Donna Chew
Vermont,VIC
Summary
Accomplished Practitioner with extensive experience caring for patients in various capacities. Diagnose and treat patients to mitigate medical conditions and illnesses. Offer compassionate bedside manner and dedication to quality patient care.
Professional Secretary with over 10 years of experience managing daily administrative support tasks and operations in Chinese medicine Association. Well-organized, quick learner committed to delivering high-quality results. Adaptable and versatile worker providing excellent customer service within dynamic environments.
Overview
18
18
years of professional experience
Work History
Chinese Medicine Practitioner
Divine Health Acup & Chi Med Clinic
Vermont, VIC
03.2006 - Current
- Maintain knowledge, skills and professional attributes needed to safely and competently practise as acupuncturist, and Chinese herbal medicine practitioner in Australia.
- Work in partnership with individuals to provide treatment for a range of health issues and promote health and wellbeing within the Chinese medicine framework
- Plan and perform an efficient, effective, culturally responsive and patient/client-centered assessment for acupuncture and/or other Chinese medicine manual therapies and/or Chinese herbal medicine
- Involve patient/client and relevant others in planning, implementation and evaluation of safe acupuncture and/or other Chinese medicine manual therapies and/or Chinese herbal medicine, using evidence-based practice to inform decision-making
- Prescribe, supply and/or dispense Chinese herbal medicines safely and effectively
- Assess the progress and/or review the continuation of acupuncture and/or other Chinese medicine manual therapies and/or Chinese herbal medicine
- Practise in an ethical and professional manner, consistent with relevant legislation and regulatory requirements
- Treat each patient/client with dignity and care
- Assume responsibility and accept accountability for professional decisions
- Advocate on behalf of the patient/client when appropriate
- Communicate clearly, effectively, empathetically and appropriately with the patient/client and their family or carers
- Communicate and collaborate with Chinese medicine and other health practitioners
- Examine and reflect on how one's own culture, influences, perceptions and interactions with others from different cultures
- Manage issues and challenges through the application of critical thinking and reflective practice
- Identify ongoing professional learning needs and opportunities
- Engage in peer learning and mentorship
- Implement quality assurance processes before providing Chinese medicine services to patients/clients
- Maintain safety of the workplace and associated environments
Secretary
FCMA
Footscray, VIC
02.2004 - Current
- FCMA is a national association that advocates for the Chinese medicine profession, supports practitioners and makes regular submissions on behalf of the profession to government and regulatory agencies.
- Handle membership registration, health insurance liaison, general administrative support
- Respond to emails and other correspondence to facilitate communication and enhance business processes.
- Create and update records and files in FCMA system and FCMA website public directory updating practitioner and/or students members information to keep records current and maintain document compliance.
- Maintain electronic filing systems and categorized documents
- Update spreadsheets and databases to track, and report to health insurances on members compliance.
- Provide onboarding and training for new support staff.
- Engage with the Australian health Practitioner Regulatory Agency (AHPRA) and the Chinese Medicine Board of Australia (CMBA) through the Professions Reference Group (PRG), in order to find sound policies that support both practitioners and consumers (doctors and their patients)
Chinese Medicine Practitioner
Lin Chinese Medical & Acupuncture Centre
Mount Waverley, VIC
09.2009 - 06.2012
Receptionist, Chinese Medicine Practitioner
Knox Chinese Healing & Myotherapy
Wantirna South, VIC
02.2004 - 09.2009
Chinese Medicine Practitioner
Max Therapy
Box Hill, VIC
03.2006 - 12.2006
Office Administrative Assistant
Yong & Wong Advocates
Malaysia
10.1999 - 01.2000
- Created and updated records and files to maintain document compliance.
- Delivered top-notch administrative support to office staff, promoting excellence in office operations.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Responded to inquiries from callers seeking information.
Education
Associate of Applied Science - Human Biology / Chinese Medicine
RMIT University
Melbourne, VIC12.2005
High School Diploma -
South Australian Matriculation
Taylor's College Subang Jaya (Malaysia)2000
Skills
- Empathetic and caring
- Active listener and good communicator
- Organized and conscientious
- Risk Management Strategies
- Confidentiality and Data Protection
- Customer Service
- Teamwork
- Multitasking and Time Management
- Multilingual: Fluent in English, Mandarin, Cantonese and Malay
- Computers and Technology
- Document and File Management
Timeline
Chinese Medicine Practitioner
Lin Chinese Medical & Acupuncture Centre
09.2009 - 06.2012
Chinese Medicine Practitioner
Divine Health Acup & Chi Med Clinic
03.2006 - Current
Chinese Medicine Practitioner
Max Therapy
03.2006 - 12.2006
Secretary
FCMA
02.2004 - Current
Receptionist, Chinese Medicine Practitioner
Knox Chinese Healing & Myotherapy
02.2004 - 09.2009
Office Administrative Assistant
Yong & Wong Advocates
10.1999 - 01.2000
Associate of Applied Science - Human Biology / Chinese Medicine
RMIT University
High School Diploma -
South Australian Matriculation
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