Donita Harry
Customer Service/Admin
Sydney,QLD
Summary
Service driven professional with 14 years of experience in customer service/admin industry. Personable and reliable desiring opportunity to use active listening, leadership and problem solving skills. A versatile hard worker who is ready to make a difference and contribute to the success of the team.
Overview
7
7
years of professional experience
Work History
1IC
Humpridge Trak
10.2022 - 10.2022
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Carried out day-day-day duties accurately and efficiently
- Demonstrated respect, friendliness and willingness to help wherever needed
- Cooked breakfast for guests, and cleaned common areas
- Manage the bar, stock, payments and alcohol consumption
- Customer service and satisfaction
- Managing the lodge and giving a hand to head housekeeper in heavy lifting etc.
- Ordering consumables etc for the lodge
Front Office Executive
Ramada Queenstown Central
06.2022 - 08.2022
- Managing reception
- Handling guest queries and complaints face to face and over the phone
- General housekeeping
- Managing inbox
- Maintaining stocks and coordination with other department
- Process payments and refunds
Dispatch/Reservation Coordinaton
Nomad Safaris
04.2022 - 06.2022
- Reservations inbox management, handling enquiries and making bookings
- Managing drivers roster, organising drivers trips
- Vehicle allocations for trips
- Dealing with breakdown and organising oncalls to assist
- General housekeeping and maintain stock
- Coordination with accounts and sales
- Process payments and refunds
Entrepreneur
Flourishing Walk
11.2021 - 04.2022
- Determined business plan, mission statement and vision
- Overseeing the day to day activity of the business
- Managing social media accounts and inbox
- Branding market research and promotions, managing campaigns
- Writing ad's and qualifying candidates over the phone
- Budget and finance management etc.
- following daily activities including love calls
- learning from successful leaders from within the industry
- Mentoring and supporting new associates
Fashion Consultant
Country Road Group
07.2021 - 10.2021
- Accepted and processed customer payments.
- Deliver customer centric culture and make the customer look and feel fabulous
- Build customer loyalty through a focus on loyalty program
- Upsell by suggesting additional items to compliment the outfit
- Ensure the selling floor is fully stocked at all times and is presented to company standard
- Drove brand awareness by organizing display setups and assisting in merchandising
- Provide feedback to managers regarding stock opportunity and stock issues
- Manage and maintain stock and adhere to the stock procedure to ensure loss prevention at all times.
Senior Administrator
Auckland Council
08.2017 - 11.2020
- Kept office operations running smoothly by providing effective leadership and administrative skills
- Monitoring and managing the shared team inbox & calendar
- Assist managers and team leaders when required
- Management of online surplus store and inbox, stock take, taking pictures of items and upload online, handling customer queries and complaints, improve where necessary
- Create purchase order and goods receipting, manage queries and handle complaints
- Coordinate with suppliers for wrong item delivery, back order, item return, chasing/ tracking/ editing invoices and credit notes
- Book venues and meeting rooms, organize catering & coordinate for team events
- Managing dedicated departmental fleet vehicles & making travel and accommodation bookings
- Prepare agenda, take minutes, order stationery and kitchen supplies
- Assist other teams with their workloads and projects when staff occupancy is low for meeting deadlines or target
Finance Administrator
Mt Eden Corrections Facility
10.2016 - 03.2017
Administrator
Madison. Hudson, Randstad Recruitment
03.2014 - 09.2016
Education
Certificate- Small Business And Project Management
School of Thought
Queenstown, NZ11.2021
Skills
- Recruiting and hiring
- Customer relations
- Marketing Tactics
- Decision Making
- Leadership
- Problem Solving
- Training and Development
- People Skills
- Communications
- Multitasking
- Positivity
Accomplishments
- Consistently maintained high customer satisfaction ratings
- Created highly effective new process that significantly impacted efficiency and improved operations
- Promoted from Security Patrolman to Senior Securing Patrolman while working on P&O Cruise lines in less then 6 months
- Improved delivery of used office items by updating online store and reorganizing the physical store, realizing overall increase in customer satisfaction and cost efficiency
- Played hockey for 10 years including the national level, Featured in many articles published in both English and Hindi newspaper about hockey success.
Languages
English
Native or Bilingual
Hindi
Native or Bilingual
Interests
Shopping, Gardening, Traveling, Exploring, Cooking, Painting, Listening to music
Timeline
1IC
Humpridge Trak
10.2022 - 10.2022
Front Office Executive
Ramada Queenstown Central
06.2022 - 08.2022
Dispatch/Reservation Coordinaton
Nomad Safaris
04.2022 - 06.2022
Entrepreneur
Flourishing Walk
11.2021 - 04.2022
Fashion Consultant
Country Road Group
07.2021 - 10.2021
Senior Administrator
Auckland Council
08.2017 - 11.2020
Finance Administrator
Mt Eden Corrections Facility
10.2016 - 03.2017
Administrator
Madison. Hudson, Randstad Recruitment
03.2014 - 09.2016
Certificate- Small Business And Project Management
School of Thought
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