Overview
Work History
Education
Timeline
Generic

Donna Brokken

Wangaratta,VIC

Overview

35
35
years of professional experience

Work History

Outside School Hours Care Manager/Coordinator

Cathedral College Wangaratta
Wangaratta, VIC
01.2013 - 12.2024
  • Developed and maintained positive relationships with clients, families, and staff to support integrated care.
  • Maintained communication and transparency with governing boards, department heads and staff.
  • Coordinated comprehensive care plans for individuals across various settings to ensure continuity of care.
  • Maintained records management system to process personnel information and produce reports.
  • Ensured that all documentation is completed accurately according to state regulations.
  • Assisted with meal planning to meet nutritional plans.
  • Monitored client's compliance with medications prescribed by physician or psychiatrist, if applicable.
  • Explained policies, procedures and services to patients.
  • Facilitated smooth transitions into and out of childcare center with optimal security practices.
  • Created daily lesson plans that were both educational and fun for the kids.
  • Met children's nutritional needs by serving healthy morning snacks, afternoon snacks, and full meals.
  • Developed policies and procedures that comply with applicable laws, regulations, accreditation standards.
  • Managed classroom supplies inventory system ensuring all materials are up-to-date and accessible for teachers' use.
  • Assisted families in accessing community resources available for their children's continued growth.
  • Set and enhanced program schedules to meet expected demands and enhance student learning opportunities.
  • Determined allocations of funds for staff, equipment and authorized purchases.
  • Cultivated positive relationships with parents to ensure open communication about their child's development and needs.
  • Provided day-to-day supervision of staff and children in a safe, nurturing environment.
  • Ensured compliance with state licensing standards for childcare centers.
  • Reviewed and evaluated programs for compliance with state, local and federal regulations.
  • Maintained current knowledge of applicable codes and required procedures to optimize learning environments.
  • Assisted with recruitment process by conducting interviews, checking references, and making hiring decisions.
  • Trained, managed and motivated employees to promote professional skill development.
  • Recruited, trained and evaluated staff and recommended personnel actions for programs and services.
  • Identified behavioral issues and implemented strategies to promote positive behavior among children.
  • Evaluated staff performance on an ongoing basis providing feedback as necessary to ensure quality care is provided at all times.
  • Maintained accurate records of child attendance and progress reports.
  • Responded quickly and appropriately to emergency situations as they arise.
  • Participated in training sessions and workshops focused on early childhood education best practices.
  • Scheduled regular staff meetings for discussing issues related to childcare operations.
  • Developed age-appropriate activities to stimulate physical, social, emotional, and intellectual development of children.
  • Monitored playground equipment ensuring it meets safety standards set forth by the state.
  • Cleaned and sanitized child spaces to help prevent spread of infections.
  • Provided guidance to teachers in developing successful teaching techniques appropriate for each individual child's needs.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
  • Maintained updated knowledge through continuing education and advanced training.
  • Worked effectively in team environments to make the workplace more productive.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Collaborated closely with team members to achieve project objectives and meet deadlines.
  • Utilized various software and tools to streamline processes and optimize performance.

Teacher's Assistant

Cathedral College Wangaratta
Wangaratta, VIC
01.2015 - 12.2022
  • Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
  • Prepared lesson materials and visual aids to reinforce lesson concepts.
  • Monitored student progress and provided feedback to both students and teachers.
  • Helped students master learning concepts through one-on-one and small group tutoring.
  • Established positive relationships with students, parents, fellow teachers and school administrators.
  • Facilitated small group instruction and activities for students of varying abilities.
  • Prepared lesson materials, bulletin board displays, exhibits, and demonstrations to assist teachers in classroom preparation.
  • Participated in professional development workshops to improve teaching skills and knowledge.
  • Monitored student progress, providing feedback and support as needed.
  • Worked one-on-one with special needs students to help navigate through school challenges.
  • Supported teachers by preparing materials, setting up equipment, and organizing supplies.
  • Coordinated with teachers to identify and support students with special needs.

Family Day Care Coordinator

Beenleigh Family Day Care
Beenleigh, QLD
08.2004 - 09.2012
  • Maintained accurate client records in accordance with agency policies and procedures.
  • Maintained communication and transparency with governing boards, department heads and .
  • Maintained records management system to process personnel information and produce reports.
  • Explained policies, procedures and services to patients.
  • Maintained communication between the family and caregiver and other involved parties regarding the patient's condition.
  • Monitored and evaluated patient progress, adjusting treatment plans as needed.
  • Directed, supervised and evaluated medical, clerical or maintenance personnel.
  • Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
  • Educated clients on available resources and services within their communities.
  • Conducted initial assessments and evaluations of patient's needs. risk assessments for environments
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Maintained updated knowledge through continuing education and advanced training.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Updated and maintained databases with current information.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.

