Donald Harley Scott

Personal and Healthcare Assistance:

· Offering home help services.

· Providing personal care, ranging from low-level to complex needs.

· Administering medication and performing bowel and colostomy care.

· Assisting with PEG feeding and hoist operations.

Specialized Care Support:

· Supporting individuals with intellectual disabilities, dementia, autism, and those requiring palliative care.

Child and Elderly Care:

· Delivering childcare services.

· Assisting with dementia care activities.

Daily Living Support:

· Aiding with shopping and meal preparation tasks

Responsibilities:

· Engage directly with clients needing home and community support, addressing their questions and providing detailed explanations regarding the services offered.

· Advocate for the rights of clients, ensuring their needs and preferences are respected and prioritised.

· Collaborate closely with the Accounts Manager on managing accounts receivables, and with the Payroll Manager on calculating travel and mileage expenses.

· Act as the Health and Safety Officer for the company, guiding staff in upholding the health and safety policy to ensure a secure working environment.

· Step in as a Support Worker during unexpected staff shortages to ensure continuity of service and prevent any disruption to client care.

• Tracked orders and notified customers of status or potential delays.
• Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
• Generated documentation and information required for customer shipments.
• Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.

• Exceeded targets by building, directing, and motivating high-performing sales team.
• Developed sales strategy based on research of consumer buying trends and market conditions.
• Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
• Monitored customer buying trends, market conditions, and competitor actions to adjust strategies and achieve sales goals.