Donna Brennan

• Managed day-to-day business operations.
• Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
• Kept all building areas and equipment functional and well-organized to promote business performance.
• Consulted with customers to assess needs and propose optimal solutions.
• Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
• Increased customer satisfaction by providing high-quality services and timely communication.
• Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
• Maintained consistent work levels by establishing large customer base and continuous pipeline of deliveries.
• Assessed income and expenses and adapted plans to improve profit levels.

• Enhanced customer satisfaction with proactive communication, timely issue resolution, and continuous process improvement initiatives.
• Established a culture of continuous improvement by identifying opportunities for enhancement in operations, systems, and procedures.
• Fostered strong relationships with external partners and stakeholders to support business objectives and expand market share.
• Collaborated with sales teams to develop go-to-market strategies that aligned with consumer needs while driving sustainable growth.
• Increased employee retention rate by creating professional development programs.

• Maximized sales by creating innovative visual merchandising displays and store layouts.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Developed a successful employee retention plan, reducing staff turnover rates significantly.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Mentored new hires during their onboarding process, ensuring they were well-equipped to excel in their roles from day one.
• Maintained open lines of communication with corporate headquarters, sharing pertinent information about store performance and requesting support when needed.
• Managed inventory control, cash control, and store opening and closing procedures.
• Rotated merchandise and displays to feature new products and promotions.

• Increased store profitability and maintained turnover to be positioned in the top 3 stores of the Franchise.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Maximized sales by creating innovative visual merchandising displays and store layouts.
• Developed a successful employee retention plan, reducing staff turnover rates significantly.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Implemented a loyalty program that boosted repeat business and increased overall sales revenue.
• Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
• Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.

Initially employed as a casual sales person. Within 6 months promoted to Store Manager.

During my time I grew the business from a single store to over seeing 2 store locations, warehouse, cafe and management of over 30 staff.

Taking the original store from humble operations to a thriving profitable business.

The Vast Franchisor would bring potential Franchisees and Investors to my store locations as a bench mark of what the Brand could achieve.

I am very proud of my accomplishments at the Sunshine Coast Franchise.

The Restaurant was a joint venture with my Fiance.

We shared all aspects of the daily operations.

• Ensured compliance with all health and safety regulations by maintaining a clean workspace and enforcing strict sanitation practices.
• Implemented effective staff scheduling systems to ensure adequate coverage during peak hours while controlling labor costs.
• Maintained a comprehensive knowledge of current industry trends to stay ahead of competition and offer an exceptional experience for guests.
• Established rapport with patrons through personalized service that consistently exceeded expectations resulting in repeat business.

• Supervised the setting up, running and pack down of Events, Weddings & Conferences.
• Staff rostering
• Beverage control and requisition
• Stocktake
• Trained new hires in food handling and safety protocols to boost knowledge and performance.

My time working on Hamilton Island is what I call my apprenticeship into Hospitality, Retail and Management.

The skills and industry experience I gained would become a valuable tool for my working career.

Advancing from a Buffet restaurant, I had been hand selected to join the team of the Islands (then) Signature Restaurant named Beach House. I would later be promoted to Supervisor.

Just prior to leaving the Island, I moved into a Duty Managers Role.