Donald Suhartono
Castle Hill,NSW
Summary
Recently graduated from high school, during my studies I have worked part time at a variety of different places such as Swimart selling pool chemicals and providing customers with service, at Kaito Japanese restaurant waiting tables, and helping around the school with basketball coaching just to name a few. I am now looking for a new opportunity, eager to learn and further develop my skill set. By working in retail I have gained experience in customer service and able to address customers needs by solving problems they may pose.
Overview
5
5
years of professional experience
Work History
Night Shift Filler
Woolworths Supermarket
02.2024 - Current
- Updated computer systems with actions, corrections, and issues.
- Removed samples for testing by quality assurance personnel.
- Coordinated efficient organization and transportation of completed packages.
- Maintained store assets with effective loss prevention strategies.
- Supervised inventory cycle counting processes, accounting and surplus records, product damages and product returns.
- Collaborated with stock manager to effectively cut down on defective items in storage and in shipments.
- Reported and analysed inventory data to help management strategically improve pricing and marketing strategies.
- Prepared and checked outbound shipments for accuracy.
- Tracked production and quality control systems to proactively identify deficiencies.
- Monitored packaging supply inventory and proactively requisitioned materials to avoid shortages.
- Reviewed order slips, picked products and staged merchandise to be shipped.
- Moved pallets to and from trucks and around warehouse with forklifts to stay on top of demanding schedules.
- Tracked accumulated hours and dollar amounts charged to each client job to calculate client fees for professional services such as legal or accounting services.
- Delivered store policy information to patrons at checkout, reducing customer service complaints and calls.
- Completed inventory accounts to keep records current and promote accurate ordering.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Used appropriately sized boxes to pack products with care, minimizing shifting and damage during transport.
- Noted unsafe components inside packages and discussed concerns with supervisors.
- Greeted customers and directed to requested products.
- Received new stock and input values into computer system.
- Supervised and trained new staff in performing census.
- Monitored raw material costs and fluctuations, sourced new suppliers and identified favourable opportunities.
- Kept warehouse areas free of debris and safe for employees with proper storage and maintenance of machinery, tools and supplies.
- Managed timely and effective replacement of damaged or missing products.
- Interacted with guests in friendly and knowledgeable way.
- Identified and tracked slow-moving inventory, recommended promotions and determined optimal replacements.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Filled shortages in available goods by requisitioning merchandise from suppliers based on space, demand and current pricing.
- Kept work areas neat, clean and free from debris.
- Disposed of damaged or defective items or coordinated returns to vendors for covered items.
- Picked and packed order items.
- Updated manuals to reflect amending of rates, rules or regulations.
- Stocked shelves to match phonogram images and instructions.
- Marked stock with identification tags and labels to outline information such as storage locations.
- Created and enforced detailed organization processes to increase quality and service standards.
- Labeled boxes, crates and containers with accurate order information, destinations and codes to minimize shipping errors.
- Conducted interviews by following stringent guidelines and confidentiality laws.
- Checked product levels and recommended new purchases.
- Updated pricing by changing labels and signage for short-term promotions and final clearances.
- Greeted store customers and discussed needs.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Partnered with merchandising team to create and implement profitable pricing strategies.
- Updated merchandise pricing to match new values and special promotional rates.
- Transported merchandise pallets to move in warehouse.
- Pre-assembled containers to be easily selected by packing associates.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
- Introduced new scheduling system to improve tracking of actual plant capacity, automating data entry process.
- Planned and scheduled projects and directly performed installations.
- Promoted warehouse safety by reporting or resolving safety hazards and observing OSHA guidelines.
- Stocked designated items on shelves, end caps and displays.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Recorded daily activities for inventory control.
- Orchestrated effective materials management with strong stock rotation strategies, new order placements and shipping inspections.
- Safely and securely loaded items to prevent damage during transport.
- Stocked warehouse efficiently by comparing item numbers with storage locations.
- Followed orders precisely for correct items, sizes and quantities.
- Executed regular inventory counts and supply audits to monitor shrinkage and generate insights into purchasing decisions.
- Worked with customers to pack items according to specific desires and requirements.
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
Casual Event Staff
VIPeople
02.2024 - Current
- Paid attention to detail while completing assignments.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Demonstrated leadership skills in managing projects from concept to completion.
- Developed and maintained courteous and effective working relationships.
- Worked well in a team setting, providing support and guidance.
- Skilled at working independently and collaboratively in a team environment.
- Organized and detail-oriented with a strong work ethic.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Worked flexible hours across night, weekend, and holiday shifts.
- Identified issues, analyzed information and provided solutions to problems.
- Learned and adapted quickly to new technology and software applications.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Gained strong leadership skills by managing projects from start to finish.
- Proven ability to learn quickly and adapt to new situations.
- Strengthened communication skills through regular interactions with others.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Gained extensive knowledge in data entry, analysis and reporting.
IT Intern
Scion It
11.2023 - 02.2024
- Collaborated to assist support protocol development and offered consultation based on cross-functional knowledge.
- Assisted IT team members by crafting project research material for implementation.
