Donghyun Lee (Eric)
Toowoomba,QLD
Summary
I am a dedicated and customer-focused FOH (Front of House) staff & bartender, and waiter with almost 2 years of hands-on experience in the hospitality industry. Demonstrated ability to provide exceptional customer service, efficiently manage high-volume environments, and create a welcoming atmosphere for all guests. Proficient in a wide range of bartending techniques and knowledgeable about various beverages and cocktail recipes. Experienced in restaurant service, including taking orders, serving food and beverages, and ensuring overall guest satisfaction. Adept at multitasking, problem-solving, and maintaining a clean and organized workspace. I also have strong interpersonal skills in building positive relationships with customers and colleagues. Furthermore, I keep committing to enhancing guest experiences and contributing to the overall success of the establishment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Bartender, Front of House (FOH) Staff & Waiter
Kajoku - Korean & Japanese Cuisine
Toowoomba, QLD, QLD
03.2023 - 09.2024
- Prepared and served a variety of beverages, including high-quality cocktails, premium whisky, sake, gin, wine and beer.
- Trained new staff members on FOH procedures and bar operations.
- Provided excellent customer service, addressing any issues or concerns promptly and professionally.
- Maintained cleanliness and organization of the bar area and dining areas for optimal guest experience as well as adhering to health and safety standards.
- Used extensive knowledge of beer, wine and spirits to make informed recommendations to customers.
- Managed reservations and coordinated with the kitchen staff to ensure timely service.
- Assisted in inventory management and ordering supplies for the bar.
- Performed opening and closing duties, printing sales reports, managed cash handling duties responsibly, and preparing cash drawers
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Enhanced dining experience, suggesting food and drink pairings that complemented menu offerings.
- Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
Bartender, Food and Beverage Attendant
Queensland Parliament Annexe
Brisbane, QLD, QLD
09.2024 - 11.2024
- Greeted and seated guests to provide friendly and welcoming experience.
- Kept bar presentable and well-stocked with liquors, garnishes for drinks to meet members needs.
- Adapted to fast-paced environment, effectively managing multiple drink orders simultaneously without compromising quality.
- Set up and prepare for event spaces, restaurant, bar and pack down of furniture, equipment and catering services
- Maintained cleanliness and organization of the bar area and dining areas for optimal guest experience as well as adhering to health and safety standards.
- Maintained extensive knowledge of cocktail recipes and preparation techniques, ensuring high-quality beverage menu.
- Facilitated smooth flow of service during special events and functions, ensuring guest satisfaction.
- Used extensive knowledge of beer, wine, spirits and cocktails to make informed recommendations to guests.
Barback, Bartender
LOS Bar, sAme sAme Brisbane
Brisbane City, QLD
10.2024 - 11.2024
- Assisted bartenders with drink preparation tasks, resulting in faster service for patrons.
- Restocked ice, condiments, and snacks.
- Make cocktails that suits customers' taste after talking with customers
- Assisted with inventory management, ensuring proper stock levels of liquor, beer, wine, garnishes, and other bar supplies.
- Kept close eye on customers to quickly spot leaving guests and clear tables for future patrons.
- Restocked glassware, cleaned tables and organized supplies to meet demanding trading periods throughout shift.
Education
Bachelor Honours Degree of Engineering - Civil Engineering
University of Southern Queensland
08.2027
Associate Degree in Engineering - Civil Engineering
University of Southern Queensland
06.2025
A-Level (GCE) - Physics, Chemistry, Mathematics
UCSI International College
Kuala Lumpur, Malaysia02.2023
Skills
- Strong willingness to learn when new things are encountered
- Clear and effective communication with team
- Liquor, cocktails, beer, and wine knowledge
- Team training and development
- Bill computation
- Foods, beverages menu memorization
- High-volume dining ( up to 150 people )
- Banquet menu
- POS system
- 3 plates carrying
- Point of Sale (POS) system operation
- Report sales
- Opening and closing duties
- Fine-dining
Additional Information
• Student (subclass 500) Visa
Certification
• RSA (QLD)
• Construction White Card (QLD)
• Open Driver's License
Languages
English
Professional
Korean
Native/ Bilingual
Timeline
Barback, Bartender
LOS Bar, sAme sAme Brisbane
10.2024 - 11.2024
Bartender, Food and Beverage Attendant
Queensland Parliament Annexe
09.2024 - 11.2024
Bartender, Front of House (FOH) Staff & Waiter
Kajoku - Korean & Japanese Cuisine
03.2023 - 09.2024
• RSA (QLD)
• Construction White Card (QLD)
• Open Driver's License
Bachelor Honours Degree of Engineering - Civil Engineering
University of Southern Queensland
Associate Degree in Engineering - Civil Engineering
University of Southern Queensland
A-Level (GCE) - Physics, Chemistry, Mathematics
UCSI International College
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