Summary
Overview
Work History
Education
Skills
Timeline
Generic

Donna Coleman

Coburg,VIC

Summary

Resourceful and experienced worker in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills.

I love working with people and learning new things

Overview

34
34
years of professional experience

Work History

General Administrative Assistant

Master Maintenance Property Services
09.2022 - Current

Ensured accurate recordkeeping by updating databases with relevant information.

Helped facilitate completion of projects by providing administrative support to all members of the team.

Managed filing system, entered data and completed other clerical tasks.

Assisted coworkers and staff members with special tasks on daily basis.

Volunteer

St Paul's Primary School Coburg
02.2016 - 12.2019

Developed playgroup within the school community to help foster early childhood engagement.

Allocated initial budget for age appropriate toys and supplies, ensuring a safe environment for children from newborn to preschool.

Created a nurturing space for children, promoting social interaction and learning opportunities.

Engaged with the playgroup community, organizing special events and social interactions.

Liaised between playgroup and school staff to ensure cohesion

Parent Volunteer

Lake Park Kindergarten
03.2011 - 12.2017

I joined the parent committee as general manager for 3 years before serving as the treasurer for 4 years.

Duties included, paying accounts, invoicing and accounting for fees.

Liaising with the accountant to ensure the kindergartens financial success.

Worked with other parent volunteers to plan and execute successful annual fundraising carnivals, kindergarten events and working bees.

Business Travel Consultant

American Express Business Travel
03.1999 - 04.2009

Leveraged strategic partnerships with airlines, hotels, car rental agencies, and other suppliers to secure exclusive benefits for clients.

Provided exceptional customer service, addressing concerns and resolving issues promptly.

Coordinated group travel arrangements for meetings or events involving attendees from multiple locations.

Managed complex itineraries for multiple travelers, coordinating flights, accommodations, and ground transportation.

Travel Consultant

Traveland
09.1995 - 03.1999

Built strong relationships with clients through exceptional communication and personalized service.

Organized trips for individual, family and business travelers.

Worked closely with clients to understand unique needs and meet specific travel desires.

Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.

Assisted clients in navigating visa requirements and other travel documentation including travel insurance, minimizing potential issues during their trips.

Lab Assistant

Melbourne Pathology
05.1991 - 08.1995

Managed specimen sample handling, receiving, storage and inventory.

Logged samples correctly into computerized tracking system.

Maintained lab by calibrating equipment and cleaning surfaces and items used.

Enhanced laboratory efficiency by maintaining and organizing equipment, supplies, and samples.

Prepared samples for centrifugation and preserving sample integrity.

Education

Certificate III - Travel And Tourism

Holmes Colleges
Melbourne, VIC
08-1995

High School Diploma -

University High School
Parkville, VIC
11-1990

Skills

  • Verbal communication
  • Travel arrangements
  • Customer service
  • Problem-solving
  • Team work
  • Professional and mature

Timeline

General Administrative Assistant

Master Maintenance Property Services
09.2022 - Current

Volunteer

St Paul's Primary School Coburg
02.2016 - 12.2019

Parent Volunteer

Lake Park Kindergarten
03.2011 - 12.2017

Business Travel Consultant

American Express Business Travel
03.1999 - 04.2009

Travel Consultant

Traveland
09.1995 - 03.1999

Lab Assistant

Melbourne Pathology
05.1991 - 08.1995

Certificate III - Travel And Tourism

Holmes Colleges

High School Diploma -

University High School
Donna Coleman