Don Christine Kawya Kahawe
Blacktown,NSW
Summary
Experienced Medical Administrative Assistant excelling for 7 years in digital information management, patient record maintenance and efficient medical administrative tasks in Ramsay Health Care. Approached guest services with calm demeanour leading to unmatched patient care and customer loyalty.
Overview
11
11
years of professional experience
Work History
Medical Administrator
Ramsay Health Care
09.2023 - Current
- Ensured compliance with healthcare regulations through meticulous record-keeping and documentation practices.
- Wide knowledge of DRG codes, Health Funds, Claims process, Meditech and Ramsay Health Hub.
- Handled sensitive patient information with confidentiality, adhering to HIPAA guidelines at all times.
- Documented patient medical information, case histories, and insurance details to facilitate smooth appointments and payment processing.
- Collaborated with management and co-workers to develop and implement quality improvement initiatives, resulting in better patient outcomes.
- Maintained a positive work environment by fostering open lines of communication among staff members and addressing any concerns or conflicts promptly and professionally.
- undertook appropriate and required trainings and education programs.
- Coordinated with external partners such as labs, pharmacies, and referring physicians to facilitate timely access to critical patient information or services.
- Maintained workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
Ward Clerk/Administrator
Ramsay Health Care
03.2014 - 09.2023
- Organized paperwork for doctors, nurses, and patients.
- Assisted nursing staff with daily tasks, contributing to a well-organized and functional ward environment.
- Organized paperwork such as charts and reports for office and patient needs.
- Documented latest information in computer system and printed paperwork.
- Stored and retrieved permanent records on daily basis.
- Contributed to a positive ward atmosphere through friendly interactions with patients, families, and staff members.
- Trained new Ward Clerks on best practices for administrative duties, contributing to a knowledgeable workforce that maintained high standards of service quality.
- Maintained accurate patient records, ensuring confidentiality and adherence to HIPAA regulations.
- Prepared necessary documentation for patient admissions and discharges, ensuring smooth transitions of care.
- Supported physicians by promptly providing accurate patient information, facilitating timely decision-making and treatment plans.
- Supported office staff and operational requirements with administrative tasks.
- Answered multi-line phone systems to manage incoming and outgoing calls for Rehabilitation department.
- Organized medical supplies inventory to maintain optimal stock levels and prevent shortages during critical situations.
- Improved communication among team members by maintaining updated contact lists and facilitating meetings as needed.
- Enhanced patient experience by efficiently managing medical records, scheduling appointments, and coordinating with healthcare professionals.
- Streamlined administrative processes for improved efficiency in handling patient information and communication between staff members.
Education
Health Information Management (DIPLOMA)
HIMAA
Sydney, NSW07.2023
Skills
- Conflict Resolution Strategies
- Resource Allocation Optimization
- Patient Confidentiality Maintenance
- Healthcare Compliance Knowledge
- Staff Supervision and Training
- Medical Office Software Proficiency
- Effective Communication Techniques
- Attention to Detail Focus
- Medical terminology expertise
- Organizational Skills Development
- Electronic Health Records Familiarity
- Time Management Competence
- Teamwork and Collaboration Aptitude
Languages
Sinhalese
Native or Bilingual
English
Full Professional
Timeline
Medical Administrator
Ramsay Health Care
09.2023 - Current
Ward Clerk/Administrator
Ramsay Health Care
03.2014 - 09.2023
Health Information Management (DIPLOMA)
HIMAA
Similar Profiles
Amanda GrayAmanda Gray
STAFFING / ADMINISTRATION OFFICER – MENTAL HEALTH SERVICE at RAMSAY HEALTH CARE– JOONDALUP HEALTH CAMPUSSTAFFING / ADMINISTRATION OFFICER – MENTAL HEALTH SERVICE at RAMSAY HEALTH CARE– JOONDALUP HEALTH CAMPUS
Janet WalkerJanet Walker
Clinical Nurse/Manager at Joondalup Health Campus (Ramsay Health Care)Clinical Nurse/Manager at Joondalup Health Campus (Ramsay Health Care)
Bridget KennedyBridget Kennedy
Registered Nurse at Ramsay Health CareRegistered Nurse at Ramsay Health Care