Child Care Assistant Director and Group Leader

Kids Be In it Child Care
Beenleigh, QLD
09.1990 - 01.2006
  • Established and maintained safe, supportive and welcoming environments for children of all backgrounds.
  • Enhanced academic, social and emotional learning with use of structured playtime and unstructured free play.
  • Observed and monitored the safety of all children in care.
  • Provided safe, nurturing and stimulating environment for children.
  • Maintained accurate records of daily attendance and other related information.
  • Observed behavioral issues to alert parents or guardians.
  • Assisted in developing and implementing daily activities that support children's physical, emotional, and intellectual growth.
  • Monitored children's play activities to verify safety and wellness.
  • Updated detailed records for each child with information such as daily observations, meals served and medications administered.
  • Used clear communication and professionalism to develop constructive relationships with families.
  • Supported the development of individual plans based on the interests and abilities of each child.
  • Managed administrative program tasks such as taking attendance, updating logs and tracking supplies.
  • Coordinated outdoor activities that encouraged physical activity and awareness of nature.
  • Supported children with special needs, adapting activities to meet diverse requirements.
  • Monitored children's progress and behavior, reporting observations to lead teacher.
  • Participated in professional development opportunities related to childcare practices.
  • Encouraged curiosity, exploration and problem-solving with age-appropriate playtime activities.
  • Collaborated with colleagues to provide a high standard of care for each child.
  • Maintained accurate records of attendance, meals served, medication administered.
  • Monitored children during nap time, ensuring a quiet and restful environment.
  • Supported children's emotional and social development with one-on-one attention.
  • Assisted children with hygiene tasks, including handwashing and bathroom breaks.
  • Developed positive relationships with parents and guardians to ensure their child's needs were met.
  • Maintained safe play environment.
  • Responded promptly to incidents or emergencies according to established protocols.
  • Kept records of daily observations and information about activities, meals served and medications administered.
  • Assisted in planning, organizing and implementing age appropriate activities to encourage learning.
  • Attended staff meetings and training sessions to improve childcare skills.
  • Implemented positive discipline techniques to guide children's behavior.
  • Employed positive guidance strategies to encourage children and improve behavior.
  • Maintained a clean, organized classroom environment conducive to learning.
  • Recruited, trained, supervised, evaluated and mentored staff members.
  • Delegated work to staff, setting priorities and goals.

Child Care Director

Daydream Island Resort and Spa
Whitsundays, QLD
08.2001 - 10.2002
  • Communicated with parents and fostered strong professional relationships.
  • Maintained accurate records of children's attendance, health information and developmental progress.
  • Created a safe, nurturing environment for children by providing appropriate supervision of their activities.
  • Maintained current knowledge of applicable codes and required procedures to optimize learning environments.
  • Enforced rules to promote positive behavior among children under care.
  • Achieved budgetary targets by monitoring expenses and resource utilization, cutting waste and strengthening revenue streams.
  • Monitored compliance with state, federal and company regulations, standards and requirements.
  • Recruited, trained and evaluated staff and recommended personnel actions for programs and services.
  • Organized and supervised staff recruitment, training and performance management.
  • Established and enforced modern educational standards to support student needs.
  • Monitored financial budgets related to childcare operations.
  • Coordinated daily activities such as meals, rest periods, outdoor playtime and learning activities.
  • Oversaw daily activities and programs to educate and socialize participants.
  • Determined allocations of funds for staff, equipment and authorized purchases.
  • Conducted regular meetings with staff to discuss strategies for improving quality of childcare services.
  • Reviewed licensing regulations regularly to maintain compliance standards.
  • Hired, mentored and monitored qualified childcare staff.
  • Developed, implemented and monitored policies and procedures to ensure the safety of all children in care.
  • Inspected facility and activities to monitor safety, sanitation and procedures.
  • Inspected facilities regularly to ensure cleanliness and safety requirements are met.
  • Trained, managed and motivated employees to promote professional skill development.
  • Reviewed and evaluated programs for compliance with state, local and federal regulations.
  • Provided support and guidance to colleagues to maintain a collaborative work environment.
  • Managed inventory and supplies to ensure materials were available when needed.
  • Maintained updated knowledge through continuing education and advanced training.
  • Utilized various software and tools to streamline processes and optimize performance.
  • Assisted with customer requests and answered questions to improve satisfaction.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.

Assistant Director and Group Leader/Educator

Creche & Kindergarten
, QLD
09.2000 - 07.2001
  • Maintained up-to-date knowledge of relevant legal requirements related to childcare operations.
  • Assisted in developing behavior management plans that are tailored to individual children's needs.
  • Addressed complaints from parents promptly and professionally while ensuring their concerns were heard.
  • Completed day-to-day duties accurately and efficiently.
  • Developed and implemented age-appropriate activities to stimulate physical, emotional, social, and intellectual growth of children.
  • Developed individualized plans for each child according to their abilities, interests and needs.
  • Provided support services such as parent counseling or referrals for outside assistance as needed.
  • Created a positive learning environment through effective classroom management techniques.
  • Instructed staff on proper childcare techniques and strategies for dealing with difficult behaviors.
  • Ensured the health and safety of all children in the facility by adhering to established standards and regulations.

