Donato Monello
Munno Para West,SA
Summary
Team Leader experienced in customer service and in directing activities and duties. Develops strategies, provides training, sets goals and obtains team feedback. Excellent interpersonal and communication skills. Big picture focus with excellence in communicating goals and vision to succeed. Problem solver, networker and consensus builder.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Team Leader/Medical Driver
MNX Global Logistics
03.2018 - 06.2022
- Safe transportaition of Highly dangerous goods including radioactive material.
- Evaluated customer needs and feedback to drive product and service improvements.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Trained in COR (Chain of Responsibility) to adhere to safety requirements.
- Advance level of dangerous goods training.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Built strong relationships with customers through positive attitude and attentive response.
- Mentored and guided employees to foster proper completion of assigned duties.
- Helped meet changing demands by recommending improvements to business systems or procedures.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards..
Real Estate Assistant
Barry Plant Real Estate
03.2017 - 03.2018
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Facilitated transfer of property ownership from seller to buyer for accurate recordkeeping and compliance.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Performed research to collect and record industry data.
- Coordinated appointments to show marketed properties.
- Cultivated and maintained professional relationships with clients, real estate agents, lenders.
- Prepared and maintained accurate property listings, sales contracts and closing documents.
- Assisted coworkers and staff members with special tasks on daily basis.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Assisted clients in home staging and overall preparation for real estate sales process.
- Negotiated offers between buyers and sellers to support mutually-beneficial contracts.
- Liaised between clients and vendors and maintained effective lines of communication.
ATM Technician
Linfox Armaguard
02.2010 - 04.2017
- Adhered to safety protocols and policies to reduce workplace hazards.
- Generated reports for customer service issues and repair records.
- Evaluated systems according to predetermined checklist and noted issues.
- Diagnosed and resolved malfunctions in ATM machines.
- Assisted customers with technical support inquiries.
- Demonstrated increased knowledge of company products and equipment.
- Explained diagnostic findings to customers and outlined repair or service options.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
Education
Year 11 -
Essendon Keilor College
Essendon, VIC12.2009
Skills
- Effective Customer Service
- Work Planning and Prioritization
- Leadership
- People Management
- Attention to Detail
- Giving Constructive Feedback
- Safety Processes
- Excellent Verbal and Written Communication
- Heavy Machinery Operation
- Complex Problem-Solving
- Continuous Professional Improvement
Certification
- Licensed LF Forklift
- HR Heavy Rigid License
- Construction White card
- Certificate IV in Realestate Practice.
- Confined Space Ticket
- Asbestos Identification certificate
- First Aid trained.
References
Malek Younan
REAL ESTATE AGENT
0411 504 016
Okan Siracoglu
MNX GLOBAL LOGISTICS
WAREHOUSE SUPERVISOR
0423 443 417
Timeline
Team Leader/Medical Driver
MNX Global Logistics
03.2018 - 06.2022
Real Estate Assistant
Barry Plant Real Estate
03.2017 - 03.2018
ATM Technician
Linfox Armaguard
02.2010 - 04.2017
Year 11 -
Essendon Keilor College
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