DONNA ANDERSON
Parkdale,Vic
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
36
36
years of professional experience
Work History
Account Executive Manager
AH BEARD
2022.08 - Current
- Organized and conducted meetings with clients to discuss their needs and explain services offered.
- Negotiated contracts with vendors to obtain favorable pricing for materials and services.
- Maintained positive relationships with existing customers through regular communication.
- Researched potential new markets and identified opportunities for expansion of products and services.
- Prepared reports detailing customer activity, sales trends, market analysis, and competitor data.
- Created marketing campaigns utilizing digital platforms such as social media, email, and websites.
- Conducted training sessions for staff on sales techniques, customer service protocols.
- Reviewed invoices from suppliers to ensure accuracy of billing information prior to payment processing.
- Assisted in the development of promotional materials such as brochures, flyers, catalogs.
- Served as a liaison between clients and company personnel when resolving disputes or concerns.
- Participated in trade shows and conferences to promote company's products and services.
- Resolved customer complaints regarding sales and service.
- Cultivated strong professional relationships with suppliers and key clients to drive long-term business development.
- Enhanced sales volume through skilled support to both new and inactive customers.
- Directed and coordinated products, services and sales activities.
- Led sales planning, development and account management to grow existing accounts and establish new sales accounts.
SALES/ACCOUNTS/WAREHOUSE LOGISTICS/ADMIN
RAPORIN PTY LTD - T/A SNOOZE CHADSTONE
2000.01 - 2022.07
- Within my role with Snooze Chadstone I am responsible for many areas within the business
- These include individual sales & meeting budgets, accounts payable, warehouse logistics, customer service, Pronto support
- I am also responsible for all associated administration for Snooze Craigieburn & Marion.
- Developed and implemented warehouse policies and procedures to improve efficiency, accuracy, and safety.
- Managed daily operations of receiving, storing, shipping, and distributing materials.
- Investigated customer complaints related to warehousing services such as delays or damaged goods.
- Reviewed shipment documentation prior to loading products onto trucks for delivery.
- Established relationships with key customers and vendors in order to maintain good business relations.
- Evaluated employee performance regularly through observation and feedback sessions.
- Monitored inventory levels and conducted regular audits of all items in the warehouse.
- Coordinated with production staff to ensure timely delivery of goods from the warehouse.
STORE MANAGER
SNOOZE PTY LTD
2000.01 - 2015.01
- I have lead teams in the following stores: Dandenong, Blacktown, Hawthorn, South Yarra, Fountain Gate, Springvale & Chadstone.
- FINANCIAL ACCOUNTABILITY & CONTROLS
- Responsible for 4m in revenue annually
- Complete accountability of all areas of business development & growth
- Direct staff reports included 1 assistant manager & 6 full time staff
- Weekly financial recap to budget with yearly stock take
- Inventory control & ordering
- Cash controls on a daily basis
- OPERATION GROWTH & TEAM DEVELOPMENT
- Accountable for all Q&A standards including safety & store presentation
- Implementation of Friedman Selling Skills Program, inclusive of weekly staff budgets
- Coaching & developing of all staff including formal documentation focusing on individual development & growth
- Growth of company culture & standards & procedures resulting in constant feedback on all issues
- Rostering for all staff
- Customer relations & sales at all levels, inclusive of problem resolution
- Local store marketing strategies
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Monitored inventory levels and placed orders to restock shelves.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Maintained accurate records of employee performance reviews.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
- Prepared monthly reports on sales figures, expenses, profits.
- Monitored employee performance and identified performance gaps for corrective action.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Delegated work to staff, setting priorities and goals.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
STORE MANAGER
Lonestar Asia Pacific Pty Ltd
1995.05 - 2000.01
- Lonestar is a national concept based retail chain positioned in the Australian mid priced casual dining market.
- FINANCIAL ACCOUNTABILITY & CONTROLS
- Responsible for up to 2.5m in revenue annually
- Business development & growth
- Financial projections for the business weekly & monthly
- Accountable for development & projection for annual budgets
- Direct staff reports include 4 senior level management & 65 hourly staff
- Weekly financial recap & stock take, with complete financial reporting on a National basis
- Inventory control & ordering
- OPERATIONS, GROWTH & TEAM DEVELOPMENT
- Accountable for all Q&A standards
- Leadership training for all management & staff
- Recruitment - including all hiring, training & future development
- Internal development training & delivery of Certificate 2 in Food & Beverage/Kitchen Operations
- Monthly liaison with Government bodies to ensure effective delivery of Nationally recognized Certificate 2 Trained & developed 24 Senior Level management Nationally
- Rostering & Payroll duties
- Special Event Function Planning
- Established customer service standards and monitored staff compliance.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Created weekly work schedules for store personnel.
- Managed daily banking activities such as deposits and withdrawals.
- Trained and mentored associates to teach daily tasks and procedures.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Prepared staff work schedules and assigned team members to specific duties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Drama & Dance Teacher
Victorian Youth Theatre
1988.06 - 1995.05
- Victorian based children & Youth Theatre Company
- Responsible for teaching & coaching of students
- Casting & direction of performers
- Voice projection
- Choreography
- Co9stuming & production Management
Education
BACHELOR EDUCATION - Drama And Dance Teacher Education
DEAKIN UNIVERSITY
Melbourne, VIC1994-10
Skills
- Territory Management
- Sales Reporting
- Customer Service
- Sales Targeting
- Client Relationship Management
- Teamwork and Collaboration
- Adaptability and Flexibility
- Product and Service Promotion
- Professional Demeanor
- Sales process
- Staff Training and Development
- Excellent Communication
- Effective Communication
- Appointment Scheduling
- Market intelligence
- Self Motivation
- Customer Complaint Resolution
- Sales Presentations
- Key account development
- Rapport and relationship building
- Client Relations
- Closing Techniques
Professional Development Seminars
- Train the Trainer
- Conflict Resolution Workshop
- Situational Leadership
- One Minute Manager
- Workplace Culture
- Staff Motivation
- Friedman Selling Skills Program
- Personal Motivation & Presentation
Career Achievements
- Sales Service Excellence Award - 2010/2011 Fountain Gate
- Gold & Silver Snooze Sales Awards achieved since 2000 - All Stores
- Employer of Choice Award - Voted best employer in Hospitality nationally - Lonestar
- Gold Plate Food & Beverage Award - Best Themed Restaurant WA, 2000
- Winner of company National Comparative Growth Award - Lonestar, Inaloo Store Manager, WA
References
Referees can be supplied on request
Timeline
Account Executive Manager
AH BEARD
2022.08 - Current
SALES/ACCOUNTS/WAREHOUSE LOGISTICS/ADMIN
RAPORIN PTY LTD - T/A SNOOZE CHADSTONE
2000.01 - 2022.07
STORE MANAGER
SNOOZE PTY LTD
2000.01 - 2015.01
STORE MANAGER
Lonestar Asia Pacific Pty Ltd
1995.05 - 2000.01
Drama & Dance Teacher
Victorian Youth Theatre
1988.06 - 1995.05
BACHELOR EDUCATION - Drama And Dance Teacher Education
DEAKIN UNIVERSITY
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