- Researched new technologies to boost information security.
- Aided problem resolution measures and suggested patches and hardware, software and network troubleshooting alternatives.
- Supported IT department in handling technology rollout and maintenance.
- Delivered assistance and support for team-based IT projects.
- Backed up administrative departments in back file scanning and document management imports.
- Researched problems and used technical documentation to apply solutions.
- Contributed to team environment by sitting in on meetings and brainstorming new ideas for issue resolution.
- Helped department set up equipment for meetings, events and operations.
- Analyzed current information and helped develop plans to address needs.
- Tested systems to identify root causes to problems and uncover bugs.
- Updated firmware, pushed out files via FTP and troubleshot connectivity issues with remote monitoring equipment.
- Installed application software and upgrades, virus protection, and drivers.
- Supported team needs with research and problem-solving abilities.
- Tested integrated software and tools for data processing systems.
- Monitored and logged daily server tasks and reports.
- Supported computer laboratory users with hardware, software, and connectivity issues across both Windows and Mac platforms.
- Conducted system patching and software updates to field laptops using remote access software.
- Maintained inventory records and documentation for equipment in database.
- Supported team in backup and restoration of Microsoft SQL databases.
- Determined and resolved printer and networked copier outages.
- Worked with vendors to resolve problems with services, equipment, or inventory.
- Resolved Internet and wireless and wired network access problems.
- Replaced defective components and upgraded office equipment per technology plan.
- Helped IT team document core systems configurations, relevant passwords, and system access requirements.
Basketball Coach
Oakhill College
10.2023 - 02.2024
- Helping coaching basketball to students, promoting teamwork.
- Monitored athletes during events and practice to quickly identify injuries.
- Directed ambitious practice sessions to boost athletic abilities and teamwork.
- Acted as positive role model for team participants and in community.
- Promoted good sportsmanship with competing teams on- and off-field.
- Developed and implemented effective training and skills development strategies to improve overall team performance.
- Led team through losses and player injuries by enforcing game focus and instructing in meditation techniques.
- Reviewed backgrounds and skills of potential players and coaches and initiated recruiting strategies to bring fresh talent to team.
- Facilitated team building activities and workshops to improve communication, collaboration and productivity.
- Promoted proper stretching, warmups and conditioning exercises to prevent sports injuries.
Sales Assistant
Swimart
10.2021 - 10.2023
- Providing people with advice on how to maintain their pools and selling pool chemicals in order to assist customers in maintaining their pools.
- Fielded customer questions to share information about products, availability, and pricing.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Assisted customers with prompt and polite support in-person and via telephone.
- Remained calm and poised in high-stress, dynamic environment to promote service to customers and staff.
- Established rapport with customers using active listening and interpersonal skills.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Managed efficient cash register operations.
- Used in-store system to locate inventory and place special orders for customers.
- Prioritized helping customers over completing other routine tasks in store.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Listened to customer needs and desires to identify and recommend optimal products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Stocked merchandise, clearly labelling items, and arranging according to size or colour.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Waiter
Kaito
06.2021 - 01.2022
- Helping taking orders, cleaning tables and helping around the restaurant
- Kept server areas clean and stocked to increase efficiency while working tables.
- Maintained customer satisfaction by clarifying questions about orders and specialty items.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
Catalogue Distributor
IVE Hub
07.2020 - 03.2021
- Delivering catalogues to residents around the Baulkham Hills and Norwest area
- Developed strong customer base through efficient and reliable service.
- Maintained positive relationships with customers to promote continued business opportunities.
- Delivered orders to customers to drive full satisfaction.
General Assistant
Solid Dynamics
01.2019 - 01.2020
- Helping around the warehouse and around the office and would occasionally take phone calls.
- Sorted and distributed incoming mail and coordinated departmental package pickup and delivery.
- Transferred telephone calls to appropriate staff members to expedite customer service.
- Responded to telephone, email and in-person customer inquiries.
- Edited documents to keep company materials free of grammar errors.
- Input data into spreadsheets and databases.
Education
Bachelor of Business Analytics -
Macquarie University
Macquarie Park, NSW2027
High School Diploma -
Oakhill College— High School
Castle Hill, NSW10.2023
Skills
- Customer Service
- Sales
- Warehousing
- Sales Talk
- Team Work
- Customer sales
- Leadership
- Verbal and written communication
- Strategic planning
- Behaviour modelling
- Team Bonding
- Team Training
- Physical and endurance training
Timeline
Night Shift Filler
Woolworths Supermarket
02.2024 - Current
Casual Event Staff
VIPeople
02.2024 - Current
IT Intern
Scion It
11.2023 - 02.2024
Basketball Coach
Oakhill College
10.2023 - 02.2024
Sales Assistant
Swimart
10.2021 - 10.2023
Waiter
Kaito
06.2021 - 01.2022
Catalogue Distributor
IVE Hub
07.2020 - 03.2021
General Assistant
Solid Dynamics
01.2019 - 01.2020
Bachelor of Business Analytics -
Macquarie University
High School Diploma -
Oakhill College— High School
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