Donna Brown

• Conduct compliance visits and investigations across all service types, including long day care, family day care, out of school hours care, preschools, and Limited Type 2 services ensuring adherence to regulatory requirements.
• Interpret and apply National Law and Victorian Law requirements to maintain consistent compliance across all services.
• Deliver expert regulatory advice and guidance to service providers through service visits, educative sessions and phone duty.
• Conduct assessment and rating visits in line with the National Quality Standards and legislative frameworks, contributing to service quality improvement.
• Facilitated targeted educative sessions to enhance Approved Provider knowledge, support continuous improvement and maintain compliance.

• 3 month secondment to the Joint Monitoring Data Sharing Scheme (JMDS Central Office)
• Participated in a multi agency regulatory campaign involving several government bodies.
• Assisted with data collection from Commonwealth agencies to support risk management efforts.
• Created risk profiles to inform strategic planning.
• Contributed to the development of an operational plan for the compliance campaign.
• Supported the execution of the targeted campaign, including evidence collection.
• Conducted analysis of evidence provided by Authorised Officers and supported subsequent enforcement actions.
• Demonstrated adaptability and prioritisation skills in a fast paced regulatory environment requiring responsiveness to critical tasks.

• Played a key role in the licensing and establishment of a new 30 place Occasional care facility.
• Recruited and onboarded staff, ensuring alignment with Council policy, service values and best practice.
• Developed and implemented operational policies and procedures in accordance with regulatory requirements.
• Oversaw financial management, including budget planning, expenditure reviews and rostering efficiency benchmarks.
• Designed and delivered a play based curriculum for children aged 0-5, promoting early learning outcomes and developmental milestones.

• Successfully set up the licensing and set up of a 30 place occasional care service.
• Managed the recruitment and training of educators and supported casual and part time employees to deliver high quality care tailored to the varying needs of families accessing short term or irregular care,
• Work as a part of a team, drafting policies to comply with the Children's Services Act and Regulations, reviewing expenditure budgets, rostering benchmarks, and creating a play-based curriculum.
• Implemented operational policies specific to occasional care and adapted any changes as required.
• Designed a responsive, play based curriculum that catered for children from 0-5 years in line with the Early Years Learning Framework.
• Managed expenditure budgets and educational resources.
• Established efficient rostering systems to ensure compliance with educator to child ratio's and catered for fluctuating attendance of gym users,

Successfully managed a 54-place community based childcare service with 21 staff supporting over 100 families in collaboration with the Committee of Management

• Responsible for all financial operations including accounts, CCMS, enrolments and rosters while developing and managing budgets in partnership with the treasurer.
• Led the recruitment of staff, onboarding and professional development programs to build a high performing team.
• Established and maintained strong partnerships with the Department of Education (DET) and key external providers to enhance service delivery and ensure regulatory compliance.
• Prepared and presented comprehensive reports to the Committee of Management providing insights on service performance, occupancy, staffing and compliance matters.

• Oversaw operations across 15 education and care services on Victoria, leading a workforce of 60+ staff to achieve business and operational objectives.
• Liaised with Approved Provider (formerly licensees) to ensure service delivery met legislative requirements, compliance and key performance benchmarks.
• Audited and analysed financial reports providing recommendations to stakeholders to drive profitability.
• Strategically grew centre occupancy rates through service quality improvements.
• Managed and optimised food budgets and overall expenditure in line with financial targets.
• Supported centre managers and staff to foster high performing teams aligned with organisational goals.

• Effectively manage a 35-place community based childcare service with ten staff and 60 families.
• Responsible for all accounts, ccms, bookings, rosters, created and set budgets in conjunction with the treasurer, staff training and performance management.
• Liaise with DET and external service providers on a regular basis.
• Recruitment of staff.