Child Care Group Leader

Creche & Kindergarten Southbank Child Care Centre
South Brisbane, QLD
08.1998 - 09.2000
  • Maintained daily records of activities, behaviors, meals, and naps.
  • Kept records of daily observations and information about activities, meals served and medications administered.
  • Communicated with parents or guardians about daily activities, behaviors and upcoming events.
  • Attended professional development workshops related to early childhood education topics.
  • Supported children with special needs, adapting activities to meet diverse requirements.
  • Provided support and guidance to staff members regarding childcare policies and procedures.
  • Communicated regularly with administration regarding staffing needs, budgeting concerns.
  • Assisted children in development of social, communication and problem-solving skills.
  • Communicated daily with children's parents or guardians about daily activities, behaviors and related issues.
  • Developed and implemented a daily schedule of activities for the children, including outdoor playtime, arts and crafts, story time, and other age-appropriate activities.
  • Maintained organized and clean classroom and play areas.
  • Sanitized toys and tables to maintain clean, safe environment.
  • Maintained safe play environment.
  • Supervised staff members in their work with the children as needed.
  • Dressed children and changed diapers.
  • Communicated with parents about daily activities and any concerning behaviors.
  • Identified signs of emotional or developmental problems in children to alert parents or guardians.
  • Maintained a clean and safe environment for both staff members and children.
  • Read stories to children, facilitated discussions and tied books into learning opportunities.
  • Planned and implemented engaging activities to encourage creativity and expression.
  • Ensured that all safety protocols were followed at all times while caring for the children.
  • Cared for children of various ages and assisted with feeding, dressing and daily activities.
  • Updated detailed records for each child with information such as daily observations, meals served and medications administered.
  • Met regularly with parents and guardians to discuss their child's progress and provide feedback.
  • Maintained records of attendance for each child enrolled in the program.
  • Provided nurturing and appropriate environment for children of various ages.
  • Created lesson plans based on age-appropriate topics or themes.
  • Completed day-to-day duties accurately and efficiently.

Child Care Director

Kids Be In it Child Care
Beenleigh, QLD
01.1996 - 01.1998
  • Communicated with parents and fostered strong professional relationships.
  • Maintained accurate records of children's attendance, health information and developmental progress.
  • Created a safe, nurturing environment for children by providing appropriate supervision of their activities.
  • Maintained current knowledge of applicable codes and required procedures to optimize learning environments.
  • Monitored compliance with state, federal and company regulations, standards and requirements.
  • Recruited, trained and evaluated staff and recommended personnel actions for programs and services.
  • Organized and supervised staff recruitment, training and performance management.

Child Care Group Leader

Chatswood Rd Child Care Centre
Daisy Hill, QLD
01.1990 - 09.1991
  • Provided positive guidance to help children develop socially, emotionally, physically and cognitively.
  • Participated in professional development workshops related to early childhood education best practices.
  • Identified early signs of emotional and developmental problems in children to bring concerns to parents' attention.
  • Conducted observations and assessments of children's progress and reported findings to parents and guardians.
  • Managed classroom supplies inventory ensuring adequate materials are available at all times.
  • Assisted in planning, implementing and supervising age-appropriate activities for children ages 4 to 6.
  • Kept up-to-date records of students' attendance, behavior and academic progress.
  • Implemented hands-on, play-based strategies for experiential learning.
  • Participated in staff meetings, workshops, and conferences to discuss and improve instructional methods.
  • Assisted children with daily routines, including toileting, feeding, and nap times.
  • Fostered open and effective communication with parents regarding their children's development and daily activities.
  • Communicated with parents regarding their child's progress throughout the school year.
  • Built and strengthened positive relationships with students, parents and teaching staff.
  • Implemented behavior modeling and positive reinforcement into daily routines.
  • Guided children in developing essential life skills, such as independence and problem-solving.
  • Created a safe, clean and stimulating environment for children to learn and grow.
  • Maintained daily records of individual activities, behaviors, meals and naps.
  • Worked effectively in team environments to make the workplace more productive.

Education

Advanced Diploma in Children's Services - Early Childhood Care And Education

Logan Institute of TAFE
Loganlea, QLD
12-2011

Associate Diploma in Education (Child Care) - Child Care

Logan Institute of TAFE
Loganlea, QLD
11-1990

Timeline

Teacher's Assistant

Cathedral College Wangaratta
01.2015 - 12.2022

Outside School Hours Care Manager/Coordinator

Cathedral College Wangaratta
01.2013 - 12.2024

Family Day Care Coordinator

Beenleigh Family Day Care
08.2004 - 09.2012

Child Care Director

Daydream Island Resort and Spa
08.2001 - 10.2002

Assistant Director and Group Leader/Educator

Creche & Kindergarten
09.2000 - 07.2001

Child Care Group Leader

Creche & Kindergarten Southbank Child Care Centre
08.1998 - 09.2000

Child Care Director

Kids Be In it Child Care
01.1996 - 01.1998

Child Care Assistant Director and Group Leader

Kids Be In it Child Care
09.1990 - 01.2006

Child Care Group Leader

Chatswood Rd Child Care Centre
01.1990 - 09.1991

Advanced Diploma in Children's Services - Early Childhood Care And Education

Logan Institute of TAFE

Associate Diploma in Education (Child Care) - Child Care

Logan Institute of TAFE

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Donna Brokken