Donna Conway
Biloela,QLD
Summary
Energetic Healthcare professional dedicated to providing top-quality, patient-centered care. Highly skilled in addressing acute and chronic conditions. Resourceful navigation of complex healthcare environments to optimize patient care. Compassionate Certified Nursing Assistant diligent about serving patient's medical and personal needs. Focused on delivering high-quality care to individuals from diverse backgrounds. Dedicated to protecting patient safety and promoting satisfaction with facility services. Kind and energetic professional with outstanding bedside manner and charting abilities. Background includes successfully managing documentation and daily living support needs for disabled clients. Good organizational skills with a hardworking mentality and caring approach. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Office Admin Return to Work
RWM FIP Group
Biloela, QLD
06.2023 - 01.2024
- Assisted in resolving customer complaints effectively and efficiently.
- Provided administrative support to the back office team by organizing and maintaining files, data entry and generating reports.
- Reviewed documents for accuracy and completeness prior to submission.
- Developed strategies for improving operational efficiency within the department.
- Implemented new processes or procedures related to back office operations.
- Assisted with the development of internal control systems related to back office activities.
- Provided timely feedback on process improvements or changes recommended by management personnel.
- Maintained filing systems to organize operations and administration records.
- Coordinated repair work and maintenance of office equipment and building fixtures.
- Maintained positive working relationship with fellow staff and management.
- Monitored office services mailbox for business support needs and requests.
Disability Support Worker
Self employeed
Perth, WA
02.2001 - 05.2023
- Assisted in developing self-care skills such as personal hygiene practices.
- Maintained daily living standards by assisting clients with personal hygiene needs.
- Managed challenging behaviors through positive reinforcement techniques.
- Assisted clients with activities of daily living such as eating, dressing, and grooming.
- Provided emotional support to individuals with physical or mental disabilities.
- Transported clients to appointments, social events, and other activities as needed.
- Made beds, swept floors and sanitized surfaces to support activities of daily living.
- Encouraged independence by teaching skills needed for everyday life.
- Helped patients move in and out of beds, baths and wheelchairs by following safe lifting techniques.
- Provided assistance in the home environment including meal preparation and light housekeeping.
- Monitored client progress and reported any changes in behavior or health conditions to supervisor.
- Maintained records of services provided, client progress, and goals achieved.
- Lifted, moved and adjusted clients to ambulate individuals for diverse needs.
- Participated in team meetings with supervisors, doctors, nurses, therapists.
- Transported clients to and from medical and mental health appointments with assigned vehicle.
- Developed strategies to help individuals cope with their disability.
- Communicated regularly with families of disabled individuals regarding care plans and updates.
- Coordinated doctor appointments, exercise, recreation, and family visits to maintain schedule.
- Facilitated communication between nonverbal individuals using sign language or other methods.
- Collaborated with community workers to implement exciting social activity programs within facility.
- Utilized strong assessment skills to determine necessary client care and daily function assistance.
- Helped disabled persons access community resources such as housing options or job training programs.
- Created detailed and individualized plans to best support patients.
- Coordinated patient care plans with doctors and registered nurses and communicated treatment steps to patients.
Education
High School Diploma -
Kings College
WA11-1985
Skills
- Effective Communication
- Infection Control Procedures
- Care Plan Implementation
- Electronic Charting
- Direct Patient Care
- Relationship Building
- Incident Reports
- Independent Living Support
- Daily Living Requirements
- Personal Care
- Case Management
- Client Needs Assessment
Certification
- Blue card
- Senior first aide Current
- Driver licence
Timeline
Office Admin Return to Work
RWM FIP Group
06.2023 - 01.2024
Disability Support Worker
Self employeed
02.2001 - 05.2023
High School Diploma -
Kings College
- Blue card
- Senior first aide Current
- Driver licence
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