Department Manager / Shift Manager
McDonald's
Werribee, Victoria, Australia
04.2018 - 01.2024
- Led shift operations, supervising a diverse team to consistently meet business KPIs for speed, accuracy, and customer satisfaction.
- Adapted to fast-changing environments, resolving operational and staffing challenges under pressure.
- Trained, mentored, and developed team members to improve performance and maintain high service standards.
- Analysed sales and operational data to adjust staffing, streamline processes, and improve efficiency.
- Enhanced communication and conflict resolution skills through direct customer engagement and team coordination.