisations (i.e schools, sports clubs).
• Oversee the day to day management of NAB representation in the following markets.
• EBOBS
• Siebel
• MS Office
• ICOM
• OCP/TINBICS

• Company Overview: Account opening and other general account and customer enquiries.
• Account opening and other general account and customer enquiries.
• Personal lending enquiries and applications (CreditCards/Personal Loans/Home Loans).
• Manage and attend home purchase settlements prior to centralisation.
• Assist with Telling duties if required during seasonally busy periods.
• Stand in for Branch Manager in their absence.
• Supervision of junior staff members and being a team leader.
• Account opening and other general account and customer enquiries.
• EBOBS
• Siebel
• MS Office
• ICOM
• OCP/TINBICS

• Company Overview: Account opening and other general account and customer enquiries.
• Account opening and other general account and customer enquiries.
• Personal lending enquiries and applications (CreditCards/Personal Loans/Home Loans).
• Manage and attend home purchase settlements prior to centralisation.
• Assist with Telling duties if required during seasonally busy periods.
• Stand in for Branch Manager in their absence.
• Supervision of junior staff members and being a team leader.
• Account opening and other general account and customer enquiries.
• EBOBS
• Siebel
• MS Office
• ICOM
• OCP/TINBICS

• Company Overview: Account opening and other general account and customer enquiries.
• Account opening and other general account and customer enquiries.
• Personal lending enquiries and applications (CreditCards/Personal Loans/Home Loans).
• Manage and attend home purchase settlements prior to centralisation.
• Assist with Telling duties if required during seasonally busy periods.
• Supervision of junior staff members and being a team leader.
• Account opening and other general account and customer enquiries.
• EBOBS
• Siebel
• MS Office
• ICOM
• OCP/TINBICS

• Company Overview: Account opening and other general account and customer enquiries.
• Account opening and other general account and customer enquiries.
• Personal lending enquiries and applications (CreditCards/Personal Loans/Home Loans).
• Manage and attend home purchase settlements prior to centralisation.
• Assist with Telling duties if required during seasonally busy periods.
• Supervision of junior staff members and being a team leader.
• Account opening and other general account and customer enquiries.
• EBOBS
• Siebel
• MS Office
• ICOM
• OCP/TINBICS

• Company Overview: Process and administer International Trade clients within branch including FEC’s, Letters of Credit & Import/Export Collections.
• Process and administer International Trade clients within branch including FEC’s, Letters of Credit & Import/Export Collections.
• Personal lending enquiries and applications (CreditCards/Personal Loans/Home Loans).
• Manage and attend home purchase settlements prior to centralisation.
• Assist with Telling duties if required during seasonally busy periods.
• Supervision of junior staff members and being a team leader.
• Process and administer International Trade clients within branch including FEC’s, Letters of Credit & Import/Export Collections.
• BOBS
• OCP/TINBICS
• FECs
• ICP/OCP
• LCs

• Company Overview: Telling duties and associated activities (i.e Bank Cheques etc).
• Telling duties and associated activities (i.e Bank Cheques etc).
• Account opening and other general account and customer enquiries.
• Assisting other team members with filing and other general ledger activities.
• Inward/Outward dishonours.
• Reconciliation of daily unposted/unapplied items to customers accounts.
• Telling duties and associated activities (i.e Bank Cheques etc).
• BOBS
• TP system