DO NGOC HAN LE

Talent Acquisition:

• Developed and implemented effective recruitment strategies, successfully hiring at least 2 salespersons and 1 technician per store location.
• Conducted over 50 interviews annually and evaluated candidates' skills through structured assessments to enhance the hiring process.

Performance Management:

• Designed and executed performance management frameworks to track staff performance, focusing on repair skills, sales capabilities, and customer service.
• Implemented quarterly performance reviews, providing constructive feedback and establishing improvement plans for underperforming staff.

Training and Development:

• Leveraged 5+ years of experience as a repair technician to design and deliver comprehensive training programs, achieving a 30% increase in staff proficiency within six months.
• Developed training modules for technicians on specific equipment and repair processes, ensuring staff are well-prepared to meet customer needs.

Staff Development:

• Fostered a culture of continuous improvement and professional growth through mentorship programs and career development workshops.
• Coordinated leadership training sessions for high-potential employees, resulting in a 20% increase in internal promotions.

Customer Service Excellence:

• Implemented strategies to enhance customer service skills among staff, leading to an 75% increase in customer satisfaction ratings based on feedback surveys.
• Established a customer feedback loop to gather and analyze insights, identifying areas for improvement.

Problem Solving:

• Addressed employee and customer issues promptly.
• Developed solutions to enhance store operations and staff performance, including streamlined communication protocols and operational procedures.

Expansion Support:

• Collaborated with management to determine staffing needs for new store openings, successfully launching 2 new locations within one year.

Compliance and Policies:

• Ensured compliance with labor laws and company policies, maintaining accurate employee records and HR documentation.
• Conducted regular audits of HR processes and policies, implementing changes to improve efficiency and compliance.