Dong-Ju Kim
Melbourne,VIC
Summary
Customer-centric and Strategic Professional Services Consultant with experience in SaaS and enterprise cloud delivery across Asia-Pacific markets. Adept at building strategic client relationships, bridging the gap between stakeholders, leading high-impact implementations, project management and driving product adoption and retention across SMB, Mid-Market, and Enterprise clients. Known for my structured approach to problem-solving, data-savvy mindset, and growth-oriented leadership in dynamic, cross-functional environments. Passionate about delivering value fast, seamlessly executing projects, continuously improving and mentoring others to grow.
Overview
2
2
Languages
5
5
years of professional experience
Work History
Professional Services Consultant & Project Manager
PageUp
05.2026 - Current
- Led client end to end implementations as both implementation consultant and project manager role, from kickoff through delivery, aligning scope, timelines, budget and stakeholder expectations as well as translating hiring requirements into configured PageUp workflows and processes.
- Advised stakeholders on best-practice system design, optimising recruitment, integration, onboarding and business analytics configurations.
- Coordinated cross-functional teams to resolve issues and maintain consistent project execution.
- Delivered both in person and online training sessions on PageUp functionality, improving stakeholder confidence, system adoption and change management.
- Streamlined service delivery by refining project plans, deliverables, dependencies, and escalation paths.
Implementation Consultant
PageUp
07.2024 - 05.2026
- Successfully delivered full-cycle implementation projects across multiple PageUp modules, overseeing discovery, configuration, testing, training, and go-live, with the majority completed on time and within scope.
- Maintained a Post Implementation Review (PIR) of 4.61 out of 5.
- Managed project budgets, timelines, and resource allocation to ensure optimal utilisation and prevent scope creep.
- Configured solutions and conducted integration testing to meet client specifications, enabling seamless data exchange and reducing post-go-live issues.
- Served as primary liaison between client stakeholders and technical teams, translating complex business needs into scalable solutions.
- Led system optimisation initiatives that led to measurable improvements in system speed, usability, and user adoption through strategic configuration changes and process enhancements.
- Facilitated tailored client training programs, enhancing user self-sufficiency and reducing post-implementation support queries.
- Mentored new team members as a designated 'buddy', enabling faster onboarding and enhancing overall team delivery capability.
- Modules Implemented: Recruitment/ATS, Onboarding, Recruitment Marketing, 2-Way Integration, Optimisation, Performance, Talent & Succession
Operations Manager
JPC International
01.2023 - 06.2024
- Developed and implemented strategic processes to enhance business outcomes, leading to a 20% decrease in carrying costs and a 10% increase in profits.
- Focused on supporting cross-functional team through leveraging technical skills in process optimisation to streamline operations and improve overall efficiency.
- Identified project risks and implemented proactive management strategies, resulting in a 15% reduction in overall project delays and an increase in cost reduction per voyage, aligning with the organisation's core values.
- Collaborated with stakeholders to define project scope, develop tailored solutions and implementation plans to address client objectives and deliverables aligning with organisational goals.
- Developed and maintained long-term relationships with key clients as main point of contact for inquiries, requests, and concerns.
- Managed a portfolio of accounts and achieved sales targets through relationship-building and targeted sales strategies.
Supply Chain Consultant
JPC International
11.2021 - 01.2023
- Managed end-to-end supply chain processes, including procurement, inventory management, and distribution, ensuring operational efficiency.
- Coordinated with suppliers to negotiate contracts, streamlined communication, monitored performance, and resolved issues, enhancing vendor relationships.
- Developed and maintained key performance indicators (KPIs) to assess supply chain performance and pinpoint areas for improvement.
Education
Master of Business - Contemporary Management and Data Analytics
Monash University
Melbourne, VIC12-2021
Bachelor of Arts - Economics and Sociology
University of Melbourne
Melbourne, VIC12-2019
Skills
- Software implementation
- Acceptance testing
- Business analysis
- Workflow optimisation
- Process implementation
- Stakeholder engagement
- Data analysis
- Client relationship building
- Team leadership
- Time management
Languages
English
Native or Bilingual
Korean
Native or Bilingual
Timeline
Professional Services Consultant & Project Manager
PageUp
05.2026 - Current
Implementation Consultant
PageUp
07.2024 - 05.2026
Operations Manager
JPC International
01.2023 - 06.2024
Supply Chain Consultant
JPC International
11.2021 - 01.2023
Bachelor of Arts - Economics and Sociology
University of Melbourne
Master of Business - Contemporary Management and Data Analytics
Monash University