DONGYANG LIU
Homebush
Summary
Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.Maintains professional appearance and demeanour and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
6
6
years of professional experience
Work History
Office Assistant
TIANJIA
03.2021 - 07.2023
- Completed clerical tasks such as filing, copying, and distributing mail.
- Maintained and updated office records, both digital and physical.
- Responding and composing emails
- Organizing and following up maintenance
- Keeping all spreadsheets up to date
- Communicated with customers, employees and vendors to answer questions and address complaints.
E-commerce Customer Service
AUMAX TRADING GROUP
11.2017 - 08.2019
- Provided customer service and technical support to customers via telephone, email, and live chat.
- Assisted with order placement issues, returns, refunds, product inquiries, shipping questions, and other related concerns.
- Resolved customer complaints in a timely manner by identifying problems and providing solutions.
- Updated customers on the status of their orders throughout the delivery process.
- Processed online orders accurately within 24 hours of receipt.
- Created detailed reports summarizing daily customer interactions for supervisors' review.
- Responded promptly to all inquiries from customers regarding product information or availability.
Education
Bachelor of Science - Optoelectronics Engineering
Optoelectronics
JIANGSU UNIVERSITY07.2017
Skills
- Flexible and Adaptable
- Friendly, Positive Attitude
- Quality Assurance
- Team Management
- Analytical Thinking
- Organization and Time Management
- Interpersonal Communication
- Microsoft Word
- Attention to Detail
- Confidentiality
Timeline
Office Assistant
TIANJIA
03.2021 - 07.2023
E-commerce Customer Service
AUMAX TRADING GROUP
11.2017 - 08.2019
Bachelor of Science - Optoelectronics Engineering
Optoelectronics
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