Summary
Overview
Work History
Education
Skills
Hobbies
Timeline
Generic

Donna Bowers

Terrigal,NSW

Summary

I am an adaptable and dedicated team member currently working in Land Tax within the Department of Customer Service.

My skills and experience are broad, and include having exeptional communication both written and verbal, the ability to assess, understand and apply complex legislation, to work autonomously and to contribute positively to the team. I offer support to new employees in a positive and approachable way. My current role requires the ability to prioritise competing deadlines, to meet very high quality assurance KPIs and to work with accuracy and efficiency whilst maintaining a positive demeanour to which I demonstrate each day.


I would absolutely love to apply my wealth of experience in a new role as Customer Service Officer with the Long Service Leave Corporation and would be delighted to discuss this opportunity.

Overview

30
30
years of professional experience

Work History

Operations Support Officer

Land Tax - Department Of Customer Service
08.2022 - Current
  • Proven success in working autonomously within a fast paced environment
  • Exceptional communication skills, both written and verbal to a broad range of internal and external stakeholders.
  • Case management for accurate and timely resolution of assessments for customers
  • Demonstrated collaboration skills and positive contributions to the team
  • Proven ability to understand and apply legislation.

Customer Service Representative

Service NSW
04.2018 - 08.2022
  • Resolved a broad range of customer enquiries with professionalism, empathy and efficiency with 'first call resolution' as a priority.
  • Demonstrated ability to support staff in the role as Support Queue (Subject Matter Expert) for fines and fees legislation.
  • Ability to communicate with a very broad range of callers, from solicitors to NSW police, to court attendees and social workers, those requiring sensitivity and those requiring high level assistance
  • Proven ability to meet quality standards and to meet deadlines in a fast paced environment.

Administrative Assistant

Executive Directorate - NSW Health Central Coast
01.2007 - 04.2018
  • Collaborated on projects as assigned by leadership, including a program for feeding and companionship of the most vulnerable of patients.
  • Proven executive support - for example, meeting coordination, diary management, function coordination, email management, procurement and the use of various applications relevant to the role.
  • Proven exceptional communication skills, liaising with nurses, midwives, patients and their families, chaplains, police and a broad range of callers.
  • Ability to contribute as an active member of a working party for the creation of new projects
  • Advanced computer skills including the use of multiple applications specific to the role


Flight Attendant and Borderforce Dog Handler

(Prior Roles)
08.1994 - 01.2007
  • Used excellent customer service skills in addressing passengers' needs.
  • Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.
  • Advanced ability for conflict resolution tactics, and safety procedures to keep abreast of all new requirements and procedures.
  • Supported team morale through effective communication skills that fostered cooperation among diverse crew members under various circumstances.

Education

High School Diploma -

Berkeley Vale Community High School
Central Coast, NSW

Qualified Borderforce Officer -

Commonwealth of Australia
Quarantine Detector Dog Handler
08.2002

Flight Attendant Qualification - Airline

Ansett Australia
Flight Attendant
09.1994

Business Management

Passmores' Business And Management College
Newcastle
1990

Skills

  • Excellent written and verbal communication skills
  • Ability to understand and to apply legislation
  • Proven ability to complete work with exceptional accuracy
  • Demonstrated ability to contribute positively to the team
  • The ability to quickly learn and become proficient with multiple software applications
  • Proven ability to prioritise competing tasks according to urgency and to resolve in a timely manner
  • Exceptional level of honesty, integrity and respectful of customers' needs

Hobbies

I love beach walks, snow skiing, mountain bike riding, baking, swimming and generally socialising.

Timeline

Operations Support Officer

Land Tax - Department Of Customer Service
08.2022 - Current

Customer Service Representative

Service NSW
04.2018 - 08.2022

Administrative Assistant

Executive Directorate - NSW Health Central Coast
01.2007 - 04.2018

Flight Attendant and Borderforce Dog Handler

(Prior Roles)
08.1994 - 01.2007

High School Diploma -

Berkeley Vale Community High School

Qualified Borderforce Officer -

Commonwealth of Australia

Flight Attendant Qualification - Airline

Ansett Australia

Business Management

Passmores' Business And Management College

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Donna Bowers