Donald Morse
Perth
Summary
Seasoned Sales Representative with exceptional success in business-to-business and business-to-consumer sales within multiple industries. Proven track record in exceeding sales goals, growing business and expanding territories. Accomplished in overseeing day-to-day business operations and fostering relationships with customers and clients for sustained business growth.
Overview
14
14
years of professional experience
Work History
Sales Representative
Shacks Automotive Paints
11.2024 - Current
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Performed demonstrations of new and existing products
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Identified new business opportunities through cold calling, networking, and prospective leads.
Sales Representative
Platinum Auto Paints
04.2022 - 04.2024
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Collaborated with marketing to create impactful promotional materials for increased brand awareness.
- Boosted team morale and productivity by participating in weekly sales strategy meetings.
- Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
- Exceeded sales targets through effective planning and goal setting.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Participated in trade shows and conferences to network and generate leads.
- Traveled monthly and quarterly to regional existing customers and developed new business.
Sales Representative
Auto Body Supplies And Paint
02.2014 - 11.2021
- Met with over 150 existing customers and prospects to discuss business needs and recommend optimal solutions.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Boosted brand awareness, implemented promotional campaigns and employed sales tactics as part of territory development.
- Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.
- Increased sales by offering advice on purchases and promoting additional products.
- Attended training sessions and work shops to increase product knowledge and productivity.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Interacted with customers courteously and professionally to generate repeat business.
Manager
Auto Body Supplies And Paint
02.2014 - 11.2021
- Developed and maintained relationships with customers and suppliers through account development.
- Maximized performance by monitoring daily activities and mentoring team members.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Managed overstocking, restocking and inventory control procedures.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Established team priorities, maintained schedules and monitored performance.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
Assistant Manager
Auto Body Supplies And Paint
03.2013 - 02.2014
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Maintained consistent email communication with stores and suppliers to confirm and track orders and verify price revisions on purchase orders.
- Communicated with vendors regarding inventory needs.
- Maintained focus and organization to regularly complete tasks with precision, timeliness and flexibility to accommodate fluctuating assignments and emerging business trends.
Delivery Driver
Auto Body Supplies And Paint
11.2011 - 03.2013
- Completed on-time deliveries by choosing best and most efficient routes.
- Fostered positive working relationships with regular customers.
- Oversaw product loading to keep items balanced, work efficient and items secure for safe delivery.
- Communicated customer complaints, requests and feedback to company management for swift resolution.
- Completed rush deliveries on tight timetables to satisfy customer needs.
Education
General Studies
Middlesex Community College
High School Diploma -
Wilmington High School
Skills
- Account servicing
- Customer Relations
- Account development
- Network development
- Systems and software programs
- Operations management
- Policies and procedures
- Staff Management
- Sales and marketing
- Schedule optimization
- Account management
- Vendor sourcing
- Professional demeanor
- Employee scheduling
- Business Development
- Staff supervision
- Technical Support
Additional Information
Product line experience and knowledge includes
BASF (RM, Glasurit, Limco), PPG , 3M, SEM, Devilbliss, Norton abrasives, Mirka, Fiberglass Evercoat, SATA, Anest Iwata, Astro Pnuematic, Auveco, Blair, JTape, KBS coatings, Dynabrade, Dent Fix, Upol, Lord Fusor, Klean Strip, House of Kolors, Mothers, Meguiars, Presta, SAS Saftey, Sprayway, Spraymax, Uni-ram, USC, Villedon and Viskon-Aire filtrations.
Software
Microsoft office
Languages
English
Excellent
Spanish
Good
Personal Information
Title: Sales Representative
Timeline
Sales Representative
Shacks Automotive Paints
11.2024 - Current
Sales Representative
Platinum Auto Paints
04.2022 - 04.2024
Sales Representative
Auto Body Supplies And Paint
02.2014 - 11.2021
Manager
Auto Body Supplies And Paint
02.2014 - 11.2021
Assistant Manager
Auto Body Supplies And Paint
03.2013 - 02.2014
Delivery Driver
Auto Body Supplies And Paint
11.2011 - 03.2013
High School Diploma -
Wilmington High School
General Studies
Middlesex Community College
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