Donna Bateson
Harvest Vegetarian Restaurant
Lake Munmorah,NSW
14
years of professional experience
Dynamic professional with a proven track record in customer service, team leadership, and sales strategies. Excels in optimizing processes and enhancing team productivity, driving profitability while ensuring exceptional customer relations.
Work History
Assistant manager /Food Waiter
14 Years 4 Months- Developed and maintained operational schedules to enhance staff productivity and service efficiency.
- Trained and mentored new team members on restaurant policies and customer service standards.
- Implemented cost-saving initiatives that improved profitability while maintaining quality food offerings.
- Streamlined inventory management processes to minimize waste and optimize stock levels.
Sales Consultant / Area Manager
1 Year 11 Months- Demonstrated product features and benefits to enhance customer understanding.
- Assisted customers in selecting flooring solutions tailored to their needs.
- Collaborated with team members to maintain organized and visually appealing sales floor.
- Processed customer orders efficiently using point-of-sale systems.
Showroom Consultant
2 Years 2 Months- Developed tailored showroom displays, improving visual merchandising and customer engagement.
- Provided expert product knowledge to customers, enhancing their purchasing experience.
- Trained new staff on showroom procedures and product features, fostering team competency.
- Assisted in inventory management, ensuring optimal stock levels for showroom products.
Education
Higher School Certificate - year 12 higher school certificate
Certificate II Hospitality - Hospitality
Skills
Customer service
Inventory management
Sales strategies
Inventory management
Money handling
Client interaction
Upselling techniques
Timeline
Sales Consultant / Area Manager
Carpet Call
11.2006 - 10.2008Read More
Showroom Consultant
Reece Plumbing
01.2001 - 03.2003Read More
Assistant manager /Food Waiter
Harvest Vegetarian Restaurant
10.1997 - 02.2012Read More
TAFE NSW
Certificate II Hospitality from Hospitality
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Corpus Christi College
Higher School Certificate from year 12 higher school certificate
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