Donna Andrews
Jewells,NSW
Summary
Versatile and results-driven professional with a track record of enhancing customer satisfaction and sales at A.G Electrical. Excelled in building customer loyalty through exceptional service and sales expertise. Demonstrated strong communication and interpersonal skills across diverse roles, including impactful support for individuals with disabilities at Newcastle Temporary Care and Newcastle Middle School. Proven adaptability and team collaboration underpin a commitment to excellence and achievement.
Overview
26
26
years of professional experience
Work History
Admin/Sales Assistant
A.G Electrical
09.2022 - Current
- Handled customer inquiries, complaints professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Enhanced customer satisfaction with personalized product recommendations based on their needs and preferences.
- Maintained customer details through Google workspace/spreadsheets.
- Scheduled job runs for Electrical & Plumbing Teams.
- Emailing customers product information and quotes.
Caregiving
02.2018 - 05.2022
Caring for elderly parents
School Learning Support Officer
NSW Department Of Education & Training
01.1999 - 02.2017
- Partnered with teacher to plan and implement lessons following school's curriculum, goals, and objectives.
- Facilitated activities in small groups to reinforce concepts taught by class teacher.
- Worked with teacher to optimize learning plans based on students abilities.
- Mentored and tutored individual students needing additional help.
- Copied, organized and distributed classroom materials or other paperwork.
- Personal care, first aid and medication administered.
- Social committee, organised social events to promote a healthy team environment.
- Communicated regularly with family members about students progress, addressing any concerns or questions promptly.
Disability Support Worker
Newcastle Temporary Care
07.2002 - 01.2011
- Provided assistance in daily living activities
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding
- Kept detailed daily logs with care actions, client behaviour's, and incidents.
- Managed medications effectively for clients under strict supervision from healthcare professionals, ensuring adherence to prescribed treatment plans.
- Participated in ongoing professional development opportunities to stay current on best practices within the disability support field.
- Communicated regularly with family members about client progress, addressing any concerns or questions promptly.
Education
Education Support
NSW TAFE
Newcastle, NSW11.2009
Skills
- Sales expertise
- Customer Service
- Strong Communication and Interpersonal Skills
- Reliable and Responsible
- Building Customer Loyalty
- Adaptability and Flexibility
- Effective Communication
- Team Collaboration
Timeline
Admin/Sales Assistant
A.G Electrical
09.2022 - Current
Caregiving
02.2018 - 05.2022
Disability Support Worker
Newcastle Temporary Care
07.2002 - 01.2011
School Learning Support Officer
NSW Department Of Education & Training
01.1999 - 02.2017
Education Support
NSW TAFE
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